Support
Known Issues
Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.
Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.
| Issue ID | Product | Description | Status |
|---|---|---|---|
|
830502
838570
|
Tableau Bridge |
When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred. |
Open |
|
1288203
|
Tableau Desktop, Tableau Prep, Tableau Server |
Presto and Athena drivers would not present an error when signing in with invalid credentials. |
Open |
|
1270672
|
Tableau Desktop |
When launching Tableau Desktop 2020.4 or newer, some users would be prompted for proxy authentication at every launch. |
Open |
|
1260421
|
Tableau Desktop, Tableau Server |
When users login to Tableau Desktop or Tableau Server using Kerberos and automatic login, the user is required to click "Sign in using Windows credentials" twice. |
Open |
|
1345112
|
Tableau Desktop |
Tableau Desktop would unexpectedly quit while verifying licensing on MAC OS Monterey. |
Open |
|
1366751
|
Tableau Desktop |
After upgrading to Tableau Desktop 2021.4, it would be possible to receive an error when publishing or logging into Tableau Server, |
Open |
|
1224909
|
Tableau Online |
When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source." |
Open |
|
1127364
|
Tableau Online, Tableau Server |
When an additional data source is added using web edit, there is no prompt for credentials. |
Open |
|
1257638
1276556
|
Tableau Online |
Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface. |
Open |
|
1210415
|
Tableau Online |
An intermittent error could occur refreshing an Amazon Redshift extract with the notification email stating, "Tableau Protocol Server process might be terminated, possibly due to system resource constrains or another external source." |
Open |
|
1304066
|
Tableau Online, Tableau Server |
Data Source details page will not load for users who have access to the data source but not to the project containing the data source. |
Open |
|
1301737
|
Tableau Online |
It was not possible to reset verification methods in Tableau Online from the users TableauID profile (on Tableau.com). |
Open |
|
1284608
|
Tableau Online, Tableau Server |
A custom view would sometimes not reflect the dynamic parameter in a subscription email. |
Open |
|
1315042
|
Tableau Online |
After publishing a workbook the dates along the axis line would sometimes change and become inaccurate |
Open |
|
1342821
|
Tableau Online |
Subscriptions would intermittently fail with the error "workbook/ already exists; Unable to generate the view" |
Open |
|
1278199
|
Tableau Online |
When running certain flows in Tableau Online the error "System error: AqlProcessor evaluation failed: Operation cancelled. DataServiceFailure" would occur. |
Open |
|
1279290
|
Tableau Online |
Databricks data source extract refresh would time out in Tableau Online as it is working in Tableau Desktop. |
Open |
|
1357543
|
Tableau Online |
When refreshing or connecting to Amazon Redshift in Tableau Online it would sometimes result in an error stating, "[SQLState XX000] extraneous |
Open |
|
1365060
|
Tableau Online |
When a user was added to a Tableau Online site using "Tableau with MFA" authentication, they would not receive the expected invitation email used to sign up for a Tableau.com account. |
Open |
|
1358578
|
Tableau Online |
Visualizations within tooltips would sometimes not properly pass filters. |
Open |
|
1363153
|
Tableau Online, Tableau Server |
End users with the correct permissions would sometimes be unable to see workbook views after the permissions were applied. |
Open |
|
1365026
|
Tableau Online |
When navigating to the published data source that was connected to Databricks, the "edit Data Source" button would be grayed out. |
Open |
|
1378142
|
Tableau Prep |
When publishing a flow to Tableau Server using either Prep Web Authoring or Builder, if the flow had more than 1 write-to-database output steps that output to the same database using the same connection, the publish would fail with "Unknown Server Error". |
Open |
|
1363878
|
Tableau Prep |
The following error could occur when there are too many condition settings in a CASE/WHEN clause, "System error: Comparison method violates its general contract!". |
Open |
|
1122989
|
Tableau Server |
An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure." |
Open |
|
1267619
|
Tableau Server |
Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied. |
Open |
|
1020860
|
Tableau Server |
When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys. |
Open |
|
1227119
|
Tableau Server |
