Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
788695 Tableau Prep

When using a relative date filter, the filter and Change list displayed the incorrect date range, although the data returned was correct and could be verified by examining the profile pane.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
774348 Tableau Server

In Tableau Server 2018.1 after initial load, any interactions with an embedded view accessed using trusted authentication would result in a repeated error: "An error occurred communicating with the server (500)"

Open
785912 Tableau Server

When attempting to open or web-edit a workbook connected to TabPy on Tableau Server, an "An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator" error sometimes occurred.

Open
742626 Tableau Online

When selecting Download Data in Chrome with the Grammarly extension installed, an  Uncaught TypeError: Cannot read property 'parse' of undefined error occurred.

Open
674773 Tableau Online

In Tableau Online, when you tried to refresh a published extract which was hosted on AWS, sometimes the refresh failed with a "Lost connection to MySQL server during query" error.

Open
735706 Tableau Online

Sometimes, refreshing an extract using Tableau Bridge consumed a large amount of RAM.

Open
769384 Tableau Online

When attempting to view a workbook connected to published data sources, an ERROR: column ... is not available after aggregation error sometimes occurred.

Open
767371 Tableau Online

For users with the Creator role, an Integrated Authentication option appeared when connecting to data which failed with a Access denied error

Open
767638 Tableau Online

In Tableau Online, sometimes viz-in-tooltips failed to load.

Open
761566 Tableau Online

When viewing a story published to Tableau Online, Tableau Server 10.5.2, or Tableau Public using Safari on a Mac, text in the dashboard textboxes was being cut off with ellipses despite word wrap being set to On or Automatic.

Open
761284 Tableau Desktop

32-bit versions of Tableau Desktop would receive an error when attempting to sign into Tableau Server: Internet communication error: A libcurl function was given a bad argument

Fixed in 10.0.18, 10.1.17, 10.2.13
692427 Tableau Desktop

When connected to a MapR distribution of Apache Drill, a Drill failed to execute the query errorwould occur when you tried to create groups with dimension members containing non-ASCII characters. The fix requires upgrading to the latest MapR Drill driver in addition to upgrading Tableau Desktop.

Fixed in 10.2.13, 10.3.11, 10.4.7, 10.5.4
752062 Tableau Desktop

When formatting field labels, any corner shading applied would get applied to the top and bottom of the axis.

Fixed in 10.2.13, 10.3.11, 10.4.7
732484 Tableau Desktop

In some cases, refreshing the data source would cause all sheets in the workbook to be refreshed instead of only the active sheet.

Fixed in 10.3.11, 10.4.7
703234 Tableau Desktop

On some computers running Symantec software, Tableau Desktop would become unresponsive when performing normal authoring work.

Fixed in 10.3.11, 10.4.7, 10.5.4, 2018.1.1
743018 Tableau Desktop

In some cases, filtering on a group containing at least 8 dimension members would result in a no such column error.

Fixed in 10.3.12, 10.4.8, 10.5.5, 2018.1.2
749962 Tableau Desktop

Users were allowed to publish an extract-only data source (e.g. Salesforce) from the Server menu in the Data Source page before the required extract was created.

Fixed in 10.3.12, 10.4.8, 10.5.5, 2018.1.2
769287 Tableau Desktop

Viewing full underlying data in a view connected to Oracle would either show the incorrect number of rows or no data at all.

Fixed in 10.3.12, 10.4.8, 10.5.5, 2018.1.2
737126 Tableau Desktop

Certain level of detail calculations returned incorrect results only in Tableau 10.4.x.

Fixed in 10.4.7, 10.5.4
764164 Tableau Desktop

The layout of filters in a dashboard could be compressed if the dashboard was initially loaded when in presentation mode.

Fixed in 10.4.7
756516 Tableau Desktop

Changing the mark type to Map in a map view would cause the map to re-center.

Fixed in 10.4.7, 10.5.4
758643 Tableau Desktop

The REMOVEINSTALLEDAPP installer property failed to remove previously installed versions of Tableau Desktop or Tableau Reader.

