Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
613724 Tableau Desktop

Opening older workbooks containing the MAKEDATETIME() function in calculations could result in an error: Mismatched case result types

Open
615320 Tableau Desktop, Tableau Server

In workbooks connected to multiple published data sources, it was not possible to correctly reference parameters from secondary data sources in a calculated field due to internal parameter naming collisions.

Open
616539 Tableau Desktop, Tableau Server

Colors assigned to an ad-hoc calculated field would often fail to persist after saving and re-opening a workbook, publishing to Tableau Server, or sometimes even after refreshing a view.

Open
622187 Tableau Desktop

Edited size legend titles in bar chart views would revert to the default title when the sheet was printed or exported to PDF.

Open
628172 Tableau Desktop

Dimension member aliases containing a line break character could not be used to filter the view.

Open
631074 Tableau Desktop

Added support for DATETIME fields when connected to Google BigQuery.

Open
631423 Tableau Desktop

When you selected multiple forecast marks from multiple measures and viewed the underlying data, only values from one measure would be displayed in the summary tab.

Open
632304 Tableau Desktop

Updated some postcodes in the Netherlands (9939, 9629, 1114, 1115).

Open
634746 Tableau Desktop

Totals for a calculated field containing a sub-expression that matches the formula for another calculated field could incorrectly inherit Total Using settings.

Open
636185 Tableau Desktop

When connected to a large Excel file, and viewing Data Interpreter results, an error could sometimes occur: We found a problem with some content

Open
639047 Tableau Desktop

When you connected to SAP HANA attribute views, technical column names would be displayed instead of friendly column labels.

Open
639769 Tableau Desktop

When a combined field was used in a view with colors and grand totals, the colors would apply to the totals even when Include Totals was unchecked in the Edit Colors dialog.

Open
650687 Tableau Desktop

When you were connected to a cube data source, adding values to a string parameter using the Add from Field button did not correctly add the values.

Open
658151 Tableau Desktop, Tableau Server

In some cases, actions used to navigate between dashboards stopped working after upgrading to Tableau 10.3 or higher.

Open
659150 Tableau Desktop

Some Marketo DATETIME fields were brought into Tableau Desktop as DATE fields and you could not properly convert it to a Date & Time type.

Open
660300 Tableau Desktop

Connecting to some shapefiles would fail in Tableau 10.3 or higher, when they used to work in previous versions.

Open
662675 Tableau Desktop

SAP BW extract refreshes could sometimes fail with a no such table error.

Open
666716 Tableau Desktop

Color palette assignments for ad-hoc clusters were not retained when saving and re-opening a workbook.

Open
634535 Tableau Desktop

In some European locales, double-precision numbers were returned as #ERROR or null.

Open
671236 Tableau Desktop

Query execution errors would occur when you connected to Cloudera Impala using custom SQL with a date parameter.

Open
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
519976 Tableau Desktop

It was not possible to connect to some Google Sheets with special characters in the document name.

Open
628568 Tableau Server

Views loaded with the tabs=no parameter in the URL often did not render correctly (e.g. views cut off, random scroll bars, etc.).

Open
630231 Tableau Server

Filter titles, that were previously hidden, would be displayed when changing filter selections on mobile devices.

Open
640469 Tableau Server

When you viewed a scrollable view in full screen mode, tooltips and filter drop down menus could become misaligned when you scrolled the view.

Open
640559 Tableau Server

URL parameters would be intermittently dropped when loading workbooks containing data source filters.

Open
645508 Tableau Server

You could not enter special characters into filters, parameters, etc., using the ALT/option key, when interacting with Tableau Server from a browser on a Mac.

Open
647084 Tableau Server

An internal error would occur when calling the getSummaryDataAsync() Javascript API function on a view that contained no data.

Open
658187 Tableau Server

Subscription email images would be incorrectly generated using tablet layout if your dashboard contained a device specific tablet layout.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
673768 Tableau Desktop

Printing to PDF was noticeably slower in Tableau Desktop 10.0 and higher compared to prior versions.

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3
686481 Tableau Desktop

Connections to Excel files saved in Excel version 1707 would fail with an error: Errors occurred while loading the data source

Fixed in 10.0.13, 10.1.11, 10.2.5, 10.3.3
649008 Tableau Desktop

When you connected to MySQL, case-sensitive table collation was ignored when custom SQL was used. Custom SQL connections to MySQL now default to database collation.

Fixed in 10.1.11, 10.2.5, 10.3.3
671192 Tableau Desktop

When you were connected to Snowflake and cast a string dimension to an integer or float, a Numeric value is not recognized error would occur.

Fixed in 10.1.11, 10.2.5, 10.3.3
643218 Tableau Desktop

SAML authentication from Tableau Desktop to Tableau Server would fail in some environments.