When upgrading to version 2020.4 or newer, and the Server install has continually upgraded from 2018.1 or older while maintaining settings, it may not be possible to complete the upgrade. The upgrade failure message is “An error occurred during installation. Error occurred during encryption/decryption. Upgrade is unable to continue." Please see https://kb.tableau.com/articles/issue/error-an-error-occurred-during-installation-error-occurred-during-encryption-decryption-when-upgrading-tableau-server for solution steps. |
Open |
|
1058802
|
Tableau Server |
The 'embed=y' parameter is not included by default in the URL generated by the "share" button in Tableau Server. |
Open |
|
1341339
|
Tableau Server |
When saving Tableau Server settings after enabling workbook performance metrics, the end user might receive the error "Some or all of the settings failed to save. Try again". |
Open |
|
1353663
|
Tableau Server |
When uploading a flow with a parameterized file input with a direct connection, it would sometimes cause the parameterized input to be changed to static and use the current value at publish time. |
Open |
|
1360347
|
Tableau Server |
Linux Active Directory installations with multiple domains using a simple bind would fail to sync users from secondary domains. |
Open |
|
1345624
|
Tableau Server |
The "download" option would sometimes be missing from the "Actions by All users" admin view. |
Open |
|
1366792
|
Tableau Server |
When accessing the background tasks for non-extracts admin view, the user would sometimes see a repeating failing job for simple object storage reconcile job. |
Open |
|
1375761
|
Tableau Server |
Taking a backup while using the --multithreaded flag would cause a file handle leak on Windows resulting in high cpu usage for the WMI process. |
Open |
|
1359018
|
Tableau Server |
A blank page would show when trying to show/change frequency of "Active Directory Synchronization" on the Server settings page. |
Open |
|
1346608
|
Tableau Server |
When moving contents with "Personal spaces feature" is disabled, an error reading, "No Personal Space found for the target user" would sometimes occur. |
Open |
|
1377118
|
Tableau Server |
On-Prem Data Management customers using Traditional FNO licensing would not have Virtual Connections in its Catalog lineage |
Open |
|
1351304
|
Tableau Server Management Add-on |
Resource Monitoring Tool would sometimes be missing activity data when monitoring Tableau Server configured with the Tableau Independent Gateway |
Open |
|
864863
|
Tableau Online |
While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters. |
Open |
|
886877
|
Tableau Online |
Tableau Online admin views sometimes took a long time to load, or eventually timed out. |
Open |
|
1068267
|
Tableau Online |
When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry." |
Open |
|
923017
|
Tableau Prep |
In Tableau Prep Builder, sometimes bigint data was rounded incorrectly. |
Open |
|
930904
1031927
|
Tableau Prep |
String values with capital letters are treated inconsistently in out-of-sample values. |
Open |
|
1079300
|
Tableau Prep |
In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection. |
Open |
|
1285277
|
Tableau Mobile |
Subtle navigation improvements that ensure the Tableau Mobile app looks and feels current. |
Fixed in:
2022.315.6044
|
|
1365932
|
Tableau Bridge |
Bridge client would sometimes fail when retrieving a data source file from Tableau Online. |
Fixed in:
20214.22.0213.1102
|
|
1324016
|
Tableau Bridge |
During a Refresh job, an expired token would sometimes be used. |
Fixed in:
20214.22.0213.1102
|
|
1368867
|
Tableau Bridge |
Bridge client would sometimes find errors in data source files from Tableau Online. |
Fixed in:
20214.22.0213.1102
|
|
1364641
|
Tableau Desktop |
When connecting to a database (with JDBC) or with OAuth authentication the connection would sometimes time out. The error message may include Error Code DACBE23F |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1363896
|
Tableau Desktop |
The "exclude" option within a Tooltip would sometimes not work. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1310016
|
Tableau Desktop |
Queries would fail to run if they contained the "TO_LOCALDATE" function. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1324933
|
Tableau Desktop, Tableau Server |
The end user would sometimes be unable to click the x-axis drill down icon once a viz was published to Tableau Server |
Fixed in:
2021.1.12
|
|
1356013
|
Tableau Desktop, Tableau Server |
Combined headers would sometimes be missing a white space separator if the UI language was not English. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
|
|
1352923
|
