Support Alerts

From August 9 - 26 2022, Tableau will begin enforcement of multi-factor authentication (MFA) for site administrators in Tableau Cloud. If you haven’t set up MFA already, please see our help documentation for information on how to do so, and the multi-factor authentication (MFA) enforcement roadmap for additional enforcement dates.


Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Cloud on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
900096
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.  Request is to support impersonation with Tableau Bridge.

Open
1260421
Tableau Desktop, Tableau Server

When users login to Tableau Desktop or Tableau Server using Kerberos and automatic login, the user is required to click "Sign in using Windows credentials" twice.

Open
1392296
Tableau Desktop, Tableau Cloud, Tableau Server

When attempting to change a date filter, the following errors could occur, "Unable to complete action month out of range. Value '-2' must be between 1 and 12. Error Code: 58D44822." Another error that can display is "TableauException: month out of range".

Open
1389512
Tableau Desktop, Tableau Server

Tableau Desktop with Mutual SSL logins to Tableau Server could fail with error 9F4C5638 after upgrading to a version of Tableau Desktop released in November of 2021 or newer such as 2021.1.8.

Open
1395120
Tableau Desktop, Tableau Server

When publishing a data source from Tableau Desktop version 2022.2 or higher to a lower version of Tableau Server such as 2022.1, an error would occur stating, "An error occurred when publishing the data source. Cannot publish to Tableau Server.  Please make sure you are connected to a compatible version of the server."

Open
1430702
Tableau Desktop

When Japanese or Chinese characters were used in the Parameter dialog, the error "Uncaught TypeError: e.persist is not a function" would occur.

Open
1431397
Tableau Desktop

The OneDrive and SharePoint Online connector could have data missing from the site listing result.

Open
1420805
Tableau Desktop

Row and column divider borders are thicker in the header than in the pane starting with version 2021.1.

Open
1440525
Tableau Cloud, Tableau Desktop

NULL values would remain in the Quick Filter when only NULL values are excluded in a dimension filter starting with 2022.2.0.

Open
1224909
Tableau Cloud

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Cloud, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1257638
1276556
Tableau Cloud

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1392772
1383768
Tableau Cloud

Scheduled extract refreshes could be intermittently skipped.

Open
1388839
Tableau Cloud, Tableau Server

In a project description when parenthesis are preceded by an upper case letter, the parenthesis and text within the parenthesis would not be displayed in the project tooltip.

Open
1369143
Tableau Cloud

On the Explore page list view for data sources, the last modified date could display an incorrect value. The data source details page does have the correct last modified date.

Open
1357543
Tableau Cloud

When refreshing or connecting to Amazon Redshift in Tableau Online, errors would sometimes display showing "Error occurred while trying to prepare a query" or "[SQLState XX000] extraneous data in \"T\" message."

Open
1352649
Tableau Cloud

Okta SCIM could reset a user to a Viewer role when the name changed in Okta even when the site role was not configured to map to Tableau Online from Okta.

Open
1411816
Tableau Cloud, Tableau Server

The sort order of a calculated field could be changed or duplicated after replacing the published data source using the REST API.

Open
1407078
Tableau Cloud, Tableau Server

Selecting one item in a row or cell can sometimes cause the entire row to be selected. If selecting other marks on a crosstab in a quick succession, a crash could occur.

Open
1415835
Tableau Cloud, Tableau Server

Tooltips or filters would not respond when embedded into the Salesforce Lightning Web Component unless running in full-screen mode.

Open
1395017
Tableau Cloud

Scheduled data alerts are not automatically triggered when data is not scheduled to refresh.

Open
1425643
Tableau Cloud

When attempting to refresh a Google Analytics data source in Tableau Cloud, the refresh is sent to Tableau Bridge instead of connecting directly from Tableau Cloud.

Open
1405969
Tableau Cloud

After publishing a view to Tableau Cloud in 2022.2.0, the drill-down set actions do not function as they did in the previous release.

Open
1428519
Tableau Cloud

When signing into the OneDrive or SharePoint Online connector from Tableau Cloud, the following error occurs and it is not possible to sign in:

     "You can't sign in here with a personal account. Use your work or school account instead."

Open
1426444
Tableau Cloud, Tableau Server

An error would display, "Error parsing command parameter value string", when clicking Reset Name for all fields in web authoring. The field names do reset but the error message displays.

Open
1433337
Tableau Cloud

OneDrive and SharePoint Online extracts cannot be refreshed in Tableau Cloud.

