Renewing Tableau through a Partner

What happens if I choose not to renew?

Depending on what type of license you have, not renewing maintenance or subscriptions has different outcomes. If you are unsure of how your product is licensed, please reach out to your Tableau Partner.

Subscription Licenses: When your subscription expires, your access to Tableau will be suspended after the subscription expiration date. For Tableau Cloud customers, access to your Tableau Cloud site will also be suspended. Further, Tableau cannot guarantee you will have access to any content published to Tableau Cloud, including any data input into the product.

Perpetual Licenses & Maintenance: If your Tableau licenses are perpetual, you may continue to use the product in perpetuity after your maintenance expires. You can continue to use the last available version while your maintenance was active indefinitely, but access to product upgrades and technical support will not be available without a current maintenance contract. If your maintenance expires without being renewed, you will need to purchase a new license for access to the latest version of the software or technical support. If you opt not to renew, please keep a copy of the Software as Tableau will not guarantee supporting the download in perpetuity. 

What is the difference between maintenance and subscription?

Subscription licenses give you access to Tableau over a set period of time and are available for all products and deployment options, from on-premises to fully hosted in the cloud. Maintenance is included in the price of a subscription license, keeping you up-to-date and giving you access to Tableau’s ongoing product releases and support services at no additional cost.

For perpetual licenses, maintenance is what gives you continued access to technical support and product upgrades. If you let your maintenance expire, you can continue to use Tableau, but will lose access to technical support and product upgrades.

How do I renew my maintenance or subscription?

You will be notified by your reseller at least 90 days prior to your contract expiration unless otherwise specified with your reseller.

Pay by purchase order, check, or wire transfer/EFT. Please work with your reseller on payment terms, policies and accepted forms of payment.

When does my maintenance or subscription expire?

You can find the expiration date under Help > Manage Product Keys in Tableau Desktop, Tableau Server, or Tableau Cloud. You can also see when all keys on your account are expiring by logging into the Tableau Customer Portal.

Where can I view my invoice?

Your maintenance or subscription quote will be provided to you by your reseller.

What happens if I make a late payment? Can I renew my maintenance or my subscription if it has expired?

Subscription Licenses: Your access to the product will be suspended after the subscription expiration date. If you choose to reinstate after the expiration date, you will be reinstating from the date the payment is received.

Perpetual Licenses: Maintenance for Tableau perpetual licenses must be renewed by the maintenance expiration date to to maintain access to Support and retain the ability to update the license to new Tableau versions. Late maintenance renewals for perpetual licenses will not be accepted. It is critical to partner with your Customer Renewals Manager and transact on-time when planning to renew the maintenance of perpetual licenses. Before maintenance expiration, if there is any risk to completing your renewal order on-time, please reach out to your Customer Renewals Manager. 

How do I upgrade my license or purchase additional licenses?

To upgrade to the latest version of Tableau, please see our Product Downloads and Release Notes page. To upgrade from Desktop Personal to Desktop Professional, please contact your Tableau Partner to receive a quote for the difference in license cost and pro-rated maintenance fees. To purchase additional licenses, please contact your Tableau Partner to receive a quote.

Can I change license types?

There may be scenarios that a change in license type is available to you. Please contact your Tableau Partner for more details as there are license conversion requirements.

How do I get the latest version of the software?

You can download the latest version by accessing our Product Downloads and Release Notes page or through the Customer Portal using your current license key. Please note, your account must be active and in good standing to be eligible to upgrade. If your organization has centralized administration, please work with your internal license administrator for access. If you have difficulty receiving the latest version of the software, check out our upgrade support pages for Desktop and Server. If you’re still having trouble, email your Tableau Customer Renewal Manager or email Customer Success.