Fixed in 10.4.7, 10.5.4, 2018.1.1
737967 Tableau Desktop

Views did not update with new data after performing an incremental extract refresh in Tableau Desktop.

Fixed in 10.5.4, 2018.1
757649 Tableau Desktop

The layout of filters in a dashboard could be compressed if the dashboard was initially loaded when in presentation mode.

Fixed in 10.5.4
754121 Tableau Desktop

Certain workbooks could result in a large number of CASE expressions when using a Hyper extract, resulting in poor performance.

Fixed in 10.5.4
643637 Tableau Desktop

Color palette assignments, based on combined fields with dimensions from different data sources, would be lost when the workbook was reopened.

Fixed in 10.5.5, 2018.1.2
760591 Tableau Desktop

An ambiguous table reference could occur when connecting to certain Cisco Information Server data sources.

Fixed in 10.5.5, 2018.1.2
766478 Tableau Desktop

In some cases, custom filter titles could revert to their original name upon opening a workbook.

Fixed in 10.5.5, 2018.1.2
767724 Tableau Desktop

When connecting to Excel files containing Japanese data, big and small Katakana characters were incorrectly recognized as equivalent. Deleting existing shadow extract files (.hhyper) may be required to see the correct behavior after upgrading Tableau Desktop. On Windows platforms the files are located in Users\\AppData\Local\Tableau\Caching\TemporaryExtracts and on Mac these files are located in ~/Library/Caches/com.tableau.caching/TemporaryExtracts.

Fixed in 10.5.5, 2018.1.2
771008 Tableau Desktop

Selecting a large number of marks (~100 or more) and then choosing to Keep Only or Exclude those marks would result in an internal error.

Fixed in 10.5.5, 2018.1.2
731028 Tableau Desktop

When connected to Sybase IQ, strings containing special characters were not rendered correctly.

Fixed in 2018.1.1
742817 Tableau Desktop

When connected to Amazon Redshift, data displayed as null if the field name exceeded 20 double byte characters.

Fixed in 2018.1.1
712019 Tableau Desktop

Editing custom SQL in a saved, packaged data source (.tdsx) containing a Firebird connection would fail with an error.

Fixed in 2018.1.1
731539 Tableau Desktop

Type in date parameters with a specified step size would display the incorrect date for some input values.

Fixed in 2018.1.1
732364 Tableau Desktop

No values would be returned when you connected to a Microsoft SQL Server stored procedure containing a nested stored procedure.

Fixed in 2018.1.1
735695 Tableau Desktop

In some cases using a combined field, in combination with a table calculation, in a view with grand totals turned on would result in overlapping marks.

Fixed in 2018.1.1
741688 Tableau Desktop

On Mac systems with switchable graphics, Tableau Desktop would default to discrete graphics instead of switching from integrated to discrete when needed.

Fixed in 2018.1.1
742812 Tableau Desktop

Adding an aggregated calculated field to the Filters shelf in a view with Aggregate Measures disabled would cause unexpected behavior.

Fixed in 2018.1.1
742958 Tableau Desktop

Saving an extract to a network folder, or opening a workbook containing an extract from a network folder, would regularly fail with a number of network related errors.

Fixed in 2018.1.1
751402 Tableau Desktop

Connecting to an OData v4 data source could fail with an error: Bad OData Format. Make sure you are using a URL that points to a valid OData Source.

Fixed in 2018.1.1
754744 Tableau Desktop

If you connected to a data source, hid fields, and then extracted the connection, changing the data type of a field and then returning to the Data Source tab would cause all the hidden fields to reappear.

Fixed in 2018.1.1
760885 Tableau Desktop

Setting ATR duration, for virtual desktop support, to a value over 24 days would cause Tableau Desktop to become unlicensed after only 3 days.

Fixed in 2018.1.1
736666 Tableau Desktop

When opening a Tableau Desktop workbook and viewing a worksheet, the Filters and Marks cards became excessively wide.