Tableau Desktop |
When connecting to Exasol with a live connection the end user would sometimes be unable to use the "Quarter" function. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
|
|
1365139
|
Tableau Desktop |
When replacing a published data source with a local copy, it would sometimes result in a an error. |
Fixed in:
2021.4.4
|
|
1300494
|
Tableau Server |
After upgrading to a new version of Tableau Server it would sometimes result in Redis processes failing to start and showing the following error: "Could not create server TCP listening socket *:: listen: Unknown error". Please see this Knowledge Base article for more details. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1340284
|
Tableau Server |
Snowflake OAuth credentials would sometimes not save properly in Tableau Online after being embedded. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1361836
|
Tableau Server |
The "filter" action in admin view would sometimes not work when the user language was in Japanese or Deutsch. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1343428
|
Tableau Server |
The subscribe button would sometimes not be available on a workbook that contained an embedded Google BigQuery ODBC live connection. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
1285774
|
Tableau Server |
Deleting a user from Tableau Server would sometimes result in an error reading, "'Key (modified_by_user_id)=(90549) is not present in table "users"'. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
| Tableau Server |
Updated Log4j files to version 2.17.1 |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
|
|
|
1321039
|
Tableau Server |
With the ATR activation method, the activation service could result in excessive logging at the "info" level. |
Fixed in:
2022.1
2021.4.4
2021.3.8
2021.2.9
2021.1.12
|
| Tableau Server |
When attempting to build a container image using the latest versions of the container setup tool (2021.2.0, 2021.3.0 and 2021.4.0) with input of any Tableau Server install package RPM released in calendar year 2022, it would fail with an unsupported version error. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
|
|
|
1362197
|
Tableau Server |
Login and navigating in the Tableau Server UI would sometimes be slow when using the Server ATR activation method starting with 2021.1. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
|
|
1365738
|
Tableau Server |
Changing the time filter in a dashboard would sometimes result in the following error, "Uncaught TypeError: Cannot read properties of null (reading 'sliderHandle')" |
Fixed in:
2021.3.8
2021.2.9
2021.1.12
|
|
1334545
|
Tableau Server |
When utilizing a 3 node high availability environment, if the initial node was stopped Tableau Server would become unlicensed and the user would be unable to login. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
|
|
1332501
|
Tableau Server |
When viewing a viz in a browser the vertical alignment would sometimes vary depending on the which browser was used. |
Fixed in:
2021.1.12
|
|
1367409
|
Tableau Server |
When attempting to login to Tableau Server on Internet Explorer 11, it would sometimes result in a blank screen. |
Fixed in:
2021.2.9
|
|
1326798
|
Tableau Server |
Tabcrashreporter would sometimes crash due to unhandled exceptions in network threading. |
Fixed in:
2021.4.4
2021.3.8
2021.2.9
|
|
1356061
|
Tableau Server |
Tableau Server would sometimes not be able to connect to Oracle through tnsnames.ora |
Fixed in:
2021.4.4
2021.3.8
|
|
1347216
|
Tableau Server |
Site import would fail consistently when the exported site contained a large amount of content. |
Fixed in:
2021.4.4
2021.3.8
|
|
1341263
|
Tableau Server |
When using a tabcmd export or get command while refresh = yes, the data and image downloaded would sometimes not be up to date. |
Fixed in:
2021.4.4
2021.3.8
|
|
1334358
|
Tableau Server |
When deleting a project, the text to confirm the deletion was displayed in a longer format in Japanese |
Fixed in:
2021.3.8
|
|
1344495
1363522
|
Tableau Server |
If the end changed versions from Tableau Server 2021.4 to Tableau server 2022.1 and then downgraded again, any Virtual Connections that was created or existed in 2022.1 would no longer work due to permission issues. |
Fixed in:
2022.1
2021.4.4
|
|
1364369
|
Tableau Server |
When navigating Tableau Server, all content would appear missing after authenticating with trusted tickets with wgserver.unrestricted_ticket:true in 2021.4+ |
Fixed in:
2021.4.4
|
|
1355530
|
Tableau Server |
When opening data a source in a browser it would sometimes result in a blank screen. |
Fixed in:
2021.4.4
|