Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
702237 Tableau Desktop

Workbooks opened from some non-SSL enabled Tableau Servers would show up in the Tableau Desktop recently opened workbooks list with the workbook name followed by [http].

Open
704157 Tableau Desktop

In Tableau Desktop, the drop down menu in the sign in dialog for Tableau Server did not retain server names for non-SSL enabled servers.

Open
691086 Tableau Desktop

In some cases, a Tableau Data Engine not writable error would occur when you tried to drop a dimension onto the Tooltip shelf in the Marks card.

Open
706506 Tableau Desktop

In some SSL-enabled environments, signing into Tableau Server from Tableau Desktop on a Mac would fail with an SSL Connect error.

Open
719313 Tableau Desktop

In some cases, editing a set when connected to a cube data source would cause Tableau Desktop to crash.

Open
704783 Tableau Desktop

In Tableau Desktop for Mac, the external protocol (tabprotosrv) process could sometimes consume 100% CPU when you canceled a query.

Open
720227 Tableau Desktop

When connected to Microsoft Analysis Services, deselecting (All) in a multiple values filter fails to exclude all members from the view if the filter is created using a set and both the set and the filter use the same condition formula.

Open
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
721830 Tableau Desktop

Hyper logs would not get created if the file path for your My Tableau Repository folder included non-ASCII characters.

Open
726001 Tableau Desktop

When you applied a dimension filter with a wildcard match, the entire view would be incorrectly filtered out. If you toggled a filter setting and clicked Apply again, the filter would work as expected.

Open
689610 Tableau Server

Reduced the amount of time it took to export a view to PDF after the initial export.

Open
710058 Tableau Server

When searching for an Active Directory group from a secondary domain (i.e. specifying the name in SAMAccountName or UPN format) to import into Tableau Server, if you clicked Stop searching and import now the group would not be found due to the default domain being incorrectly appended to the group name.

Open
679851 Tableau Server

In some views, borders were not fully rendered after upgrading to Tableau Server 10.2 or higher from an older version.

Open
684312 Tableau Server

Initial load of some dashboards would fail to render the layout correctly. A subsequent refresh would correct the issue.

Open
689969 Tableau Server

Ampersand characters in filter values would appear as & when you loaded the view in a mobile browser.

Open
695928 Tableau Server

Dimension members consisting of a single space character could not be selected in a single value dropdown filter.

Open
698050 Tableau Server

Inconsistent results were returned when searching for a site after initial login or in the site menu.

Open
715233 Tableau Server

Searching for tags containing ampersand characters did not return expected results.

Open
675458 Tableau Server

Publishing an extract to Tableau Server using the Java Tableau SDK from a macOS machine would fail with an error: A requested feature, protocol or option was not found built-in in this libcurl due to a build-time decision.

Open
687831 Tableau Server

When loading workbooks connected to stored procedure based published data sources, Data Server processes could sometimes randomly crash.

Open
699837 Tableau Server

Sheet titles containing multiple lines of text were unexpectedly cut off.

Open
722169 Tableau Server

When you ran a tabadmin reset_openid_sub command, an OpenID is not enabled on this server error would occur even when OpenID was enabled.

Open
682045 Tableau Server

In workbooks with tooltips set to show on hover, selecting View Data from the tooltip would result in a blank page.

Open
705867 Tableau Server

Some views would fail to render in Internet Explorer 11 when your display was set to a low DPI setting (i.e. when text and other Windows UI elements are made larger).

Open
714927 Tableau Server

Custom default number formatting for numeric dimensions was lost upon publishing a workbook.

Open
715815 Tableau Server

When viewing content (i.e. workbooks, views, etc.) in a list view, the star icons for favorite items did not correctly remain in sync if you sorted the view.

Open
727115 Tableau Server, Tableau Online

Data Update Time, inserted into a visualization, did not update if the workbook connected to published data source that contained an incrementally refreshed extract or was refreshed using Tableau Bridge. Check http://kb.tableau.com/articles/Issue/data-update-time-not-updating-when-refreshing-published-data-source-on-10-5 for details.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
726455 Tableau Server

The tabcmd publish command with the --replace flag did not correctly clean up old extract files and frequent use could cause your Tableau Server machine to run out of disk space. Restarting Tableau Server would let the extract clean up job run as expected.

Open
677942 Tableau Desktop

Workbooks connected live to an Excel file data source would sometimes fail to display the latest data upon opening the workbook, requiring a manual data source refresh. In those cases, even after you refreshed the data source and saved the workbook, old data would be shown if you closed and re-opened the workbook.

Fixed in 10.2.8, 10.3.6, 10.1.13, 10.4.2
576949 Tableau Desktop

When connected to a cube datasource, filter selections in Multiple Values (Custom List) filters were not shown when printing a dashboard to PDF.

Fixed in 10.2.8, 10.3.6, 10.1.13, 10.4.2
653064 Tableau Desktop

Appending data from a file to an extract created from a file-based data source would fail with an error.

Fixed in 10.2.8
687398 Tableau Desktop

Adding additional files to a data source in a packaged workbook would eventually cause the workbook to fail to open with an error: Error getting archive file info (0)

Fixed in 10.2.8, 10.3.6, 10.4.2
693763 Tableau Desktop

Extracting a table containing large strings would sometimes fail with an Error generating sort key error for certain collations.

Fixed in 10.2.8, 10.3.6, 10.4.2
704817 Tableau Desktop

Use of certain SAML identity providers could result in a blank sign in window when connecting to Tableau Server or Tableau Online.

