Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1240400
Tableau Desktop, Tableau Server

When publishing from Desktop 2020.3.6, 2020.3.7, 2020.4.2 or 2020.4.3, the error, "Internal server error. NumberFormatException", could display when an attempt was made to publish a workbook with a data source set to "publish separately".

Open
1249257
Tableau Desktop

When signing into Tableau Online from Tableau Desktop 2021.1 and picking a site, the error would display, "Site needed".

Open
1183688
Tableau Online

Published workbooks with a NOW() calculation would sometimes not display the correct "Site Time Zone for Extracts" setting.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1205224
Tableau Online, Tableau Server

East Asian characters have the wrong orientation for rotated header labels and axis tick labels.

Open
1247357
Tableau Online, Tableau Server

The text wrap does not display correctly including words being truncated and moved to the next line.

Open
1246059
Tableau Online, Tableau Server

In version 2021.1, the background color of some tables changed causing the text to become unreadable.

Open
1238797
Tableau Online

In 2021.1, the ability to add or modify a site logo is no longer available.

Open
1191028
Tableau Prep

With some versions of Tableau Prep Builder, the registration prompt would occur with every launch of Tableau Prep Builder even when Tableau Desktop registration had already been completed.

Open
1195152
Tableau Server

Tableau Server would sometimes not display the licenses on the Manage All Sites > Settings > Licenses page. TSM does show the correct product keys activated and the user seat count on Tableau Server is correct.

Open
1236782
Tableau Server

In the TSM user interface starting with version 2019.1.26, if a change was made to the SMTP password or the External SSL setting, not all pending changes would be discarded.

Open
1206196
Tableau Server

A published workbook with tabs that contains one live SAP HANA connection configured to prompt for a variable or parameter, would incorrectly prompt in a dashboard not requiring the prompt.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1242696
Tableau Desktop, Tableau Server

Slow performance and "deadline exceeded" errors could occur for queries or extracts using the Postgres JDBC connector in Tableau products starting with 2020.4.1.

Open
1168543
Tableau Server

After an upgrade to 2020.3, loading a view containing a published extract could fail to load with the error, "Could not find Hyper hosts to connect to. Unable to connect to the Tableau Data Extract server. Check that the server is running and that you have access privileges to the requested database."

Open
1228427
Tableau Server

An upgrade to 2020.4+ from 2020.3.x with the Server Management Add-On and with the external file store enabled, could fail at the BackupRepositoryOperation step. The solution will be to upgrade from 2020.3.x to 2020.3.8 then upgrade to 2020.4 or higher.

Open
1235165
Tableau Server

With a core-based and role-based license activated together on Tableau Server, an error could display when adjusting the Site Role Limit for Creators or Viewers. The error would display for a Creator user adjustment, "Set a limit larger than the current number of Creator users".

Open
1224237
Tableau Server

When date fields used on a published view have been formatted for the ISO calendar and then a new selection was made on a relative date filter on this published view, the following error would display, "Uncaught TypeError: Cannot read property 'last' of undefined."

Open
1030355
Hyper API

Queries could sometimes return incorrect results after tuples at the end of a table were deleted.

Fixed in:
0.0.12514
1231982
Tableau Prep

When a trial had started, it was not possible to use Login-base License Management (LBLM) to activate.

Fixed in:
2021.1.3
1213499
Tableau Prep

When running a Prep flow through the Prep Command Line Interface (CLI) that included extraneous characters in the credentials JSON file, the flow would fail with a "null" error.

Fixed in:
2021.1.3
1215529
Tableau Prep

In version 2020.4.1, it was not possible to open a flow containing an input step that used a wildcard union and where the original input file was missing.

Fixed in:
2021.1.3
1218903
Tableau Prep

Error, "Connection exception" could occur when running a flow.

Fixed in:
2021.1.3
1230978
Tableau Prep

When the "ACTIVATIONSERVER" was configured during installation, Tableau Prep would not display the URL in the LBLM activation window.

