Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
669546 Tableau Desktop, Tableau Server, Tableau Online

When using the NOW() function with a live connection to Snowflake, Tableau followed the data source location time instead of the time configured on the data source server.

Open
677891 Tableau Desktop

When trying to create an extract of Sybase ASE using a MAX() or Top N extract filter, the extract would fail.

Open
774269 Tableau Desktop

Sometimes, nested level of detail calculations in a workbook produced an "Error occurred communicating with the data source. No such column [Calculation_]." error message.

Open
755242 Tableau Desktop

Updated German county data.

Open
765746 Tableau Desktop

Updated German postcode data.

Open
767130 Tableau Desktop

Updated Australian postcode data.

Open
768148 Tableau Desktop

After you refreshed an extract, saving the workbook would silently fail to retain the extract location if the extract was also open in another instance of Tableau Desktop, resulting in an "Extract not found" error upon reopening the workbook. There is now a warning for the failure and you are prompted to specify an alternate location to save the new extract data.

Open
772679 Tableau Desktop

Many Thai vowel characters were not rendered correctly in Tableau Desktop.

Open
778454 Tableau Desktop

Updated Turkish postcode data.

Open
788832 Tableau Desktop

Updated province data for the Democratic Republic of the Congo.

Open
779862 Tableau Desktop

Using a calculated field containing a spatial geometry field and an failed conditional statement could result in an error: "unable to deduce expression type, use 'NULL::' to specify the type"

Open
780849 Tableau Desktop

When you added description text to a story point, and then deselected the text object, you could not format the description again.

Open
791066 Tableau Desktop

When doing a wildcard search on a pivoted field based on a .csv data source, a "collation mismatch" error sometimes occurred.

Open
794432 Tableau Desktop

When you connected to an Odata feed from a non-default namespace, an "Odata: Cannot find corresponding ComplexType" error occurred.

Open
832208 Tableau Desktop

When using Tableau Desktop with Microsoft Office IME 2010 Japanese, re-entering Japanese words do not convert them properly in the field name search. It looks like incremental auto-search is interrupting the IME character conversion and resulting in unintended characters appearing in search string.

Open
798460 Tableau Desktop

int64 field in OData sometimes rounded incorrectly.

Open
817645 Tableau Desktop

When using a cluster in a workbook, extract refreshes sometimes failed with the error "Unable to complete action Internal Error - An unexpected error occurred and the operation could not be completed."

Open
817682 Tableau Desktop

When you changed a "Multiple Values (dropdown)" filter to select no values, then a single value, an "Unable to Complete Action: Table Arrays Must be of the Same Size" error occurred.

Open
817920 Tableau Desktop

Creating an extract in a remote shared folder using Tableau Desktop 2018.2 on a Mac failed with an "fcntl(): Operation not supported" error.

Open
821264 Tableau Desktop, Tableau Online

Selecting Total Using > Server with an ASO cube resulted in a “value 'Server' not in enumeration” error.

Open
820533 Tableau Desktop, Tableau Server, Tableau Online

When you used a filter on a data source with a non-January fiscal year start, sometimes an "Unable to complete action Internal Error - An unexpected error occurred and the operation could not be completed" error occurred.

Open
800932 Tableau Desktop, Tableau Prep, Tableau Server, Tableau Online, Tableau Public

When running certain kinds of queries against data stored in Google BigQuery, you can connect to tables and run queries that return small amounts of data, but if you try to return a larger amount of data or create an extract you will encounter this message, "An error occurred while communicating with the Google BigQuery data source (table name)".

Open
823985 Tableau Prep

When port number is not specified in the tfl flow file, command line refresh is not able to match the connection. Error will read: “could not find match for [server name]”

Open
802750 Tableau Prep

Sometimes, Tableau Prep output preview data was different from the actual output data.

Open
804393 Tableau Prep

Using a "keep only" filter resulted in fewer rows in the output than seen in the preview pane.

Open
821312 Tableau Server

When running a backup, the following error sometimes occurred, "Did not parse exactly one backup result, got 0."

Open
766589 Tableau Server

In Tableau Server on Linux environments, Microsoft Azure SQL based published data sources failed to connect to the database when you published them with prompt user authentication.

