Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1288203
Tableau Desktop, Tableau Prep, Tableau Server

Presto and Athena drivers would not present an error when signing in with invalid credentials.

Open
1270672
Tableau Desktop

When launching Tableau Desktop 2020.4 or newer, some users would be prompted for proxy authentication at every launch.

Open
1260421
Tableau Desktop, Tableau Server

When users login to Tableau Desktop or Tableau Server using Kerberos and automatic login, the user is required to click "Sign in using Windows credentials" twice.

Open
1345112
Tableau Desktop

Tableau Desktop would unexpectedly quit while verifying licensing on MAC OS Monterey.

Open
1366751
Tableau Desktop

After upgrading to Tableau Desktop 2021.4, it would be possible to receive an error when publishing or logging into Tableau Server,
"Error Code: 84223ADA
Unable to connect to Tableau Server.
SSLHandshakeException
PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target."

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1210415
Tableau Online

An intermittent error could occur refreshing an Amazon Redshift extract with the notification email stating, "Tableau Protocol Server process might be terminated, possibly due to system resource constrains or another external source."

Open
1304066
Tableau Online, Tableau Server

Data Source details page will not load for users who have access to the data source but not to the project containing the data source.

Open
1301737
Tableau Online

It was not possible to reset verification methods in Tableau Online from the users TableauID profile (on Tableau.com).

Open
1284608
Tableau Online, Tableau Server

A custom view would sometimes not reflect the dynamic parameter in a subscription email.

Open
1315042
Tableau Online

After publishing a workbook the dates along the axis line would sometimes change and become inaccurate

Open
1342821
Tableau Online

Subscriptions would intermittently fail with the error "workbook/ already exists; Unable to generate the view"

Open
1278199
Tableau Online

When running certain flows in Tableau Online the error "System error: AqlProcessor evaluation failed: Operation cancelled. DataServiceFailure" would occur.

Open
1279290
Tableau Online

Databricks data source extract refresh would time out in Tableau Online as it is working in Tableau Desktop.

Open
1357543
Tableau Online

When refreshing or connecting to Amazon Redshift in Tableau Online it would sometimes result in an error stating, "[SQLState XX000] extraneous
data in \"T\" message\"

Open
1365060
Tableau Online

When a user was added to a Tableau Online site using "Tableau with MFA" authentication, they would not receive the expected invitation email used to sign up for a Tableau.com account.

Open
1358578
Tableau Online

Visualizations within tooltips would sometimes not properly pass filters.

Open
1363153
Tableau Online, Tableau Server

End users with the correct permissions would sometimes be unable to see workbook views after the permissions were applied.

Open
1365026
Tableau Online

When navigating to the published data source that was connected to Databricks, the "edit Data Source" button would be grayed out.

Open
1378142
Tableau Prep

When publishing a flow to Tableau Server using either Prep Web Authoring or Builder, if the flow had more than 1 write-to-database output steps that output to the same database using the same connection, the publish would fail with "Unknown Server Error".

Open
1363878
Tableau Prep

The following error could occur when there are too many condition settings in a CASE/WHEN clause, "System error: Comparison method violates its general contract!".

Open
1122989
Tableau Server

An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure."

Open
1267619
Tableau Server

Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1227119
Tableau Server

When upgrading to version 2020.4 or newer, and the Server install has continually upgraded from 2018.1 or older while maintaining settings, it may not be possible to complete the upgrade. The upgrade failure message is “An error occurred during installation. Error occurred during encryption/decryption. Upgrade is unable to continue." Please see https://kb.tableau.com/articles/issue/error-an-error-occurred-during-installation-error-occurred-during-encryption-decryption-when-upgrading-tableau-server for solution steps.

Open
1058802
Tableau Server

The 'embed=y' parameter is not included by default in the URL generated by the "share" button in Tableau Server.

Open
1341339
Tableau Server

When saving Tableau Server settings after enabling workbook performance metrics, the end user might receive the error "Some or all of the settings failed to save. Try again".

Open
1353663
Tableau Server

When uploading a flow with a parameterized file input with a direct connection, it would sometimes cause the parameterized input to be changed to static and use the current value at publish time.

Open
1360347
Tableau Server

Linux Active Directory installations with multiple domains using a simple bind would fail to sync users from secondary domains.

Open
1345624
Tableau Server

The "download" option would sometimes be missing from the "Actions by All users" admin view.

Open
1366792
Tableau Server

When accessing the background tasks for non-extracts admin view, the user would sometimes see a repeating failing job for simple object storage reconcile job.

Open
1375761
Tableau Server

Taking a backup while using the --multithreaded flag would cause a file handle leak on Windows resulting in high cpu usage for the WMI process.

Open
1359018
Tableau Server

A blank page would show when trying to show/change frequency of "Active Directory Synchronization" on the Server settings page.

Open
1346608
Tableau Server

When moving contents with "Personal spaces feature" is disabled, an error reading, "No Personal Space found for the target user" would sometimes occur.

Open
1377118
Tableau Server

On-Prem Data Management customers using Traditional FNO licensing would not have Virtual Connections in its Catalog lineage

Open
1351304
Tableau Server Management Add-on

Resource Monitoring Tool would sometimes be missing activity data when monitoring Tableau Server configured with the Tableau Independent Gateway

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1285277
Tableau Mobile

Subtle navigation improvements that ensure the Tableau Mobile app looks and feels current.

