Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
1099435
Tableau Bridge

Tableau Bridge was not always able to recover after a network failure

Open
1158730
Tableau Desktop, Tableau Server

Starting with 2020.3 when a Set is placed on the filter shelf, it no longer affects the displayed list of values for all other Quick filters on the sheet.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
830502
838570
Tableau Online

When publishing or accessing a Tableau Online view that used the TableauServerUser variable, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
947669
Tableau Online

Connecting to Postgres via Tableau Online was successful, but error "syntax error at or near "ta"" was seen in the PostgreSQL logs.

Open
1050855
1082779
Tableau Server, Tableau Online

After enabling the Catalog feature or upgrading Tableau Server, existing prep flows with the lineage File > Published Data source > Flow > Second Published Data Source did not display the second data source or any associated workbooks.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
1148613
Tableau Online

OAuth data sources published to Tableau Online such as Salesforce and Google Analytics would fail to refresh due to being routed to the Bridge client instead of running server-side.

Open
1111568
Tableau Online

When attempting to refresh an Amazon RedShift data source/workbook or run a subscription an error will occur, "Error trying to execute a query:[SQLState 22PO2] Error: invalid input syntax for integer".

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1169565
Tableau Prep

Beginning with 2020.3.3, any existing rich discrete value filtering in the users flow or a new flow created in grouped steps, the annotation would not show on the profile card as expected to see the change or to edit it. The work around is the use the changes pane on the left or from the flow pane in the top to access the rich discrete value filtering annotation/change they had made.

Open
1031599
Tableau Server

Node became unlicensed when moving the license service to another node in multi-node server environment

Open
1145545
Tableau Server

On Windows Server 2012 R2 and Tableau Server 2020.3, degraded Viz load performance can occur when the New Relic Infrastructure Agent or other third-party monitoring software that uses WMI counters are running on the same node as Hyper and the Filestore.

Open
1030877
Tableau Server

During a new installation if the core key activated was not sufficient to handle the cores on the machine or VM, the installation would fail.

Open
1031097
Tableau Desktop, Tableau Server

Tableau Desktop 2019.4.0 does not recognize the following 3 Japanese cities: 1. 丹波篠山市 (Tamba-Sasayama, Hyōgo)- city changed its name from 篠山市 to 丹波篠山市 in May 2019. 2. 標津町 (Shibetsu-chō, Hokkaido) 3. 那珂川市 (Nakagawa, Fukuoka)- city founded on October 2018, from 筑紫郡那珂川町.

Open
1165054
Tableau Desktop, Tableau Server

When opening a worksheet with multiple filters, an error would sometimes occur, "Tableau was unable to generate a query to perform this operation".

Fixed in:
2019.4.12
2019.3.13
959052
Tableau Server

TSM Web UI did not display Japanese when the browser was set to Japanese preference.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
2019.3.13
2019.2.17
1109771
Tableau Server

A text file based workbook would sometimes cause the VizQL Server to spike and not release the CPU on Linux.

Fixed in:
2019.4.12
2019.3.13
1125485
Tableau Server

Tsm pending-changes list command would sometimes not provide output in the correct language starting in 2019.4.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
1131838
Tableau Server

Changing the data source refresh from incremental to full was not being implemented by Tableau Server.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
1149388
Tableau Server

Active Directory group synchronization would sometimes fail with "com.tableausoftware.domain.ldap.LdapSearchException:javax.naming.InvalidNameException" when special characters were used in the CN attribute.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
1026930
Tableau Server

Importing a configuration topology file with no "tdsservice" or "tdsnativeservice" would fail with an unclear error.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
1141972
Tableau Server

In Web Edit, a quick filter item with an empty (0 byte text) string value in a single value drop-down list, would not display.

Fixed in:
2020.3.1
2020.2.6
1139187
Tableau Server

Starting with 2020.3.0, the ‘nlp.exe’ or the Natural Language Process would take approximately 800 MB of memory where normally up to 250 MB of memory would be allocated. The increase may contribute to system instability on a new installation. A Tableau Server restart can resolve the issue until the product is updated.

Fixed in:
2020.3.1
1146891
Tableau Server

Excessive 4096 Vizportal DataQualityService and WebClientDatasourceAppService errors would sometimes occur in Administrative views after an upgrade of Tableau Server.

Fixed in:
2020.3.1
1171941
Tableau Mobile

The Tableau Mobile app would not support 303 responses from a reverse proxy server setup.

Fixed in:
2020.924.4284
1151764
Tableau Bridge

The “Edit Credentials” button was missing in Tableau Bridge 20202.20.0614.2338 for the WDC data source.