Fixed in 10.1.11, 10.2.5, 10.3.3
652691 Tableau Desktop, Tableau Server

With recent updates to the Amazon Redshift driver, connections could fail with a no pg_hba.conf entry for host error. A workaround was to republish workbooks or data sources with Require SSL checked in the data connection.

Fixed in 10.1.11, 10.2.5, 10.3.3
647710 Tableau Desktop

In some cases, aggregated calculated fields would return no data after an extract was created.

Fixed in 10.2.5, 10.3.3
655498 Tableau Desktop

When you saved a workbook in presentation mode and then re-opened the workbook, the view would not be correctly centered.

Fixed in 10.2.5, 10.3.3
658999 Tableau Desktop

In some cases, resetting the color palette in the Edit Colors dialog would not reset colors in the view.

Fixed in 10.2.5, 10.3.2
659319 Tableau Desktop

When connected to a data source using custom SQL, if you changed the data type of a field and then created an extract or saved the workbook, extra line feed characters would be injected into the custom SQL query.

Fixed in 10.2.5, 10.3.3
664031 Tableau Desktop

In some cases, when you joined multiple tables and performed a pivot, null values would incorrectly appear in Pivot Field Names.

Fixed in 10.2.5, 10.3.3
660780 Tableau Desktop

In certain cases involving parameter-based calculated fields used as filters, incorrect or inefficient SQL queries would be generated when connected to Google BigQuery, Apache Drill, or Amazon Redshift, resulting in error or poor performance.

Fixed in 10.3.3
665085 Tableau Desktop

An internal error would occur when you renamed a sheet and then tried to use the controls on the Pages shelf in the sheet.

Fixed in 10.3.3
677755 Tableau Desktop

When the filmstrip was used to navigate between sheets in a workbook, interactions in sheets would cause Tableau Desktop to gradually consume more memory and eventually crash.

Fixed in 10.3.3
666924 Tableau Desktop, Tableau Server

When source and target sheets were based on different data sources, filter actions failed to trigger sheet navigation when the action was set up to use selected fields.

Fixed in 10.3.3
670276 Tableau Desktop

An internal error would occur, in some cases, when you attempted to sort a calculated field containing conditional statements.

Fixed in 10.3.3
677500 Tableau Desktop

Extracts would unexpectedly refresh when you switched between the Data Source tab and a sheet tab.

Fixed in 10.3.3
640360 Tableau Server

Workbooks loaded using URL parameters would error or fail to respect the URL parameters if the workbook was set to prompt for data source credentials.

Fixed in 10.0.13, 10.1.11, 10.3.3, 10.2.4
662833 Tableau Server

When you published a statistical file to Tableau Server as a data source, Name unavailable would be displayed in the Connects To column in the Data Sources view on Tableau Server. Republishing the data source is required to correct the problem.

Fixed in 10.1.11, 10.2.5, 10.3.3
675507 Tableau Server

Session Ended by Server errors would frequently occur when lazy connections were disabled.

Fixed in 10.1.11, 10.2.5, 10.3.3
651609 Tableau Server

Tableau Server VizQL Server processes would sometimes crash repeatedly when a large number of users were concurrently using web authoring.

Fixed in 10.2.5
652426 Tableau Server

Tabcmd response times would slowly degrade when the tabcmd export command was repeatedly executed.

Fixed in 10.2.5, 10.3.3
654456 Tableau Server

Existing workbooks containing Hive or Impala connections with embedded passwords failed to load after upgrading to Tableau Server 10.2 or higher from a previous version.

Fixed in 10.2.5, 10.3.3
664229 Tableau Server

An invalid JSON error would occur when loading certain dashboards that contained 1 pixel wide objects.

Fixed in 10.2.5, 10.3.3
665831 Tableau Server

In some cases, complex queries sent from Data Server processes would cause Data Engine processes to consume excessive memory and eventually crash.

Fixed in 10.2.5, 10.3.3
669829 Tableau Server

An internal error would sometimes occur when loading views after upgrading to Tableau Server 10.2.3 or 10.3.1 and higher.

Fixed in 10.2.5, 10.3.3
667969 Tableau Server

Desktop license reporting would sometimes show duplicate entries with missing product keys.

Fixed in 10.2.5, 10.3.3
680122 Tableau Server

Map search failed to return results.

Fixed in 10.3.3
681400 Tableau Server

Workbooks connected to spatial files would fail to load with an unknown server error.

Fixed in 10.3.3
641886 Tableau Server

If you added an image to a product description, the formatted URL would be displayed in the description instead of the image.

Fixed in 10.3.3
667071 Tableau Server

In web authoring, clicking to show all values in a date range filter, and then adjusting the slider, would sometimes fail to correctly update the view.

Fixed in 10.3.3
676744 Tableau Server

Subscription emails were not sent if you had the backgrounder.subscription_image_caching setting set to false.

Fixed in 10.3.3
682238 Tableau Server

The New Workbook option in the data source context menu would always be unavailable when you first expanded the menu. It would become available upon a second attempt.

Fixed in 10.3.3