What to Expect when Tableau Online Upgrades

We’re expanding our deployment footprint on AWS by moving our first-generation Tableau Online pods to their Global Cloud Infrastructure. This move to AWS will help us continue to meet the demands of our customers with greater stability and performance.
Additionally, we're excited for this change because it gives us the freedom to focus on innovation. The heavy infrastructure management can be left to the experts at AWS, and we can focus on continuing to deliver the best analytics platform on the market today.

As the migration occurs, please note that Tableau Online will become unavailable for a limited period of time. Look out for e-mails from the Trust site for the latest details on maintenance timing and duration.

If you are a Tableau Online customer and currently in one of our existing pods 10AY / 10AZ, your site will be migrated.

New AWS Pod IP Addresses to Authorize

We’ve added new IP addresses for the launch of our new AWS pods. As a security measure, cloud data providers might require you to supply a list of authorized IP addresses from which external applications request access to your data. A request from an IP address that is not explicitly approved could be rejected.

To make sure live connections you publish to Tableau Online remain uninterrupted, add the new IP addresses to your list of authorized IP addresses. For more information about these Tableau Online IP addresses, please refer to Tableau Online IP addresses for data provider authorization in Tableau Help.

Pod Migration FAQ

What should I do when my Tableau Online Pod is down?

• Verify at trust.tableau.com if your Tableau Online is going through a scheduled maintenance.
• If the service is running and you do not notice any Tableau Support Alert banner (at the top of tableau.com/support pages), please contact our Technical Support Team (ensure to provide any error you may encounter.)
• Check the Tableau Support Team Twitter Account (@TableauSupport) for updates or communication around unexpected impact to Tableau Online.

When is my Tableau Online Pod scheduled to go through a maintenance or a migration?

• You should have received a notification indicating when the scheduled maintenance will occur.
• This e-mail is addressed to the Tableau Online administrator and contains the following information in its subject: Tableau Online Pod name Planned Outage: date.

What should I do if I noticed something is wrong after a Tableau Online upgrade?

If you and your users notice odd or unusual behaviors after an upgrade of Tableau Online, please refer to the following guidelines:

• Verify if the feature has changed. The What's New in Tableau Online page should describe if features have changed.
• Search for the behavior in the Tableau Knowledge Base as a workaround may already exist.
• Contact our Technical Support Team (ensure to provide any error you may encounter) if none of the above options worked.

How do I know the name of my Pod?

• When you navigate to your Tableau Online site, the URL of your site will contain the name of the pod. For example: 10ay.online.tableau.com/#/site/sitename.
• As a Tableau Online Administrator, you receive maintenance notifications by e-mails. Such e-mails should contain the name of the pod your site belongs to. This e-mail contains the following information in its subject: Tableau Online Pod name Planned Outage: date.

When a site moves from a pod to another, will the Site's URL change?

The URL will not change.

I want to know more about Site Migrations.

Learn more about site migration by reading our Tableau Online Site Migration FAQ in the Knowledge Base.