Open
1439091
Tableau Cloud

Virtual Connection updates are not reflected in related Data Sources.

Open
1079300
1204939
Tableau Prep

In Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1349155
Tableau Prep

When a user had a Google Drive enabled for their Tableau Prep Repository folder, they would not be unable to delete "Recovered Flows" from the Prep Builder UI. The workaround is to turn off Google Drive sync and manually delete the folders in the My Tableau Prep Repository/Recovered Flows directory.

Open
1396805
Tableau Prep

A Flow error could error when loading a data source which contains a backslash in a column name. Any non-US Superstore sample files will produce an error such as "Error renaming field [Country\Region] to [Country/Region]. Unknown field name 'Country\\Region'."

Open
1439910
Tableau Prep

The list of tables when connected to a PostgreSQL database would not show all the tables if there were more than 16384 tables.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1345624
Tableau Server

The "download" option would sometimes be missing from the "Actions by All users" admin view.

Open
1375761
Tableau Server

Taking a backup while using the --multithreaded flag would cause a file handle leak on Windows resulting in high cpu usage for the WMI process.

Open
1321429
Tableau Server

No error would display when resetting a password and the new password violated the password policy set. This behavior began in 2021.2 and the user could not log in after resetting the password incorrectly.

Open
1398851
Tableau Server

When "Manage all Sites" was selected and the "Tasks" reviewed, the Flows tab when selected, would drop the flows count to zero and report that "There are no flows with scheduled tasks." Flows listed under Tasks at the site level would work correctly.

Open
1355109
Tableau Server

Linux container installations using an IPV6 address proxy server would fail to activate using the ATR activation method.

Open
1414427
Tableau Server

Tableau Server in a container could become unlicensed with an IPv6 proxy server. ATR is the activation method for Linux containers.

Open
1406167
Tableau Server

The browser Options menu would not display when performing a right-click in the filter search box on Tableau Server 2021.2 and newer.

Open
1376192
Tableau Server

Changing the input parameters of a SAP HANA data source and republishing the change to Tableau Server does not show the changes when opening a workbook from Tableau Server that connects to this updated data source.

Open
1244924
Tableau Server

The parameter body text font color would be displayed incorrectly.

Open
1427637
Tableau Server

Running "tabcmd refreshextracts" with the "-addcalculations" flag caused the error, "SQLSTATE:58S01" and "Hyper was unable to resolve the database file path". This error occurred in versions 2021.2 and higher, but does not occur in 2020.4 or 2021.1.

Open
1422395
Tableau Server

It would not be possible to search users or groups on the permission for content edit screen where the username or group include some Japanese characters (dakuten, handankuten).

Open
1378369
Tableau Server

When using the ATR activation method on Linux, it is possible for the activation server to crash and Tableau Server to become unlicensed.

Open
1390671
Tableau Server

When upgrading from 2020.3 or 2020.4 to a higher major version, the upgrade could fail due to Ask Data being unable to start up during the rebuild index stage of the upgrade.

Open
1428670
Tableau Server

With the ATR activation method, Server can become unlicensed when the product keys do not all have the same expiration end date and one key has expired.

Open
1443901
1434325
Tableau Server

Prep Flows actions can intermittently fail beginning with Tableau Server version 2022.1.4. Actions include creating a new flow, editing an existing flow, or running a published flow.

Open
1400801
Tableau Server

Error code 305B73A6 can occur when dragging and dropping a dimension and using a BigQuery Virtual Connection.

Open
1420863
Tableau Advanced Management

When uninstalling the Resource Monitoring Tool agent on Windows, the setup process would fail with the error: "One or more issues caused the setup to fail. Please fix the issues and then retry setup." More information is available in this Tableau Knowledge Base article.

Open
886877
Tableau Cloud

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Cloud

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
1368128
Tableau Cloud, Tableau Server

After selecting "open workbook" sometimes all workbooks would not display.

Open
1359250
Tableau Cloud, Tableau Server

The "Publishing" dialogue box name dropdown would sometimes display workbook names.

Open
1398660
Tableau Server

When interacting with a dashboard, the following error could occur intermittently:
"Cannot read properties of undefined (reading 'actual_size')".

Open
1334368
Tableau Server

When removing a project the dialogue to confirm is truncated in Japanese.

Open
1204076
Tableau Server

ASCII code would show instead of Chinese characters in the "shared with me" dialogue.

Open
1436162
Tableau Server

It would sometimes not be possible to acquire a JDBC Connection for the TDS Service.