Fixed in:
2022.315.6044
1365932
Tableau Bridge

Bridge client would sometimes fail when retrieving a data source file from Tableau Online.

Fixed in:
20214.22.0213.1102
1324016
Tableau Bridge

During a Refresh job, an expired token would sometimes be used.

Fixed in:
20214.22.0213.1102
1368867
Tableau Bridge

Bridge client would sometimes find errors in data source files from Tableau Online.

Fixed in:
20214.22.0213.1102
1364641
Tableau Desktop

When connecting to a database (with JDBC) or with OAuth authentication the connection would sometimes time out. The error message may include Error Code DACBE23F

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1363896
Tableau Desktop

The "exclude" option within a Tooltip would sometimes not work.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1310016
Tableau Desktop

Queries would fail to run if they contained the "TO_LOCALDATE" function.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1324933
Tableau Desktop, Tableau Server

The end user would sometimes be unable to click the x-axis drill down icon once a viz was published to Tableau Server

Fixed in:
2021.1.12
1356013
Tableau Desktop, Tableau Server

Combined headers would sometimes be missing a white space separator if the UI language was not English.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
1352923
Tableau Desktop

When connecting to Exasol with a live connection the end user would sometimes be unable to use the "Quarter" function.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
1365139
Tableau Desktop

When replacing a published data source with a local copy, it would sometimes result in a an error.

Fixed in:
2021.4.4
1300494
Tableau Server

After upgrading to a new version of Tableau Server it would sometimes result in Redis processes failing to start and showing the following error: "Could not create server TCP listening socket *:: listen: Unknown error". Please see this Knowledge Base article for more details.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1340284
Tableau Server

Snowflake OAuth credentials would sometimes not save properly in Tableau Online after being embedded.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1361836
Tableau Server

The "filter" action in admin view would sometimes not work when the user language was in Japanese or Deutsch.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1343428
Tableau Server

The subscribe button would sometimes not be available on a workbook that contained an embedded Google BigQuery ODBC live connection.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1285774
Tableau Server

Deleting a user from Tableau Server would sometimes result in an error reading, "'Key (modified_by_user_id)=(90549) is not present in table "users"'.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
Tableau Server

Updated Log4j files to version 2.17.1
Update: Tableau has identified that this release still contains some Newrelic files running Log4j version 2.17.0.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
2020.4.15
1321039
Tableau Server

With the ATR activation method, the activation service could result in excessive logging at the "info" level.

Fixed in:
2022.1
2021.4.4
2021.3.8
2021.2.9
2021.1.12
Tableau Server

When attempting to build a container image using the latest versions of the container setup tool (2021.2.0, 2021.3.0 and 2021.4.0) with input of any Tableau Server install package RPM released in calendar year 2022, it would fail with an unsupported version error.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
1362197
Tableau Server

Login and navigating in the Tableau Server UI would sometimes be slow when using the Server ATR activation method starting with 2021.1.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
1365738
Tableau Server

Changing the time filter in a dashboard would sometimes result in the following error, "Uncaught TypeError: Cannot read properties of null (reading 'sliderHandle')"

Fixed in:
2021.3.8
2021.2.9
2021.1.12
1334545
Tableau Server

When utilizing a 3 node high availability environment, if the initial node was stopped Tableau Server would become unlicensed and the user would be unable to login.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
2021.1.12
1332501
Tableau Server

When viewing a viz in a browser the vertical alignment would sometimes vary depending on the which browser was used.

Fixed in:
2021.1.12
1367409
Tableau Server

When attempting to login to Tableau Server on Internet Explorer 11, it would sometimes result in a blank screen.

Fixed in:
2021.2.9
1326798
Tableau Server

Tabcrashreporter would sometimes crash due to unhandled exceptions in network threading.

Fixed in:
2021.4.4
2021.3.8
2021.2.9
1356061
Tableau Server

Tableau Server would sometimes not be able to connect to Oracle through tnsnames.ora

Fixed in:
2021.4.4
2021.3.8
1347216
Tableau Server

Site import would fail consistently when the exported site contained a large amount of content.

Fixed in:
2021.4.4
2021.3.8
1341263
Tableau Server

When using a tabcmd export or get command while refresh = yes, the data and image downloaded would sometimes not be up to date.

Fixed in:
2021.4.4
2021.3.8
1334358
Tableau Server

When deleting a project, the text to confirm the deletion was displayed in a longer format in Japanese

Fixed in:
2021.3.8
1344495
1363522
Tableau Server

If the end changed versions from Tableau Server 2021.4 to Tableau server 2022.1 and then downgraded again, any Virtual Connections that was created or existed in 2022.1 would no longer work due to permission issues.

Fixed in:
2022.1
2021.4.4
1364369
Tableau Server

When navigating Tableau Server, all content would appear missing after authenticating with trusted tickets with wgserver.unrestricted_ticket:true in 2021.4+

Fixed in:
2021.4.4
1355530
Tableau Server

When opening data a source in a browser it would sometimes result in a blank screen.

Fixed in:
2021.4.4