Open
767760 Tableau Server

Workbook size was inconsistently reported between the Stats for Space Usage administrator view and the Workbooks content view.

Open
769845 Tableau Server, Tableau Online

When you called the REST API method "Query Datasources", the field "createdAt" showed the same value as "updatedAt".

Open
791195 Tableau Server, Tableau Online

When using Rest API 3.0 code to access user information, only old Site Role names were returned.

Open
820393 Tableau Server

In some multi-node Tableau Server clusters, it was not possible to generate log snapshots via the UI.

Open
795031 Tableau Server, Tableau Online

When publishing a workbook connecting to multiple Google Sheets, the Google Sheets’ authentication screen repeats itself multiple times before the workbook publishes and appearing as if each Google Sheet needs to authenticate individually.

Open
820435 Tableau Server

Upgrading Tableau Server to version 2018.2.1 fails at 10-14%, if service.backup.pgonly is set to "true".

Open
820229 Tableau Server

When trying to change the Run As Service Account name in TSMUI with a netbios name that contains a period, an error occurs: "The username must be specified as 'domain\user' with the domain being in the short (NetBIOS) format."

Open
784434 Tableau Online

Date filters with "only relevant values" selected did not respond when viewing in Safari on iOS.

Open
767827 Tableau Online

Upon opening views on Tableau Online, users might intermittently encounter an Unknown Server Error stating “TableauException: Cannot find a total needed to compute a percentage. The database may have changed or a calculation cannot be completed. Try refreshing your connection or editing the calculation.”

Open
815009 Tableau Online

An "Uncaught Invariant Violation: Minified React error #40" error occurred intermittently while loading certain workbooks in Tableau Online.

Open
826312 Tableau Desktop

In Tableau Desktop maps, two states in Malaysia (Sepang & Patrajaya) show incorrect boundaries.

Fixed in 10.1.20, 2018.2.3, 10.0.21, 10.2.16, 10.3.16, 10.4.12, 10.5.8, 2018.1.6
775400 Tableau Desktop

When appending data to a .hyper extract that uses a SAS data source, the errors "Cannot find file, Replace with another?" and "Unable to append" occurred.

Fixed in 2018.2.2, 10.4.11, 10.5.8, 2018.1.5
718032 Tableau Desktop

Japanese words did not convert properly when entered in the field name search box using Microsoft IME.

Fixed in 10.4.12
795366 Tableau Desktop

When connected to OData, the values for fields with the same name were not differentiated.

Fixed in 2018.2.2, 10.5.8, 2018.1.5
824538 Tableau Desktop

After creating a SAP BW extract in Tableau Desktop 10.5.4 and earlier versions, and then refreshing this extract in 10.5.5 or later versions, the date fields in the extract break: all dates are either showing as NULL, "30/12/1899" or similar. The date fields in SAP BW are of type "DATS".

Fixed in 2018.2.3, 10.5.9, 2018.1.6
808513 Tableau Desktop

In workbooks connected to a Sharepoint List, calculated fields would be removed from the data source after you edited the data source and had to re-authenticate the data connection.

Fixed in 2018.2.2, 2018.1.5
806081 Tableau Desktop

Calculated fields would appear to be invalid when you edited an OData data source.

Fixed in 2018.2.2, 2018.1.5
796585 Tableau Desktop

In some cases, decimal data would not be properly aggregated and result in unexpected or missing marks.

Fixed in 2018.2.2, 2018.1.5
810105 Tableau Desktop

When you clicked "Describe" on a calculated field, sometimes an "A query error occurred. No description available" error occurred.

Fixed in 2018.2.3, 2018.1.6
816537 Tableau Desktop

When using a high resolution image as a background image in Tableau Desktop on a MacBook Pro with a Retina Display, the text on background image was distorted.

Fixed in 2018.2.3, 2018.1.6
751916 Tableau Desktop

In some cases, when connecting to Tableau Server via mutual SSL, Tableau Desktop displayed an "error 6 SSL handshake failed" error message.

Fixed in 2018.2.2
774517, 796750 Tableau Desktop

Using Tableau Desktop 2018.1 or 2018.2, a debug.log file appeared when you installed or double clicked a workbook.

Fixed in 2018.2.2, 2018.1.4
809581 Tableau Desktop

When you set a fiscal year start for a date field used in blending, an "Invalid datetime value" error occurred.

Fixed in 2018.2.2
816539 Tableau Desktop, Tableau Online

In some cases, it was not possible to clear the text from a string parameter.

Fixed in 2018.2.2
815955 Tableau Desktop, Tableau Server, Tableau Online

You could not group fields by data source table in the data pane when connected to a published data source containing an extract and a data source filter.

Fixed in 2018.2.2, 2018.2.2
782424 Tableau Desktop

In some environments, the Edit Axis dialog would appear blank or as a black box.

Fixed in 2018.2.2
767195, 796405 Tableau Desktop

Malformed SQL queries and resulting errors could sometimes occur when using a date parameter to modify a view.

Fixed in 2018.2.2
825638 Tableau Desktop

"tableau.exe -register" command fails when the previous GUI registration was configured with a Country different than US in the Country Section. 

Fixed in 2018.2.3
810629 Tableau Desktop

When trying to connect to Hortonworks Hadoop Hive, sometimes an "[Hortonworks][Hardy] (34) Error from server: SSL_connect: certificate verify failed" error occurred.

Fixed in 2018.2.3
813185 Tableau Prep

When you opened a flow in Prep 2018.2.2 containing a null or wildcard filter created in 2018.2.1, a "This flow was created with a newer version of Tableau" error occurred.

Fixed in 2018.2.3
794498 Tableau Prep

When connecting to a file with a carriage return in some field names, an "Unable to run input note: Async operation failed" error message occurred.

Fixed in 2018.2.3
806612 Tableau Prep

When connecting to Presto with LDAP from Tableau Prep, the sign in button was grayed out if you did not include a password.

Fixed in 2018.2.3
815453 Tableau Prep

In Tableau Prep 2018.2.1 and 2018.2.2, it was not possible to remove a double quote " using "Edit Value".

Fixed in 2018.2.3
817713 Tableau Prep

After changing the data source for an input step, saving a .tflx, then opening a .tflx in Tableau Prep 2018.2.3, sometimes fields were missing starting from the first Clean step in the flow and errors appeared throughout the flow.

Fixed in 2018.3.1
812650 Tableau Prep

In flows with multiple joins and self joins, sometimes there was no data shown in the Profile pane, and an "IllegalStateException" error occurred when clicking a step.

Fixed in 2018.3.1
806128 Tableau Prep

When you tried to publish a flow to an SSL-enabled Tableau Server, a blank start up page displayed and the flow failed to publish.

Fixed in 2018.3.1
825573 Tableau Prep

Flow file fails to run in Tableau using "tableau-prep-cli.bat" command, when a .hyper file is used as data source and Tableau Server is destination for the published output.

Fixed in 2018.3.1
804008 Tableau Prep

Sometimes, Tableau Prep quit unexpectedly while joining tables.

Fixed in 2018.3.1
825086 Tableau Prep

Flow file connects to an Oracle database, creates local extract for output, and executes successfully in Tableau prep, but it fails to run in command.

Fixed in 2018.3.1
825084 Tableau Prep

After performing different pivot steps on the same dataset as well as multiple joins, the "group and replace" function is not working on a subset of the field values within the same column. Red dots next to those field values indicate that those values are not contained in the dataset, when in fact they are. 

Fixed in 2018.3.1
813773 Tableau Prep

Sometimes, Tableau Prep stopped responding while adding a step.

Fixed in 2018.3.1
815619 Tableau Prep

When using custom SQL in Tableau Prep, having any text between a less than sign resulted in the error "Error in input "Custom SQL". Can't connect to datasource . An error occurred while communicating with the data source. Custom SQL relation refers to a non-existent parameter..."

Fixed in 2018.3.1
818092 Tableau Prep

When you used a regular expression containing a backslash (\) in a calculation in Tableau Prep 2018.2.3, the calculation returned incorrect results.

Fixed in 2018.3.1
798973 Tableau Server

When viewing a dashboard in IE 11 which used Javascript embed code, check boxes and radio buttons intermittently failed to display.