Open
1420983
Tableau Server

Tableau Server configured in a multi-node configuration may fail to back up successfully on 2021.4.7 and 2022.1.2 if the Data Management Add-On is not being used.

Open
1425902
Tableau Bridge

An incorrect error message would sometimes display when a Tableau Cloud extract refresh failed.

Fixed in:
20221.22.0712.0324
1431732
Tableau Bridge

When connecting to the latest Tableau Cloud, 2022.2, the session ID was not written to the client logs.

Fixed in:
20221.22.0712.0324
1312060
Tableau Desktop, Tableau Server

An incremental refresh with a Snowflake data source could take too long to complete causing the product to hang.

Fixed in:
2022.1.4
2021.4.9
2021.3.14
2021.2.15
2021.1.17
1410315
Tableau Desktop

The "Total" label was incorrectly translated in Japanese.

Fixed in:
2021.4.9
2021.3.14
2021.2.15
1410856
Tableau Desktop, Tableau Server

When Virtual Connection extracts are refreshed, an unknown error with an error code "305B73A6" could occur in Tableau Desktop and an error, "0xA6F76B8C" in the browser.

Fixed in:
2022.1.4
2021.4.9
1406819
Tableau Desktop, Tableau Server

The multiple values in a Custom List filter does not respect the "All Values in Context" setting.

Fixed in:
2022.1.4
1395700
Tableau Server

The creator_id in the public.tasks Workgroups database could show 0 for refresh extracts connecting to the Anaplan data source.

Fixed in:
2022.1.4
2021.4.9
2021.3.14
2021.2.15
2021.1.17
2020.4.20
1342985
Tableau Server

Client-side rendered text could have a different size when comparing Tableau Desktop to Tableau Server.

Fixed in:
2021.1.17
2022.1.4
2021.4.9
2021.3.14
2021.2.15
1351388
Tableau Server

Back-port update when using the LBLM activation method on Tableau Desktop and Tableau Server is installed in a multi-node environment, LBLM activation intermittent activation failure could occur.

Fixed in:
2021.3.13
2021.2.15
1366825
Tableau Server

Site export and import could fail with a foreign key constraint error message.

Fixed in:
2022.1.4
2021.4.9
2021.3.14
2021.2.15
1392542
Tableau Server

Catalog showed duplicate table entries for the same Oracle table if the Service Name case was different.

Fixed in:
2022.1.4
2021.4.9
2021.3.14
1397626
Tableau Server

With client rendering, long texts could often not wrap correctly.

Fixed in:
2022.1.4
2021.4.9
2021.3.14
1411991
Tableau Server

Dashboard displays could be incorrect with characters crushed or overlapped after an upgrade of the product.

Fixed in:
2022.1.4
2021.4.9
2021.3.14
1361710
Tableau Server

Background Tasks for Non Extracts jobs could fail with the error "ProxyClient was unable to find a gRPC channel to the service 'extract_service' as required by class 'com.tableauosftware.comain.extractdata.grpc.IExtractServiceMaintenanceGrpc'" when no Tableau Advanced Management Add-On was enabled.

Fixed in:
2022.1.4
2021.4.9
1397663
Tableau Server

Clicking on the sort button could cause an exception error with client side rendering when the sort indicator didn't fit in the axis header.

Fixed in:
2021.4.9
1401054
Tableau Server

When attempting to filter the Users page, not all results were returned as expected.

Fixed in:
2022.1.4
1413698
Tableau Server

Case insensitive usernames with the "legacy-identity-mode" disabled could cause login failures.

Fixed in:
2022.1.4
1411846
Tableau Server

The backgrounder logs could grow very large in size specific to the performance monitoring in the metrics instrumentation logs.

Fixed in:
2022.1.4
1394744
Tableau Server

Subscription email for a successful Prep Flow run failed to send.

Fixed in:
2022.1.4
1436502
Tableau Server

Users would sometimes not be able to login or be added to Tableau Server with version 2022.1.0 - 2022.1.3 unless legacy identity mode is selected and this behavior impacted a number of authentication types.

Fixed in:
2022.1.4
Tableau Mobile

General bug fixes and improvements.

Fixed in:
2022.718.6397
Tableau Advanced Management

This version of the Content Migration Tool will support Advanced Management licenses for Tableau Cloud. Attempting to use previous versions of the Content Migration Tool with Tableau Cloud will result in the following error, even when licensed with Advanced Management, "Valid license required. Verify that the Advanced Management license is enabled and try again."

Fixed in:
2022.2.1