Support and Service Analytics
The world's leading businesses use data to optimize customer experiences, improve customer satisfaction, and earn customer loyalty. Analytics give them the deep visibility into their customers and operations they need to deliver best-in-class customer support. Learn how Tableau can turn data into your service and support team's super power.
Verizon reduces support calls, improves customer experience
Verizon Fios, the provider of broadband Internet, landline voice, and cable TV, used Tableau to:
- Cut customer service analysis time by 50% across call center, digital and dispatch teams
- Reduce call volume by 43% and tech dispatches by 62% for certain cohorts of customers
- Create 1,500+ dashboards ingesting billions of rows of data from Hadoop, Teradata and Oracle
PEMCO provides fast, accurate claims handling
PEMCO Insurance is a personal-lines mutual insurance company based in Seattle, that serves Washington and Oregon residents. Tableau provided the following results:
- Single dashboard used to track all open insurance claims
- Comprehensive server management spanning 500+ users
- 76% of Claims department employees use Tableau every month
Turn ServiceNow Data Into Dashbaords in Minutes
With ServiceNow Starters, you'll be able to seamlessly pull all of your ServiceNow IT Service Management data into Tableau, complete with pre-built dashboards ready for action.
The ServiceNow Starters include the following dashboards: Executive Dashboard, Request Report, Problem Tracker, Problem Report, Incident Tracker, and Incident Report dashboard.Learn More