Fixed in 10.2.8, 10.3.6, 10.4.2
599307 Tableau Desktop, Tableau Server

Workbooks based on published data sources would fail to load when there was a discrepancy in the data source folder structure between the workbook and published data source.

Fixed in 10.3.6, 10.4.2
667000 Tableau Desktop

When you opened a workbook containing sheets with Auto Update Worksheet turned off, changing to another sheet would unexpectedly cause that sheet to load.

Fixed in 10.3.6, 10.4.2
688320 Tableau Desktop

When you selected a custom shape mark and then printed the view to PDF, the mark would not appear selected in the resulting PDF.

Fixed in 10.3.6, 10.4.2
691782 Tableau Desktop, Tableau Server

In views with a reference line, selecting marks or legend items would update the reference line value dynamically. If you printed the view with a selection, or exported it to a PDF/image, the resulting image or PDF would not display the correct reference line value based on the selection.

Fixed in 10.3.6, 10.4.2
707684 Tableau Desktop, Tableau Server

In some cases, the dimensions of layout containers changed size after upgrading to Tableau 10.0 or higher from a prior version, causing objects in the container to disappear.

Fixed in 10.3.6, 10.4.2
707736 Tableau Desktop

Creating a local copy of a calculated field from a published data source would name the copy as Calculation_XXXXXXXXXXX if the calculated field contained user functions.

Fixed in 10.3.6, 10.4.2
709447 Tableau Desktop, Tableau Server

Workbooks connected to multiple stored procedures that accepted parameters could become unresponsive.

Fixed in 10.3.6, 10.4.2
699878 Tableau Desktop

Desktop and Reader 10.4 display incorrectly when Windows High DPI scaling is set to 150%.

Fixed in 10.4.2
706724 Tableau Desktop

If one of your tables involved in a join contained a field with a user-defined, or otherwise unknown, type, attempting to create a join calculation would result in an internal error.

Fixed in 10.4.2
643719 Tableau Desktop

The Compute compounded rate checkbox in the Percent difference from table calculation was incorrectly made available for certain Relative to settings.

Fixed in 10.5
647599 Tableau Desktop

If you tried to use multiple sets with conditions that referenced each other (i.e. circular reference), Tableau Desktop would crash.

Fixed in 10.5
652572 Tableau Desktop

Custom shapes using the path mark type would, in some cases, be distorted due to floating point number precision issues.

Fixed in 10.5
660091 Tableau Desktop

The Parent options when editing a calculated member would sometimes be incorrectly disabled.

Fixed in 10.5
662897 Tableau Desktop

Certain .tms files, when copied to the repository Mapsources folder, would not appear in the Background Maps dialog menu.

Fixed in 10.5
667093 Tableau Desktop

The Page Setup dialog would appear in the upper left hand corner of your screen and it was not possible to move it.

Fixed in 10.5
667919 Tableau Desktop

If you used an extracted data source, calculations that referenced sets would sometimes not return updated values after the referenced sets were modified.

Fixed in 10.5
707205 Tableau Server

After updating to the Microsoft Edge 16 browser an InvalidCharacterError error would occur when loading views.

Fixed in 10.2.8, 10.3.6, 10.1.13, 10.4.2
684042 Tableau Server

Custom views created from a workbook based on a Microsoft Analysis Services data source failed to retain filter selections.

Fixed in 10.2.8, 10.3.6, 10.1.13, 10.4.2
703885 Tableau Server

Extract refreshes would fail with a misleading Tableau Data Engine error: The operation completed successfully. - Semaphore::Acquire. This was essentially a timeout error.

Fixed in 10.2.8, 10.3.6, 10.1.13, 10.4.2
696298 Tableau Server

Certain workbooks would cause VizQL Server processes to crash and fail to load with an internal error.

Fixed in 10.2.8, 10.3.6, 10.4.2
701263 Tableau Server

In some views, changing a filter and then selecting a mark would result in an error: tuple id cannot be resolved

Fixed in 10.3.6, 10.4.2
706291 Tableau Server

Exporting a site could fail with an error: TransactionException: commit failed.

Fixed in 10.3.6, 10.4.2
708686 Tableau Server

In Multiple Values (Dropdown) filters, a single value was displayed instead of (Multiple values) when there were multiple values selected.

Fixed in 10.3.6, 10.4.2
697302 Tableau Server

In some cases, running a URL action on a blank value would result in an error: Uncaught SyntaxError: Failed to execute 'open' on 'Window': Unable to open a window with invalid URL 'http:'

Fixed in 10.4.2
702676 Tableau Server

In some workbooks, changing a filter selection would result in an error: Uncaught TypeError: Cannot read property 'length' of undefined.

Fixed in 10.4.2
625205 Tableau Server

Tabcmd did not return the correct error code when a command failed due to an invalid workbook or view name containing extraneous spaces.

Fixed in 10.5
648776 Tableau Server

In some single-site environments, it was not possible to enable guest user access.

Fixed in 10.5
658662 Tableau Server

Scroll position in a dashboard pane would reset if interaction with the dashboard caused the sheet in the pane to resize.

Fixed in 10.5
670621 Tableau Server

It was not possible to drill up on a discrete truncated date hierarchy using header icons in Tableau Server.

Fixed in 10.5
682823 Tableau Server

When web authoring a new workbook using a published data source, fields would not appear when you added a secondary data source to the workbook.

Fixed in 10.5
714494 Tableau Server

Corrected an issue that prevented links in subscription emails from opening in the Tableau Mobile app.

Fixed in 10.5
726609 Tableau Online

An "unable to read from" error would occur when loading a view connected to a published data source, that was created using a direct connection to a .tde file, and frequently republished.

Fixed in 10.5