What to Expect when Tableau Online Upgrades

One of the best parts of Tableau Online is that we take care of all the version upgrades and maintenance of the data center infrastructure for you. But it is still important to keep up-to-date on what’s happening. This page will help you plan for any occurrence that may affect your Tableau Online site. Below you'll find informational resources to make you aware of any upcoming events.

If you are not a Tableau Online Administrator, please refer to the following other resource pages:



If you would like more information about Tableau Online, start here to learn about self-service analytics in the cloud. Read more at Tableau Online Overview and Tableau Online Manual.

What's New?

New and improved functionalities are released regularly. See What's New in Tableau Online for details. After each upgrade, check out the Tableau Online New Features page for more info on all the new functionality.

Tableau Online Status

Visit the Tableau Trust site to learn more about the current status of your Tableau Online environment and upcoming scheduled maintenances.

Tableau Bridge

As of 2018.2, Tableau Bridge is now a stand alone client. For more information about Tableau Bridge, see:

  • Tableau Bridge
  • Tableau Bridge Release Notes and Installer
  • Ask Data

    Ask Data is launching in Tableau Online 2019.1 and is an entirely new way to interact with your data using natural language. Ask a question, get an answer. Use natural language to ask questions and produce insights directly from any published data source. Ask Data supports many analytical capabilities of Tableau, including sorting, filtering and aggregations.

    Learn more about this exciting, new feature

    TLS 1.0/1.1 Deprecation

    On January 18, 2019, Tableau deprecated support for TLS 1.0/1.1. The TLS protocol provides secure transport of information in a network, while ensuring data integrity and confidentiality. We did this to continue to provide the best data protection possible for our customers.

    Additionally, if you use a 3rd party tool or have written software to connect to Online, please contact the developer for instructions on how to ensure it uses TLS 1.2.

    Why did we deprecate TLS 1.0/1.1? TLS 1.0 has been found to have vulnerabilities that may allow an attacker to expose sensitive information passed over this connection type. In addition, multiple security standards organizations including NIST and PCI have declared that TLS 1.0 no longer provides sufficient data protection.

    After January 18, 2019, if you attempt to connect with TLS 1.0/1.1, your browser will display one of these error messages “Secure Connection Failed” or “Stronger security is required.”

    Additional Resources:

    Tabcmd, API 2.0, and Tableau Data Extract Command-Line Utility

    Tabcmd, API 2.0, and Tableau Data Extract Command-Line Utility
  • To publish or interact with a .hyper extract with Tabcmd, you will need Tabcmd 10.5 or later; see Install tabcmd in Tableau Help.
  • Using the Extract API 2.0, you will be able to open and create new .hyper extracts. Please note that the Extract API 2.0 cannot create .tde extracts.
  • Extract API 2.0 no longer includes the Server API, use the REST API to publish your extract.
  • Similar to Tableau Bridge, the Tableau Data Extract Command-Line Utility will also converts extracts in .hyper format. For more information about this topic, see Tableau Data Extract Command-Line Utility in Tableau Help.
  • Still have users who work with Tableau Desktop 32-bit versions? If your users need features from 10.5 or later, or need to download workbooks from Tableau Online, they would need to upgrade to a 64-bit operating system and the recent version of Tableau Desktop. For more information, see 32-bit Upgrade Resources.
  • Troubleshoot
    If you notice that Tableau Online is experiencing refresh issues, see this article in Tableau Help.

    If your users experience or report any of the following behaviors while performing an extract task, you may be running into an incompatibility scenario. Please redirect them to the following Knowledge Base articles to resolve the error(s).
  • "This workbook uses a .hyper extract and is not compatible with this version of Tableau. Open this workbook in Tableau 10.5 or later."
  • "Export as version" grayed out for workbooks with .hyper extract.
  • "The document cannot be downgraded, because it contains direct connections to Hyper extracts."
  • The View changes after upgrading (becomes blank, fewer marks in the view, more null values when you inspect the summary data, or the view itself has a different shape).
  • Known Issues & Release Notes

    Unusual behavior or issues with Tableau Online, may be caused by a “known issue” with the product or a third party change in data delivery. These “known issues” are listed on the Tableau Support Known Issues site.

    When an issue gets “fixed” it will appear in the Release Notes for Tableau Online.

    Many “known issues” and their possible workarounds are documented in the Tableau Support Knowledge Base, which also contains resolutions for common problems and suggestions for how to use Tableau Online.

    Other Resources

    See more Tableau Online useful resources below:

  • Hyper Support Resources specific to Tableau Online
  • Actions by All Users
  • Administer Tableau Online
  • Tableau Trust
  • Tableau Online Community Forums
  • Get Help

    Self-Service Resources
  • Knowledge Base
  • Tableau Online Support Resources
  • The best place to get answers from fellow admins: Tableau Online Community Space
  • Technical Support
  • Open a support case. For the fastest possible support, please include the following information: