Support Alerts

Tableau Product Notice

On August 1st, the Tableau development team updated the certificates for our Windows based product installers. This change may cause issues with installing specific versions of Tableau Products. To resolve, please install the latest maintenance version of the product you’re using here. For more details, please see this Knowledge Base article.


Technical Support programmes

Standard, extended and premium support

Tableau Software offers three Technical Support programme levels to help meet the service needs of all customers.

Standard support

Standard support is included with a subscription purchase, the first year of a perpetual licence or with annual maintenance renewal after the first year of a perpetual licence. Standard support is available during regular Tableau business hours, as defined in the Business hours section.

Extended support

Extended support enables your organisation to avoid or reduce downtime and expedite the value of your investment through accelerated response times and the additional availability of 24/7 weekend support for critical P1 issues. Data sheet: Extended support

Premium support

Premium support provides complete, proactive account care you can rely on. Premium support provides a comprehensive set of resources, extended availability and the fastest response time to service issues with 24/7 support for P1 and P2 issues. Data sheet: Tableau Online deployment Data sheet: Tableau Server deployment

Plan benefits Standard support Extended support Premium support

Contact options

Online Online Online, phone
Communities and Knowledge Base
Coverage Business hours Business hours
24/7 (P1 only)
Business hours
24/7 (P1 & P2)
P1, P2 issue response time 8h, 24h 2h, 8h 30 mins, 2h

P1, P2 issue update frequency

24h, 72h 24h, 48h Twice daily, 24h
Named contacts 3 5 5
Technical account manager
Service level agreement**
Deployment reviews*

Recurring status calls & service reports

Online update guidance
Upgrade assistance*
Strategic planning
Special programmes and forum access
Senior support team
24/7 mission-critical phone support
Case escalation and oversight
On-site escalation management*
Product roadmap participation
Prioritised feature request reviews

Feature request feedback sessions

* – Items denoted with a ‘*’ are for customers with on-premises Tableau Server environments only.

** - items denoted with a ‘**’ are for customers with Tableau Online environments only.

Complimentary resources

All Tableau users, including users of Tableau Public and Tableau Reader, have complimentary access to Tableau’s online resources which include our knowledge base, on-demand training videos, live online training, the Tableau Community and product documentation.

Priority levels

P1 – Critical

A production environment of Tableau software is completely inoperable or inaccessible to all users.

P2 – High

Issues with severe performance impact or features not operating as documented, that impact a majority of users.

P3 – Medium

Issues with performance impact or features not operating as documented, that impact a minority of users.

P4 – Low

How-to questions and issues with performance impact or features not operating as documented, that impact a small minority of users.

Targeted response times

Upon receipt of your issue, the team will strive to provide you with a case number, priority and next steps as quickly as possible. For additional information, please see our support FAQs. Any issues not resolved with the initial response will be investigated using the data provided. Below are the targeted response times for continued investigations.

P1 target response times 8 hours 2 hours 30 minutes
P1 update frequency 24 hours 24 hours Twice daily
P2 target response time 24 hours 8 hours 2 hours
P2 update frequency 72 hours 48 hours 24 hours
P3 target response time 72 hours 72 hours 1 business day
P3 update frequency Weekly Weekly 3 business days
P4 target response time Weekly Weekly 3 business days
P4 update frequency Bi-weekly Bi-weekly Weekly

Business hours


Monday to Friday 6 a.m. to 6 p.m. PST

Asia Pacific

Monday to Friday 8 a.m. to 5 p.m. Singapore time

Europe, Middle East and Africa

Monday to Friday 8 a.m. to 5 p.m. GMT

Supported versions

Beginning with 8.1, Tableau provides technical support for each version of the product for thirty (30) months after release. For an additional twelve (12) months, Tableau Technical Support will assist with issues in the documentation and with any requests to upgrade.

Version End date for support


February 11, 2023


November 6, 2022


August 24, 2022


May 6, 2022


March 17, 2022


November 21, 2021


August 14, 2021


April 29, 2021


January 30, 2021


October 24, 2020


July 10, 2020


March 25, 2020


November 30, 2019


August 28, 2019


May 1, 2019


February 15, 2019


September 23, 2018


June 7, 2018


March 14, 2018


October 6, 2017


June 1, 2017


December 18, 2016


May 20, 2016

Tableau Prep