Fixed in:
20203.20.0913.2112
1160447
Tableau Bridge

In some upgrades to 2020.3, the Tableau Bridge would result in a locked state with the message, “Loading data sources...”.

Fixed in:
20203.20.0913.2112
1169436
Tableau Bridge

When a network communication error would occur with a data source stored on Tableau Online, the job process would hang with an http error trying to update the extract.

Fixed in:
20203.20.0913.2112
1164930
Tableau Bridge

The Bridge client could repeatedly become disconnected where a restart was needed.

Fixed in:
20203.20.0913.2112
1154912
Tableau Desktop

In a dashboard action, settings were not correctly saved when a worksheet name ended with a "\" character.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
2019.3.13
2019.2.17
2019.1.21
1128741
Tableau Desktop

Calculations that use RAWSQL are not included in the GROUP BY clause when used as a Dimension with AWS Athena and Amazon Redshift.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
1152964
Tableau Desktop

Table names beginning with a number were displayed as a letter on the data source pane when connected to Google BigQuery.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
2019.4.12
1160902
Tableau Desktop

The dialog, "Search for Data" would show blank after Tableau Desktop had been idle and the server session timeout had occurred.

Fixed in:
2019.4.12
1164383
Tableau Desktop

When the Tableau Server idle timeout had expired, Tableau Desktop would not display a helpful error message to reconnect.

Fixed in:
2020.1.9
2019.4.12
1154339
Tableau Desktop

Error 6EA18A93 would sometimes occur when joining unioned tables.

Fixed in:
2020.3.1
2020.2.6
2020.1.9
1109327
Tableau Desktop

Some workbooks created pre-Hyper would have poor performance in versions 2019.4 and 2020.1 when Context Filters were used.

Fixed in:
2020.1.9
1131686
Tableau Desktop

In a logical join with a flat file, dragging measures from the CSV table to the view could cause a collation mismatch error.

Fixed in:
2020.3.1
2020.2.6
1154622
Tableau Desktop

The Schema list was not in order when connected to Amazon Redshift.

Fixed in:
2020.3.1
1159750
Tableau Desktop

The auto field improvement to remove underscores would sometimes not work.

Fixed in:
2020.3.1
1159786
Tableau Desktop

The error, "Type doesn't match expected type" would sometimes occur when changing a quick filter using Animations.

Fixed in:
2020.3.1
1170953
Hyper API

The Hyper API license on PyPi.org was not displayed.

Fixed in:
0.0.11556
1152932
Hyper API

HAPI C++ using multiple iterators on one result object could lead to missing results.

Fixed in:
0.0.11556
1134808
Tableau Server Management Add-on

In some cases, the Tableau Resource Monitoring Tool would display 'Pending Deletion' for an extended period of time when an environment or server that is part of an environment was deleted by an administrator.

Fixed in:
2020.3.1
1171609
Workspace ONE

Support for the iOS 14 update.

Fixed in:
2020.915.4233
1171608
Intune

Support for the iOS 14 update.

Fixed in:
2020.827.4180
1171607
BlackBerry

Support for the iOS 14 upate.

Fixed in:
2020.827.4180
887191
868227
Tableau Prep

After running a flow, the order of the fields in the resulting CSV did not always match what was expected.

Fixed in:
2020.3.3
1096715
Tableau Prep

When running a flow connecting to a SAS server via the generic ODBC connection, the following error would sometimes occur,
"ERROR 22-322: Syntax error, expecting one of the following: !, !!, &, *, **, +, ',', -, /, , =, >, >=, ?, AND, AS, CONTAINS, EQ, EQT, FROM, GE, GET, GT, GTT, LE, LET, LIKE, LT, LTT, NE, NET, OR, ^=, |, ||, ~=."

Fixed in:
2020.3.3
1128092
Tableau Prep

Calculations could appear as a mismatched field when performing a Union of the same published data source.

Fixed in:
2020.3.3
1131003
Tableau Prep

Column order can be incorrectly changed when running an output file from the Prep command line interface.

Fixed in:
2020.3.3
1141090
Tableau Prep

Running a flow from the command line would fail when no Site was specified in the ".tfl" file.

Fixed in:
2020.3.3
1171108
Tableau Desktop, Tableau Server

With Impala ISO-8601 cast from a string to a date and time failed on 2020.2 and higher with the error, "Invalid character value for cast specification".

Fixed in:
Unreleased
1154288
Tableau Server

When the Managing Users option is set to "Only Server Administrators", it is not possible to create a local group as a Site Administrator.

Fixed in:
Unreleased