Support

Technical Support Programs

Success Plans

To get the most out of your Tableau investment with specialized resources, guidance, and support. Check out Salesforce Success Plans to learn more.

For information pertaining to legacy Tableau Technical Support programs, see this Knowledge Article: Legacy Tableau Technical Support Programs

  • NOTE: Tableau Technical Support Programs are no longer available for purchase.

Complimentary Resources

All Tableau users, including users of Tableau Public and Tableau Reader, have complimentary access to Tableau’s online resources which include our knowledge base, on-demand training videos, live online training, the Tableau Community and product documentation.

Supported Issues

Supported

Special Terms Required
  • Problems or defects in the software*
  • Installation, license activation, and download assistance
  • Configuration and "how-to" questions
  • Access to major and minor releases (limited support provided after 24 months of the product release)
  • Feature enhancements or changes to the product design
  • Beta Program
  • Integration with external software from third party vendors
  • Custom development integrations

*A defect is defined as a verifiable and reproducible software problem or user documentation error that causes a failure of Tableau's unmodified software product(s) to operate substantially in accordance with applicable end user documentation. View Standard Support Legal Policy.

Severity levels

Level 1 - Critical

  • Business stopping and no acceptable workaround.
  • Imminent threat to key business or near term business milestones posing financial risk.

Level 2 - Urgent

  • Key business impacting, no workaround.

Level 3 - High

  • Key business impacting with workaround, OR non-key business impacting no workaround.

Level 4 - Medium

  • Non-key business impacting with workaround, OR not business impacting.

Supported Versions

Tableau provides maintenance (e.g. minor release updates and defect fixes) and technical support (e.g., troubleshooting, customer forums) in accordance with its technical support policies. Maintenance and technical support for our products are generally available for a limited time:

  • For all versions of Tableau Server, maintenance (along with full technical support) is provided for 24 months following the version release.
  • For the versions of Tableau Desktop released with both Tableau Server and Tableau Cloud, maintenance (along with full technical support) is also provided for 24 months following the version release.
  • For the versions of Tableau Desktop released with Tableau Cloud only — starting with version 2024.1 — maintenance (along with full technical support) is provided until a new version is released, for a minimum of 4 months following the version release.
  • Technical support is only provided during the same period as maintenance for any given version. Limited support is also provided for an additional 12 months after, which solely consists of assistance with online product documentation and/or limited troubleshooting for issues encountered while upgrading to the latest version of the product.
  • You can check for any issues with our current supported versions on our Known Issues page.
  • We may cease to allow download of versions that are outside of the maintenance window. We may also remove support resources at the end of technical support.
  • If Tableau identifies a security vulnerability in a version that currently falls within the maintenance window, we may cease to allow download of that version prior to the end of maintenance or end of support dates listed below. For an example, see Apache Log4j2 vulnerability.
  • After the end of maintenance and technical support, no code defects can be investigated, and so it is highly recommended customers upgrade to a maintained version as soon as possible. After the end of limited support, customers should upgrade to a maintained version before contacting Tableau Technical Support for assistance.
End of maintenance and support dates for Tableau Desktop and Advanced Management
Release Initial (.0) Release Date End of maintenance and technical support End of limited support

2025.3

 December 2, 2025 December 2, 2027 December 1, 2028

2025.2

 June 17, 2025 November 30, 2025 November 30, 2026

2025.1

 March 19, 2025 March 19, 2027 March 18, 2028

2024.3

 October 15, 2024 April 30, 2025 April 30, 2026

2024.2

 July 1, 2024 July 1, 2026 July 1, 2027

2023.3

 October 24, 2023 October 24, 2025 October 24, 2026

2023.2

 June 15, 2023 June 15, 2025 June 15, 2026

2023.1

 March 14, 2023 March 14, 2025 March 14, 2026

2022.4

 December 14, 2022 December 14, 2024 December 14, 2025
End of maintenance and support dates for Tableau Server
Release Initial (.0) Release Date End of maintenance and technical support End of limited support

2025.3

 December 2, 2025 December 2, 2027 December 1, 2028

2025.1

 March 19, 2025 March 19, 2027 March 18, 2028

2024.2

 July 1, 2024 July 1, 2026 July 1, 2027

2023.3

 October 24, 2023 October 24, 2025 October 24, 2026

2023.1

 March 14, 2023 March 14, 2025 March 14, 2026
Tableau Prep

Although the version numbers look similar, Tableau Prep’s approach to versioning and maintenance is different from Tableau Server and Desktop’s “branched release” approach.

Tableau Prep uses a mainline release approach, with both new features and all fixes to date in one new Prep release that is delivered at a time, similar to software like Chrome and Firefox. Problems with Prep should be tested in the most recent release to make sure the issue has not already been fixed. Fixes for Prep issues are always delivered cumulatively in a new release, never ‘backported’ to an older ‘maintenance release’ of an older version branch, because there are no old branches to backport fixes to.

Because of this, we always recommend updating to the latest version of Prep to take advantage of those new features and fixes. If you are a customer experiencing an issue with Prep, please try updating to the latest version before reaching out to Tableau Technical Support, as this will always be the first troubleshooting step provided. You can also check our Known Issues page to see if there are any related reported issues for the current version.

Tableau Mobile

Similar to Tableau Prep, described above, Tableau Mobile does not follow Tableau Server and Desktop’s “branched release” approach. Mobile maintenance releases, including new features and fixes, will occur only on the latest release of the product. As such, we always recommend updating to the latest version of Tableau Mobile. If you are a customer experiencing an issue with Mobile, please try updating to the latest version before reaching out to Tableau Technical Support, as this will always be the first troubleshooting step provided. You can also check our Known Issues page to see if there are any related reported issues for the current version.

Tableau Bridge

Tableau Bridge is a proxy client that runs on a machine in your network and is used to connect your private network data to Tableau Cloud. Because it requires installation, there are version releases just like Server and Desktop. However, in order to take advantage of the latest security and feature updates, you should always upgrade to the latest version of the Bridge client from the Tableau Bridge Releases page.

If you are a customer experiencing an issue with Bridge, please try updating to the latest version before reaching out to Tableau Technical Support, as this will always be the first troubleshooting step provided. You can also check our Known Issues page to see if there are any related reported issues for the current version.

Business hours

Americas

Monday through Friday
6AM to 6PM PST

Asia Pacific

Monday through Friday
8AM to 5PM Singapore time

Europe, Middle East, and Africa

Monday through Friday
8AM to 5PM GMT

Support Policy Resources

Navigate to the following pages to review Support Policy Resources: