Support

Known Issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release Notes.

Find the current status of Tableau Online on the Tableau Trust site, this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
648994 Tableau Desktop

Aggregated boolean calculations would return False for totals even when only True records existed and the aggregate form was also True.

Open
649592 Tableau Desktop

When you extracted a data source with string fields containing nulls, and converted to an integer, the nulls would be changed to zeros.

Open
593217 Tableau Desktop

Performing a union of Excel sheets could sometimes result in incorrect measure values.

Open
644867 Tableau Desktop, Tableau Server

A typically benign error, Failed to load proxy credentials: 'The parameter is incorrect.' showed up excessively in log files, making troubleshooting difficult.

Open
650906 Tableau Desktop

When connected to Oracle Essbase, changing a filter applied to selected worksheets would result in an internal error in some cases.

Open
652952 Tableau Desktop

When copying aggregated decimal values (with 5 or more decimal places) from Tableau Desktop to Excel, the pasted value would sometimes have incorrect decimal placement.

Open
611763 Tableau Desktop

Connecting to a local cube file (.cub) would fail inconsistently with various errors.

Open
644857 Tableau Desktop, Tableau Server

An internal error would sometimes occur when the Force y-intercept to zero trend line option was used.

Open
645994 Tableau Desktop

Tableau Desktop for Mac would sometimes quit unexpectedly when publishing a data source to Tableau Online.

Open
650235 Tableau Desktop

When connected to Microsoft Analysis Services, if you had a dimension in the view with a Top N condition applied and then attempted to add a named set as a context filter, an internal error would occur.

Open
653656 Tableau Desktop, Tableau Server

In some cases, previously working connections to SAP HANA began failing with a Communication with the Tableau Protocol Server process was lost. error after upgrading to Tableau 10.2 or higher.

Open
657211 Tableau Desktop

When connected to Presto, using a calculated field containing Chinese, Japanese, or Korean characters would sometimes result in an error: There must be two or more concatenation arguments.

Open
657412 Tableau Desktop

The Sort by Field option was not available when you were connected to Apache Drill.

Open
658203 Tableau Desktop

When attempting to connect to Spark SQL, an internal error would sometimes occur.

Open
532425 Tableau Desktop

Column borders in workbooks created in Tableau 9.2, or prior, were not visible when the workbook was opened in Tableau 9.3 or newer. It was also not possible to add them.

Open
598585 Tableau Desktop

When you explicitly set the geographic role of a field to None, the setting would not be retained after you edited the data source, refreshed an extract, or saved the workbook as a packaged workbook.

Open
612687 Tableau Desktop

If a data connection is lost (e.g. timeout or disconnected network), adding a field into the view would error instead of prompting to reconnect.

Open
632697 Tableau Desktop

Tableau Desktop sometimes became unresponsive when using multiple parameters with a data source based on a stored procedure.

Open
636433 Tableau Desktop

Certain data blending scenarios, involving an SAP HANA data source as the primary data source, stopped working in Tableau 10.0 or higher when they worked in previous versions.

Open
638250 Tableau Desktop

In some cases, colors assigned based on a calculated field did not persist when closing and reopening a workbook.

Open
643843 Tableau Desktop

An intermittent crash would occur, when creating a connection to Google Analytics, if dimensions and measures were selected too quickly.

Open
649063 Tableau Desktop

In some cases, extracting a published data source would unhide hidden fields in the data pane.

Open
640956 Tableau Desktop, Tableau Server

Published extracts based on Custom SQL could not be refreshed using the Data Extract Command Line Utility or the Online Sync Client (Tableau Bridge).

Open
628226 Tableau Desktop

Views in dashboards, in workbooks created prior to Tableau 10.0, could appear collapsed when the workbook was opened in Tableau Desktop 10.0 or higher.

Open
630786 Tableau Desktop, Tableau Server, Tableau Online

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issues for some customers where data is duplicated or omitted. Tableau is actively supporting Google's investigation into this issue. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online is suspect. There is no reliable way to detect when this issue occurs, though an extract may sometimes fail with a Google Analytics returned empty page message. After Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see https://issuetracker.google.com/issues/63320055

Open
519976 Tableau Desktop

It was not possible to connect to some Google Sheets with special characters in the document name.

Open
639184 Tableau Server

Backgrounder processes would sometime crash during periodic process restarts. Crash dump files were generated during these periodic events and eventually resulted in excessive disk space consumption.

Open
648911 Tableau Server

The Export to PDF dialog would be truncated when you rotated an iPad Mini to landscape orientation and attempted to export a view to PDF using an iOS compatible browser.

Open
665436 Tableau Server

In some cases, Tableau Server would become unlicensed after performing a system reboot via the operating system.

Open
650155 Tableau Server

A session ended by server error would occur when loading certain workbooks.

Open
625285 Tableau Server

Published live connection data sources, containing a larger number of joined tables, could often perform very slowly with noticeable delays after every action taken in Tableau Desktop.

Open
631780 Tableau Server

The Get Users on Site REST API call would sometimes return duplicate values.

Open
633128 Tableau Server

Auto-complete for calculated fields did not work in web authoring when copying and pasting text into the calculation dialog.

Open
653348 Tableau Server

When you published a workbook to a project, and then the workbook was moved to a different project by a server administrator, attempting to publish a workbook with the same name to the original project would result in an error: Workbook name is already in use. Publishing will overwrite the existing workbook.

Open
650777 Tableau Server

The New User dialog, when All Sites was selected, incorrectly listed Add users for single sign-on (SSO) authentication with site-specific SAML as an option.

Open
656980 Tableau Server

Date filter slider labels were not displayed in the expected date format on mobile devices.

Open
651317 Tableau Server

The drop down menu arrow in the Pages controls did not show as expected.

Open
654555 Tableau Server, Tableau Online

TypeError or Script Error or Uncaught Error... When Loading Tableau Online and Tableau Public Views. Please see http://kb.tableau.com/articles/Issue/unable-to-load-tableau-online-and-t... for details and resolutions.

Open
637197 Tableau Server

After upgrading to Tableau Server 10.2 or higher from a previous version, some views began timing out when you tried to load them.

Open
643380 Tableau Server

When embedded credentials was disabled, non-admin publishers trying to save a workbook in web authoring would encounter an unexpected error.

Open
639594 Tableau Server

When you refreshed data in a view using the toolbar button, performance when reloading the view would sometimes be very slow.

Open
640551 Tableau Server

If a workbook contained a Multiple Values (Custom List) filter, and was published with Prompt User authentication, an error would occur when the workbook was viewed in Tableau Server.

Open
646508 Tableau Server

Published data sources containing custom SQL with parameters joined to other tables would fail to load with an error: Custom SQL relation refers to a non-existent parameter

Open
655173 Tableau Server

File Store process status was not available in distributed environments configured using hostnames containing capital letters. Please see http://kb.tableau.com/articles/issue/filestore-status-not-available-after-upgrading-to-10-3-0-in-distributed-environment for details.

Open
600488 Tableau Server

Activating or refreshing a license key for Tableau Server would fail with a maximum activations error more often than expected.

Open
658613 Tableau Server

When you embedded a view with the Guest account disabled, after signing in, Tableau Server did not display the view but instead continued to show the sign in button.

Open
622600 Tableau Server

In some cases, web authoring in Safari for iOS would fail to load with an error.

Open
639181 Tableau Desktop

When you used a synchronized dual axis, and the secondary axis contained null values, the displayed marks would not line up correctly with the axes.

Fixed in 10.0.11, 10.1.9
641819 Tableau Desktop

The Sheet Sorter navigation button would become unresponsive after the first use.

Fixed in 10.1.9, 10.2.3
636430 Tableau Desktop

If you disabled automatic updates for filters in a sheet, and then tried to copy the sheet to another workbook, an error would occur.

Fixed in 10.2.3
637037 Tableau Desktop

When you were connected to Microsoft Analysis Services, trying to use certain calculated fields as a filter would result in a No such column error.

Fixed in 9.3.16
642770 Tableau Server

Tabcmd export would fail if the URL to the view contained a dollar sign ($).

Fixed in 10.0.11, 10.1.9, 10.2.3
585385 Tableau Server

In some cases old extracts were not correctly cleaned up, potentially resulting in low disk space issues.

Fixed in 10.1.9, 10.2.3
610733 Tableau Server

In workbooks containing a live file-based connection using a UNC path, and an extracted cross-database join connection that also included a UNC path based connection, refreshing the workbook extract would cause the standalone live file-based connection to fail to update.

Fixed in 10.1.9, 10.2.3
614885 Tableau Server

In some cases when you used a fixed axis, not all marks would be displayed after publishing the workbook to Tableau Server.

Fixed in 10.1.9, 10.2.3, 9.3.16
626426 Tableau Server

When your Tableau Server language was set to a European language, or Japanese, it was not possible to add a user permissions rule to a published data source.

Fixed in 10.1.9, 10.2.3
633211 Tableau Server

When you enabled external SSL using a certificate key passphrase, the gateway process would sometimes fail to start.

Fixed in 10.2.3
645803 Tableau Server

Previously, turning off the Data Server global protocol pool (native_api.dataserver_single_protocol_pool) would also turn off the global query cache as a side-effect. Now, global query cache is controlled by a separate setting: native_api.dataserver_single_query_cache_service.

Fixed in 10.2.3