Fixed in:
2021.1.3
1220661
Tableau Prep

When a flow is published to Tableau Online with the same input connections names, the flow output would result in the wrong data.

Fixed in:
2021.1.3
1192738
Tableau Data Management Add-on

With CMT, there was not an option to select or switch sites after entering the password during sign in.

Fixed in:
2021.1
1043519
1176877
Tableau Desktop

Errors that occurred when connecting to SharePoint Lists would not display in the user interface.

Fixed in:
2021.1
1053615
Tableau Desktop

The filled map with zip code polygons would not line up correctly with the background map layer for the state of New Mexico.

Fixed in:
2021.1
1056247
Tableau Desktop, Tableau Server

Exporting or printing a dashboard as a PDF could cause missing data lines on a map.

Fixed in:
2021.1
1221504
Tableau Desktop

An error could display when loading a view stating, "The server could not respond due to a malformed request. In the logs, the error would state, "Tableau cannot evaluate the query that results from this calculation."

Fixed in:
2021.1
2020.4.3
2020.3.7
1171738
Tableau Online, Tableau Server

Error "TableauException: Reference to undefined field" would sometimes display in a published dashboard when there was a menu action with an invalid field in the action name.

Fixed in:
2021.1
1198766
Tableau Online, Tableau Server

The error "Missing password" could occur when refreshing an Odata extract.

Fixed in:
2021.1
1211997
Tableau Prep

When loading a step, a message would sometimes display to report, "No fields to display", before displaying the fields or data grid.

Fixed in:
2021.1.2
1172139
Tableau Prep

With Salesforce data, a field would not load when added to a "rows to columns" pivot.

Fixed in:
2021.1.2
1203726
Tableau Prep

A Flow timeout error could occur when running the Flow from the command line via Crontab. The error would display, "Read timed out executing POST."

Fixed in:
2021.1.2
1215510
Tableau Prep

When a Flow was run from the command line interface that had multiple input files using a wild card union, the Flow could fail using 2020.4

Fixed in:
2021.1.2
1111559
Tableau Server

Multiple crash dump folders could be created per day for VizQL or Backgrounder where all call stacks would contain the method DataValue::SetString(Collation const&, char16_t const*).

Fixed in:
2021.1
1106016
Tableau Server

A VizQL Server process could point to the wrong passive repository after new nodes added to build a three node HA installation.

Fixed in:
2021.1
1134115
Tableau Server

The TSM user interface would resolve any port beginning with 25, such as 2525, to just 25.

Fixed in:
2021.1
1137301
Tableau Server

A Prep Flow could fail on Tableau Server when the input file(s) used for a Union were removed from a shared drive.

Fixed in:
2021.1
1174490
Tableau Server

The TSM UI was adjusted to more correctly represent the feature flag and display "Enable Desktop Licensing Reporting" under Notification and Events.

Fixed in:
2021.1
1192978
Tableau Server

An attempt to connect to a published data source using JDBC with a Tableau Server installed on Linux would give an error with just a timestamp and session ID. The vizqlserver log would display, "Error starting Java Protocol Server, process exited. Exit code: 1. Exit status: 0. Exit code: 5."

Fixed in:
2021.1
1166824
Tableau Server

A dashboard error would sometimes occur, "No pixel dimensions were received."

Fixed in:
2021.1
1017808
Tableau Server Management Add-on

In the Resource Monitoring Tool, filter dialogues could show behind other page elements when expanded.

Fixed in:
2021.1
1186627
Tableau Server Management Add-on

On IE11, some icons in the Resource Monitoring Tool would not render in the expected colors.

Fixed in:
2021.1
1196666
Tableau Server Management Add-on

Some column sorts on 'Content' spaces of the Tableau Resource monitoring Tool were only applied to the current table page, rather than the full scope of data available.

Fixed in:
2021.1
1218856
Tableau Desktop

When a workbook used a percentile in the custom sort of a table calculation, the workbook save would fail. The save would produce the error "Save workbook failed. Error Code: CA8336D0."

