What to Expect when Tableau Online Upgrades

This page will help you ensure that your Tableau Online users can keep using Tableau Desktop and Tableau Online.

If you are not a Tableau Online Administrator, please refer to the following other resource pages:

  • Tableau Desktop upgrade resources.
  • Tableau Server upgrade resources.


    • Learn

    Overview

    If you would like more information about Tableau Online, start here to learn about self-service analytics in the cloud. Read more at Tableau Online Overview and Tableau Online Manual.

    What's New?

    New and improved functionalities are released regularly. See What's New in Tableau Online for details. Future and new improvements include for example: Analytics, Tableau Bridge, Web Authoring Improvements (such as the ShowMe feature), and much more!

    Tableau Online Status

    Visit the Tableau Trust site to learn more about the current status of your Tableau Online environment and upcoming scheduled maintenances.

    Tableau Online Pod Migrations

    We’re expanding our deployment footprint on AWS by moving our first-generation Tableau Online pods to their Global Cloud Infrastructure. This move to AWS will help us continue to meet the demands of our customers with greater stability and performance.
    Additionally, we're excited for this change because it gives us the freedom to focus on innovation. The heavy infrastructure management can be left to the experts at AWS, and we can focus on continuing to deliver the best analytics platform on the market today.

    As the migration occurs, please note that Tableau Online will become unavailable for a limited period of time. Look out for e-mails from the Trust site for the latest details on maintenance timing and duration.

    If you are a Tableau Online customer and currently in one of our existing pods 10AY / 10AZ, your site will be migrated.


    New AWS Pod IP Addresses to Authorize

    We’ve added new IP addresses for the launch of our new AWS pods. As a security measure, cloud data providers might require you to supply a list of authorized IP addresses from which external applications request access to your data. A request from an IP address that is not explicitly approved could be rejected.

    To make sure live connections you publish to Tableau Online remain uninterrupted, add the new IP addresses to your list of authorized IP addresses. For more information about these Tableau Online IP addresses, please refer to Tableau Online IP addresses for data provider authorization in Tableau Help.


    Pod Migration FAQ

    What should I do when my Tableau Online Pod is down?

    • Verify at trust.tableau.com if your Tableau Online is going through a scheduled maintenance.
    • If the service is running and you do not notice any Tableau Support Alert banner (at the top of tableau.com/support pages), please contact our Technical Support Team (ensure to provide any error you may encounter.)
    • Check the Tableau Support Team Twitter Account (@TableauSupport) for updates or communication around unexpected impact to Tableau Online.

    When is my Tableau Online Pod scheduled to go through a maintenance or a migration?

    • You should have received a notification indicating when the scheduled maintenance will occur.
    • This e-mail is addressed to the Tableau Online administrator and contains the following information in its subject: Tableau Online Pod name Planned Outage: date.

    What should I do if I noticed something is wrong after a Tableau Online upgrade?

    If you and your users notice odd or unusual behaviors after an upgrade of Tableau Online, please refer to the following guidelines:

    • Verify if the feature has changed. The What's New in Tableau Online page should describe if features have changed.
    • Search for the behavior in the Tableau Knowledge Base as a workaround may already exist.
    • Contact our Technical Support Team (ensure to provide any error you may encounter) if none of the above options worked.

    How do I know the name of my Pod?

    • When you navigate to your Tableau Online site, the URL of your site will contain the name of the pod. For example: 10ay.online.tableau.com/#/site/sitename.
    • As a Tableau Online Administrator, you receive maintenance notifications by e-mails. Such e-mails should contain the name of the pod your site belongs to. This e-mail contains the following information in its subject: Tableau Online Pod name Planned Outage: date.

    I want to know more about Site Migrations.

    Learn more about site migration by reading our Tableau Online Site Migration FAQ in the Knowledge Base.

    Fully Upgrading to Hyper

    We have been converting all of the Tableau Online pods to become Hyper only since March 26th. Once your site is upgraded, when your next scheduled refresh takes place, the conversion from .tde to .hyper files occurs.

    We’re making this move because we want all our customers to take full advantage of all that Hyper offers, like faster extract performance.

    We expect to complete all conversions and have all pods fully upgraded to Hyper by May 15th.

    For more information about Tableau Online and Hyper, see Hyper Support Resources.

    Tableau Bridge, Tabcmd and more

    Tableau Bridge, Tabcmd, API 2.0, and Tableau Data Extract Command-Line Utility
  • The latest Tableau Bridge client is installed when you install a new major version of Tableau Desktop. More information about when to upgrade Tableau Bridge can be found in this article.
  • To publish or interact with a .hyper extract with Tabcmd, you will need Tabcmd 10.5 or later; see Install tabcmd in Tableau Help.
  • Using the Extract API 2.0, you will be able to open and create new .hyper extracts. Please note that the Extract API 2.0 cannot create .tde extracts.
  • Extract API 2.0 no longer includes the Server API, use the REST API to publish your extract.
  • Similar to Tableau Bridge, the Tableau Data Extract Command-Line Utility will also converts extracts in .hyper format. For more information about this topic, see Tableau Data Extract Command-Line Utility in Tableau Help.
  • Still have users who work with Tableau Desktop 32-bit versions? If your users need features from 10.5 or later, or need to download workbooks from Tableau Online, they would need to upgrade to a 64-bit operating system and the recent version of Tableau Desktop. For more information, see 32-bit Upgrade Resources.
    • Troubleshoot
    If you notice that Tableau Online is experiencing refresh issues, see this article in Tableau Help.

    If your users experience or report any of the following behaviors while performing an extract task, you may be running into an incompatibility scenario. Please redirect them to the following Knowledge Base articles to resolve the error(s).
  • "This workbook uses a .hyper extract and is not compatible with this version of Tableau. Open this workbook in Tableau 10.5 or later."
  • "Export as version" grayed out for workbooks with .hyper extract.
  • "The document cannot be downgraded, because it contains direct connections to Hyper extracts."
  • The View changes after upgrading (becomes blank, fewer marks in the view, more null values when you inspect the summary data, or the view itself has a different shape).
    •

    Other Resources

    See more Tableau Online useful resources below:

  • Hyper Support Resources specific to Tableau Online
  • Actions by All Users
  • System and Configuration Requirements for Tableau Bridge
  • Administer Tableau Online
  • Tableau Trust

    • Get Help

    Self-Service Resources
  • Knowledge Base
  • Tableau Online Support Resources
  • The best place to get answers from fellow admins: Tableau Online Community Space
    • Technical Support
  • Open a support case. For the fastest possible support, please include the following information:

    • All Support

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