Fixed in 2018.1.1
773054 Tableau Desktop

In some cases, changing a filter selection could cause the filter width to shrink with each successive change to the selection.

Fixed in 2018.1.2
741646 Tableau Prep

For Mac, using the keyboard shortcutCommand-A toselect all field values causes the Profile pane to close and selects all steps in the flow instead.

Fixed in 2018.1.2
760830 Tableau Prep

When you created a text connection by opening or drag-and-dropping a non-text file, all the text files in the same directory showed in the left hand pane.

Fixed in 2018.1.2
764986 Tableau Prep

Creating multiple wildcard unions from the same directory sometimes led to errors when running the flow.To work around this issue, create only one wildcard union input step per directory.

Fixed in 2018.1.2
766536 Tableau Prep

In branched flows, changes didn't always update correctly. For example, if you created a filter on a step in a branch, and then switched to a step in the other branch, you might not see the unfiltered state for that step.To fix the issue, select a step that doesn't include the filter and then go back to your original step and the results should update appropriately.

Fixed in 2018.1.2
771042 Tableau Prep

Opening a flow by double clicking the .tfl file could create an errant _Repository folder in the path of the .tfl file.

Fixed in 2018.1.2
772980 Tableau Prep

Tableau Prep would fail to launch, with an error, if your Documents folder path was inaccessible: A Javascript error occurred in the main process

Fixed in 2018.1.2
773848 Tableau Prep

Opening a saved flow could, in some cases, cause your database credentials to become locked out.

Fixed in 2018.1.2
769015 Tableau Prep

When you created a calculated field on a node which contains a rename step, and there are transformations later in the flow, sometimes Tableau Prep quit unexpectedly.

Fixed in 2018.1.2
751254 Tableau Server

Publishing a large workbook would fail with an HTTP 502 error if the publishing process took longer than the wgserver.session.idle_limit setting value.

Fixed in 10.1.17, 10.2.13, 10.3.11, 10.4.7
768905 Tableau Server

When publishing a .TDE to Tableau Online or Tableau Server 2018.1.0 via the Tableau SDK, a BAD_PAYLOAD - Unknown response from the server. Make sure this version of the Tableau API is compatible with your server. error sometimes occurred.

Fixed in 10.3.11, 10.4.7
742835 Tableau Server

After a repository failover event, users were unable to sign into Tableau Server if it was configured for site-specific SAML.

Fixed in 10.3.12, 10.4.8, 10.5.5, 2018.1.2
701275 Tableau Server

The radial selector tool would fail to select marks outside of the initial visible area for views set to an increased zoom level or filtered to a subset area.

Fixed in 10.4.7, 10.5.4
742860 Tableau Server

If your server has a project with no owner, sorting the Projects view by an attribute other than Owner (e.g. Name, Created, etc.), and then subsequently trying to sort by Owner, would cause the view to display no projects.

Fixed in 10.4.7, 10.5.4
749594 Tableau Server

When you signed into Tableau Server and then switched sites, clicking the Tableau logo would redirect you to the Projects view of the original site that you signed into.

Fixed in 10.4.7, 10.5.4
768719 Tableau Server

Updated 7zip components to version 18.1.

Fixed in 10.4.7, 10.5.4, 2018.1.1
716383 Tableau Server

Some older 9.x based workbooks would take a longer time to open in Tableau 10.x or higher than in prior versions.

Fixed in 10.4.7, 10.5.4, 2018.1.1
754737 Tableau Server

Color legends for marks with partial opacity did not display with expected colors in Chrome.

Fixed in 10.5.4
753045 Tableau Server

Publishing a non-packaged workbook (.twb), that connected to a data source in a UNC path, via tabcmd would fail with an error: LastWriteTime: Cannot get modification time of non-existent path

Fixed in 10.5.4
757095 Tableau Server

An Uncaught TypeError: Cannot read property 'imageElement' of undefined error would occur when loading some views in a browser.

Fixed in 10.5.4, 2018.1.1
755181 Tableau Server

Using a relative date filter from a published SAP HANA data source could cause the Data Server process to crash.