Fixed in 2018.2.3, 10.3.16, 10.4.12, 10.5.9, 2018.1.6
742848 Tableau Server

When you tried to Save As when web authoring a workbook that used Google BigQuery with embedded credentials, a "This workbook contains a Google Big Query data source which requires embedded credentials. To save as another workbook, select "Embed password for data source"." error occurred.

Fixed in 2018.2.2, 10.4.11, 10.5.8, 2018.1.5
764203 Tableau Server

Subscribe button was sometimes missing from workbooks with embedded Google BigQuery connections.

Fixed in 2018.2.2, 10.4.11, 10.5.8, 2018.1.5
803273 Tableau Server

The Tableau Server Licenses page could sometimes show one additional unlicensed user than expected.

Fixed in 10.4.11, 10.5.8
742859 Tableau Server

Clicking the vertical browser scrollbar sometimes cleared filter action selections on a dashboard.

Fixed in 2018.2.3, 10.4.12, 2018.1.6
815468 Tableau Server

An internal error could occur when loading some views.

Fixed in 10.5.8
809523 Tableau Server

When web editing an embedded view using trusted ticket authentication, the Save As dialog would not appear when you attempted to save your work.

Fixed in 10.5.8
802651 Tableau Server

Scheduled extract refreshes would fail for workbooks containing an extract of a published extract data source and a Viz in Tooltip in one of its views.

Fixed in 2018.2.2, 10.5.8, 2018.1.5
796812 Tableau Server

In some cases, Tableau Server memory usage could steadily grow and result in poor performance when loading views. A server restart was usually required to restore expected performance.

Fixed in 2018.2.2, 10.5.8, 2018.1.5
792662 Tableau Server

In some cases, background images would intermittently disappear when reloading a dashboard.

Fixed in 2018.2.2, 10.5.8, 2018.1.5
785271 Tableau Server

When you edited a published Salesforce data source in Tableau Server, to update the password, the change would not be correctly saved even though the operation appeared to complete successfully. As a result, any scheduled extract refreshes for the data source would fail with an error: "INVALID_LOGIN: Invalid username, password, security token; or user locked out."

Fixed in 2018.2.2, 10.5.8, 2018.1.5
779090 Tableau Server

In Tableau Server environments installed on German localized Windows operating systems, the data update time inserted in text objects always showed the current time instead of when the data source extract was last refreshed.

Fixed in 2018.2.2, 10.5.8, 2018.1.5
785912 Tableau Server

When attempting to open or web-edit a workbook connected to TabPy on Tableau Server, an "An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator" error sometimes occurred.

Fixed in 2018.2.2, 2018.1.5
806157 Tableau Server, Tableau Online

When running manual or scheduled Snowflake extract refreshes on Tableau Online and Tableau Server 2018.2, the refresh task fails with "Missing Password" error.

Fixed in 2018.2.2, 2018.1.5
795642 Tableau Server

When using a monitoring software on the computer running Tableau Server, sometimes users were unable to login, services were down, and vizportal process threads increased rapidly due to the monitoring software continuously sending requests to systeminfo.xml.

Fixed in 2018.2.2, 2018.1.5
782315 Tableau Server

In published views with continuous date filters, sometimes a thousands separator comma was inserted in the year (For example, 1995 became 1,995).

Fixed in 2018.2.2, 2018.1.5
753502 Tableau Server

Sometimes, performance degraded while exporting a full PDF using tabcmd.

Fixed in 2018.2.2, 2018.1.5
813167 Tableau Server

A "Cannot read property 'x' of undefined" error would occur when loading some map views with a large number of marks.

Fixed in 2018.2.2, 2018.1.5
792748 Tableau Server

Configuring Tableau Server to allow data repository access would fail if the server was still running.

Fixed in 2018.2.2, 2018.1.5
788866 Tableau Server

An unexpected error could sometimes occur, due to VizQL Server processes crashing, when loading some workbooks.

Fixed in 2018.2.2, 2018.1.5
787652 Tableau Server

Tableau Bold and Tableau Semibold fonts did not render correctly in published views.

Fixed in 2018.2.2, 2018.1.5
780840 Tableau Server

Data source passwords were not remembered even after you checked the Remember Password box when prompted for data source credentials.

Fixed in 2018.2.2, 2018.1.5
807853 Tableau Server, Tableau Online

When viewing the Site Status "Background Tasks for Extracts" administrative view in Tableau Online and Tableau Server, red "Error" marks are not shown for failed refreshes when client language is set to a non-English language.

