Support Services

Technical Support Program

Tableau Software provides Support Services for customers with current Support Service contracts. Our Technical Support Program is included with subscription purchases for the full length of your commitment.

The Technical Support Program is also included with perpetual license purchases for one year. Ongoing Support after one year requires annual Maintenance Renewal. Please refer to our Subscription and Maintenance Policy for more information.

Answers to common questions related to Support are available here in the Support FAQs



Technical Support
Knowledge Base
On-Demand Training Videos
Live Online Training
Product Documentation
New Software Releases
Submit Issues to Support
Customer Center
Escalation Process

Supported Issues

Supported Special Terms Required
  • Problems or defects in the software*
  • Installation, license activation, and download assistance
  • Configuration and "how-to" questions
  • Access to major and minor releases (limited support provided after 30 months of the product release)
  • Feature enhancements or changes to the product design
  • Beta Program
  • Integration with external software from third party vendors
  • Custom development integrations

*A defect is defined as a verifiable and reproducible software problem or user documentation error that causes a failure of Tableau's unmodified software product(s) to operate substantially in accordance with applicable end user documentation. View Technical Support Legal Policy.

Targeted Response Times

Upon receipt of your issue, the team will strive to provide you with a case number, priority, and next steps as quickly as possible. Targeted time for acknowledgement for any case is 4 hours.

Any issues not resolved with the initial response will be investigated using the data provided. Below are the targeted response times for continued investigations.

Priority Response Case Update
Priority 1
8 hours Daily
Priority 2
48 hours Weekly
Priority 3 & 4
72 hours Bi-Weekly

Business Hours

Monday - Friday 6:00 AM to 6:00 PM Pacific
Europe, Middle East, Africa
Monday - Friday 8:00 AM to 5:00 PM Greenwich Mean Time
Asia Pacific
Monday - Friday 8:00 AM to 5:00 PM Singapore Time

Limited support during Tableau events and holidays.

Supported Versions

Beginning with 8.1, Tableau provides technical support on each version of the product for thirty (30) months after release. For an additional twelve (12) months, Tableau Technical Support will assist with issues in the documentation and with any requests to upgrade.

Version End Date for Support
October 9, 2020
July 10, 2020
March 25, 2020
November 30, 2019
August 16, 2019
May 1, 2019
February 19, 2019
September 17, 2018
June 7, 2018
March 14, 2018
October 7, 2017
June 1, 2017
December 18, 2016
May 20, 2016
November 20, 2014
March 20, 2014
January 17, 2013
July 29, 2012

Technical Account Management Programs

Get business critical support

View Elite Support Program Policy and OEM Technical Support Program Policy. To determine eligibility and pricing, contact your Tableau Account Representative.