Fixed in 10.5.5, 2018.1.2
764206 Tableau Server

Selecting and grouping marks in a view could result in a session ended by server error.

Fixed in 10.5.5, 2018.1.2
775549 Tableau Server

The tsm maintenance backup command could fail with an error: Backing up database failed: 'org.apache.thrift.TApplicationException: Internal error processing completeCreateRolesAndDatabases'

Fixed in 10.5.5, 2018.1.2
776691 Tableau Server

In a 3+ node Linux environment, if the initial node went down, moving the TSM controller to another node would fail.

Fixed in 10.5.5, 2018.1.2
742411 Tableau Server

The Query View PDF REST API request did not honor default page layout settings.

Fixed in 2018.1.1
718321 Tableau Server

Views connected live to Google Sheets would successfully refresh with new data the first time the refresh button was pressed but then fail to refresh with any subsequent presses of the refresh button.

Fixed in 2018.1.1
723366 Tableau Server

When defining variables and input parameters for SAP HANA connections in web authoring, unexpected parameter values would appear in the dialog drop down menu.

Fixed in 2018.1.1
734232 Tableau Server

In environments with large Active Directory groups (2000+ members), syncing groups would intermittently fail. The issue was caused by a large default retrieval size (1500). To mitigate the problem, the retrieval size is now configurable using the wgserver.domain.ldap.members.retrieval.page.size setting.

Fixed in 2018.1.1
741437 Tableau Server

In some cases, double clicking on a mark would cause the view to become unresponsive.

Fixed in 2018.1.1
741875 Tableau Server

When connected to certain extract-based published data sources, adding a filter to context would result in losing the connection and/or an error: MEASURE expressions must be aggregate or depend only on GROUPBY

Fixed in 2018.1.1
742880 Tableau Server

Scrolling a filter with more than 5000 values could cause some unexpected behavior with certain web application filters/firewalls.

Fixed in 2018.1.1
743999 Tableau Server

In multi-node environments, running the tabadmin ziplogs -p command would include the same workgroup.pg_dump file in each node's zipped logs.

Fixed in 2018.1.1
750317 Tableau Server

Some workbooks performed much slower when upgraded from an earlier version.

Fixed in 2018.1.1
752579 Tableau Server

When exporting Euro currency formatted numbers to CSV, the results differed between Tableau Server on Windows and Tableau Server on Linux.

Fixed in 2018.1.1
752582 Tableau Server

The REST API method to query sites would fail with an Unauthorized error message if any site on the server happened to be locked for a task (e.g. exporting a site).

Fixed in 2018.1.1
752687 Tableau Server

In some cases it was not possible to click the drill-up button in a header for a dimensional hierarchy because it would be obscured by the sort button for an adjacent dimension header.

Fixed in 2018.1.1
753040 Tableau Server

Adding values to a Multiple Values (custom list) filter could cause extremely slow performance when updating the view.

Fixed in 2018.1.1
758114 Tableau Server

The Manage link in the Subscribe dialog did not work in Internet Explorer 11 on Windows 7 systems.

Fixed in 2018.1.1
759090 Tableau Server

In some cases, users were not able to sign into Tableau Server when it was configured to use OpenID Connect authentication with ADFS as the IdP.

Fixed in 2018.1.1
761344 Tableau Server

Running the refreshextract command using tabcmd on a Linux machine would fail with an error: Workbook url Code could not be found. (errorCode=7)

Fixed in 2018.1.1
761731 Tableau Server

Published workbooks connected live to a JSON file failed to refresh with updated data.

Fixed in 2018.1.1
762234 Tableau Server

Some views failed to load with a column is not available after aggregation error.

Fixed in 2018.1.1
762309 Tableau Server

Interacting with a view sometimes resulted in an error: Uncaught TypeError: Cannot read property 'zoneId' of null

Fixed in 2018.1.1
764229 Tableau Server

Drill down buttons, in some views, would be incorrectly positioned over labels.

Fixed in 2018.1.1