Fixed in 2018.2.2, 2018.1.6
802009 Tableau Server

After adjusting zoom levels, some column and header borders were missing.

Fixed in 2018.2.3, 2018.1.6
769924 Tableau Server

If the time zone on the host system is set to a time zone that is not identified as a named java time zone (Examples: -11:00, -12:00, -3 with 'adjust daylight savings automatically' disabled), TSM fails to initialize at step 13. These uncommonly used time zones in the Pacific makes java default to a generic value for the key Cfg.config.logging.time.zone_id.

Fixed in 2018.2.2
810150 Tableau Server, Tableau Online

In Tableau Server 2018.2, a DataServiceFailure error would occur when using published extracts if the operating system locale did not match one of the languages in which Tableau's UI is available.

Fixed in 2018.2.2
807662 Tableau Server

Tableau Server 2018.2 install fails, when using a domain account starting with the letter U for the Run As Service account.

Fixed in 2018.2.2
800209 Tableau Server

Interactor or Explorer site role using seat-based license key unable to connect to published data source via Web edit after upgrade to 2018.1.

Fixed in 2018.2.2
824049 Tableau Server

Performing a TSM backup could fail if a TSM controller node did not also have a File Store process configured on the same node.

Fixed in 2018.2.2
817652 Tableau Server

When embedding views using the Javascript API, container div element dimensions in HTML embed code were not respected.

Fixed in 2018.2.2
813206 Tableau Server

Changing your Tableau Server name to a name containing a Unicode character, using the 'tsm customize --server-name' command, would fail with an error and leave Tableau Server in an unrecoverable degraded state.

Fixed in 2018.2.2
807880 Tableau Server

Installation of Tableau Server would fail if the specified Run As service account name contained a "\u" character sequence (e.g. DOMAIN\uxxxx).

Fixed in 2018.2.2
795583 Tableau Server

TSM Controller processes consumed CPU cycles even when Tableau Server was stopped. On lower-spec systems, this could result in continuous high CPU activity.

Fixed in 2018.2.2
810704 Tableau Server

After upgrading to Tableau Server 2018.2, the application would sometimes hang after entering a username/password for non-default run as user. Additionnaly, this issue sometimes occurred after entering the wrong username or password.

Fixed in 2018.2.3
817922 Tableau Server

The Run As Service account cannot be set to use an account from an Active Directory domain that is different from the server’s AD domain.

Fixed in 2018.2.3
827784 Tableau Server

When running tsm upgrade script with a path containing parenthesis, the install fails with "\Tableau\Tableau was unexpected at this time." during upgrade from 2018.1 to 2018.2.1.

Fixed in 2018.2.3
824620 Tableau Server

2018.2 TSM Maintenance Backup stops with this error "61% Uninstalling backup services. An error occurred on the server generating the backup."

Fixed in 2018.2.3
814656 Tableau Server

When you added a node to a cluster using an incorrect Run As User password in Tableau Server 2018.2, the Run As User account became locked due to multiple incorrect password attempts.

Fixed in 2018.2.3
817812 Tableau Bridge

Tableau Bridge 2018.2 is not refreshing extracts or maintaining "On" Service mode when logged off.

Fixed in 2018.2.0.18.0911.1149
819507 Tableau Bridge

Upgrade from 2018.2.0 RTO build to 2018-2-0-18-0821-0818 fails with "Error 0x80070666: Cannot install a product when a newer version is installed."

Fixed in 2018.2.0.18.0911.1149
818109 Tableau Bridge

"PQstatus: 1, select() failed: unrecognized socket error: 0x000000E9/233" and "There was problem and the data engine could not start properly.
Unable to create extract" error messages sometimes occurred when refreshing extracts in Tableau Bridge when the OS language was not one of the languages Tableau is available in.

Fixed in 2018.2.0.18.0918.0707
814852 Tableau Bridge

When adding a data source with "不" in the title, an "Unable to finish reading data source" message occurred.

Fixed in 2018.2.0.18.0918.0707
740035 Support, Education, Consulting

This is a test release note with no real significance please pay no attention to this text.

Fixed in 2018.2