Fixed in:
2020.4.3
2020.3.7
2020.2.12
2020.1.15
1216346
Tableau Desktop, Tableau Server

A crosstab to PDF export sometimes had duplicated row dividers.

Fixed in:
2020.4.3
2020.3.7
2020.2.12
2020.1.15
1201222
Tableau Desktop, Tableau Server

Extracted data could show incorrect when using SQL Server table collation Japanese_90_CI_AS.

Fixed in:
2020.4.3
2020.3.7
2020.2.12
1194732
Tableau Desktop

It would sometimes not be possible to create an empty extract using a calculated field with aggregate data. The error would display as follows, "Internal Error - An unexpected error occurred and the operation could not be completed. Error Code: 6EA18A9E. Unable to create extract."

Fixed in:
2020.4.3
2020.3.7
2020.2.12
1166739
Tableau Desktop

Dimensions and Measures could be missing when a workbook was opened that was created with a custom SQL Salesforce data connection.

Fixed in:
2020.4.3
2020.3.7
2020.2.12
1147003
Tableau Desktop

An error could occur when an attempt was made to connect to a .tds file and an Oracle schema was selected. The error would display as follows: "Internal Error - An unexpected error occurred and the operation could not be completed. Error Code: 6EA18A9E."

Fixed in:
2020.4.3
2020.3.7
2020.2.12
1211482
Tableau Desktop

An error would sometimes occur when creating a PostgreSQL extract that reported, "An error occurred while communicating with the PostgreSQL data source 'influencer_v4 (ALL)'. Error Code: 1A7DD10C. ERROR: function min(json) does not exist. Error while executing the query. Unable to create extract."

Fixed in:
2020.4.3
1236102
Tableau Server

In the TSM user interface, when the External SSL configuration setting was disabled or reset and "Pending changes" was selected, the error, "TypeError (2) Cannot read property 'toString' of null" would display.

Fixed in:
2020.4.3
2020.3.7
2020.2.12
2020.1.15
2019.4.18
2019.3.19
2019.2.23
2019.1.27
1190549
Tableau Server

The installer message that requested a reboot of the Windows OS had some translation errors in Japanese and Korean.

Fixed in:
2020.4.3
2020.3.7
2020.2.12
2020.1.15
2019.4.18
2019.3.19
2019.2.23
2019.1.27
1126696
Tableau Server

When a worker node was installed and the bootstrap file location contained a non-English character, the Tableau Server would not start properly and produce an "error code: 10."

Fixed in:
2020.4.3
2020.3.7
2020.2.12
2020.1.15
2019.4.18
1228689
Tableau Server

Data alerts would sometimes not use the same logic as subscriptions with regards to user permissions on a data source with an embedded password.

Fixed in:
2020.4.3
2020.3.7
2020.2.12
2020.1.15
1137834
Tableau Server

After an upgrade to Tableau Server was completed from 2020.1.2 to 2020.2.1 or 2020.2.2, the output of a Prep Flow run on the new version would sometimes be incorrect.

Fixed in:
2020.2.12
1233456
Tableau Server

The TSM command, "TSM security regenerate-internal-tokens" would not work in 2020.3.6.

Fixed in:
2020.3.7
1185041
Tableau Server

A "Missing password" error could occur when a published Sharepoint List extract was refreshed.

Fixed in:
2020.4.3
2020.3.7
1219759
Tableau Server

It would not be possible to change the contact for a file asset and the error would display, "Error: Unable to change the Contact on ASSET."

Fixed in:
2020.4.3
1218234
Tableau Server

When Tableau Server was started or when the configuration was changed, vizportal would fail to start within six minutes and the Tableau Server would remain degraded.

Fixed in:
2020.4.3
1183565
Tableau Mobile

Mobile Content Provisioning - Tableau Mobile users can now have a dedicated start page set with relevant content when the app is launched.

Fixed in:
2021.315.4848
1146567
Intune

App configuration support without an enrollment scenario was added (iOS).

Fixed in:
2021.209.4691