Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1250744
Tableau Desktop

With Tableau Desktop 2021.1, some visualization text would appear blurry on certain screen resolutions.

Open
1273142
Tableau Desktop

An unknown license line item appeared in Manage Product Keys for Tableau Desktop which showed the license expiration date as "30-Dec-1899".

Open
1183688
Tableau Online

Published workbooks with a NOW() calculation would sometimes not display the correct "Site Time Zone for Extracts" setting.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1205224
Tableau Online, Tableau Server

East Asian characters have the wrong orientation for rotated header labels and axis tick labels.

Open
1247357
Tableau Online, Tableau Server

The text wrap does not display correctly including words being truncated and moved to the next line.

Open
1246059
Tableau Online, Tableau Server

In version 2021.1, the background color of some tables changed causing the text to become unreadable.

Open
1238797
Tableau Online

In 2021.1, the ability to add or modify a site logo is no longer available.

Open
1252452
Tableau Online, Tableau Server

The fiscal year start month was reset after publishing to Tableau Online or Tableau Server 2021.1.

Open
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1191028
Tableau Prep

With some versions of Tableau Prep Builder, the registration prompt would occur with every launch of Tableau Prep Builder even when Tableau Desktop registration had already been completed.

Open
1232033
Tableau Server

WDC extract refreshes could fail with the error, "Render process terminated - render process crashed (exit code=-2147483645)".

Open
1274482
Tableau Server

An unrecoverable error can be thrown when web authoring a flow and switching to Field List View and then an output step is selected. Error displays, "Something went wrong and we couldn't complete the action."

Open
1122989
Tableau Server

An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure."

Open
1267619
Tableau Server

Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied.

Open
1272535
Tableau Server

The Site Administrator could modify a user's group membership even though Tableau Server was configured to only allow Server Administrators to manage users.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1273507
Hyper API

In some circumstances, writing with enabled Capability::compressedBlocksWithDeletedTuples (=file format 1), stored the data incorrectly.

Fixed in:
0.0.12982
1135350
Tableau Mobile

Tableau Mobile now lets you compare a metric to a static target value. A target value can be specified on metrics created in Tableau Server 2021.2 or Tableau Online.

Fixed in:
2021.607.5152
1172266
Tableau Mobile

Improved the experience for sending application logs to Tableau Technical Support.

Fixed in:
2021.607.5152
1223399
Tableau Desktop

When a live connection to Oracle and context filters are used, the following error could occur:
"Oracle database error 1652: ORA-01652: unable to extend temp segment by 128 in tablespace TEMP".

Fixed in:
2021.1.2
2020.4.5
2020.3.9
2020.2.14
2020.1.17
2019.4.20
2019.3.21
1248557
Tableau Desktop

It would not be possible to disable the "Allow Pan and Zoom" option when using a background image.

Fixed in:
2021.1.2
2020.4.5
2020.3.9
2020.2.14
2020.1.17
1227304
Tableau Desktop

An error would sometimes occur when connecting to a SAP HANA table. The error would display, "Internal Error - An unexpected error occurred and the operation could not be completed. Error Code: 6EA18A9E".

Fixed in:
2021.1.2
2020.4.5
2020.3.9
1237032
Tableau Desktop

In some cases, the data type of a specific column was not being recognized correctly.

Fixed in:
2021.1.2
2020.4.5
1249257
Tableau Desktop

When signing into Tableau Online from Tableau Desktop 2021.1 and picking a site, the error would display, "Site needed".

Fixed in:
2021.1.2
1236825
Tableau Desktop

Tableau Desktop was not persisting the authentication cookie in some cases with the WDC connector starting in 2020.2.2. The updated version of the WDC javascript library will need to be used in addition to the WDC making a call to the tableau.enableCookiePersistence() to enable cookie persistence in the Desktop session.

Fixed in:
2021.1.2
1264032
Tableau Desktop, Tableau Server

It is not possible to use SSL for TabPy and RServe connections. Trying to use a connection with SSL enabled in the connection configuration returned an error.

Fixed in:
2021.1.2
1231448
Tableau Desktop, Tableau Server

Extract refresh failure could occur with PGSQL JDBC driver when a monetary data type was used. The error would display, "Bad value for type double".

Fixed in:
2021.1.2
1251733
Tableau Desktop

It would not be possible to open a spatial file using Tableau Desktop 2021.1+, ​ if the file path contained non-ASCII characters. The error would display, "Error code: 61922F37. Invalid database name value."

Fixed in:
2021.1.2
1242450
Tableau Server

When the Run As User was changed from a domain account to the local NT Authority/NetworkService account, Tableau Server would be degraded.

Fixed in:
2021.1.2
2020.4.5
2020.3.9
2020.2.14
2020.1.17
2019.4.20
2019.3.21
2019.2.25
2019.1.29
1239313
Tableau Server

When the Guest user is not enabled on the Default site, on a secondary site, a filter selection containing a large number of values could cause the view to become unresponsive.

Fixed in:
2021.1.2
2020.4.5
2020.3.9
2020.2.14
2020.1.17
1209011
Tableau Server

Despite guest access enabled on the server and sites, logged-in Tableau Server users were redirected to an error view when using share links without embed=y for sites where they are not listed as users.

Fixed in:
2021.1.2
2020.4.5
2020.3.9
2020.2.14
1243812
Tableau Server

Tableau Server 2020.4.+ did not install the Postgres JDBC driver by default.

Fixed in:
2021.1.2
2020.4.5
1248538
Tableau Server

After the upgrade to 2021.1 and over 100 groups are created, the "Show only assigned groups" will not show all groups.

Fixed in:
2021.1.2
1057184
Tableau Prep

When an already renamed field is renamed on the input node, a compilation error on the downstream aggregate node would appear.

Fixed in:
2021.1.4
1230619
Tableau Prep

There would be no prompt to select a certificate when more than one valid client SSL certificate existed.

Fixed in:
2021.1.4
1234414
Tableau Prep

The data connection window scroll bar would sometimes flash after the DPI or window size was altered.

Fixed in:
2021.1.4
1248863
Tableau Prep

On the start page, the script icon would display instead of the prediction icon on the thumbnail view of the Predictions flow.

Fixed in:
2021.1.4
1232366
Tableau Prep

Search results could be incorrect in the input step after hiding fields.

Fixed in:
2021.1.4
1247048
Tableau Mobile

Customizations made to metrics using the Adjust and Compare functionality are no longer persistent. The metric comparison value and date range will revert to default when you leave the metric details view.

Fixed in:
2021.503.5013
1157926
Tableau Mobile

New Mobile Notification Center - Manage all of your notifications in the new mobile notification center. This dedicated space shows your shares, comments, extracts, and prep flow updates all in one place, consolidating all of the important changes across your organization.

Fixed in:
2021.503.5013