When does my maintenance or subscription expire?
You can find the expiration date under Help > Manage Product Keys in Tableau Desktop.
You can see when all Desktop keys on your account are expiring by logging into the Tableau Customer Portal.
You can also see when your Tableau Cloud site and the associated keys are expiring by logging into the Tableau Customer Portal.
For details on how to view the keys and associated expiration dates for your Tableau Server account, see our Online Help article.
How do I renew my maintenance or subscription?
You will be notified at least 60 days prior to your contract expiration via email. This email will include a link to your invoice where you can view amount due and contract expiration date. You can pay by credit card on that same page.
Your Tableau Customer Portal admin can also view and pay your invoices by logging into the Tableau Customer Portal.
Pay by purchase order, check, or wire transfer/EFT
You may use the invoice linked from the email notification to issue a purchase order, check, or wire transfer/EFT. Please submit your purchase order to Customer Service. For check and wire transfer/EFT instructions, refer to our Payment Options page.
Pay by credit card
You can pay by credit card with the link provided in the renewal notification email sent from either your Customer Renewal Manager or Tableau Software.
All renewals are for a minimum of one year.
What is auto-renewal?
Choosing auto-renewal ensures continued access to your Tableau products without interruption. When you are enrolled in auto-renew, Tableau will charge your credit card on your renewal date for the products and quantity included in the original transaction. You will be charged at the current rates at the time of the transaction. This will ensure continued access to your Tableau products without interruption.
To find out more about auto-renewal, go here.
Where can view my invoice?
Your maintenance or subscription invoice is linked from the email notification sent from either your Customer Renewal Manager or Tableau Software. If you cannot locate that email, you can contact your Customer Renewal Manager or email Customer Success and they will send you a copy of your quote. You can also find your invoice in the Tableau Customer Portal. If you do not have portal access, please reach out to your admin.
What is the difference between maintenance and subscription?
Subscription licenses give you access to Tableau over a set period of time and are available for all products and deployment options, from on-premises to fully hosted in the cloud. Maintenance is included in the price of a subscription license, keeping you up-to-date and giving you access to Tableau’s ongoing product releases and support services at no additional cost.
For perpetual licenses, maintenance is what gives you continued access to technical support and product upgrades. If you let your maintenance expire, you can continue to use Tableau, but will lose access to technical support and product upgrades.
What happens if I choose not to renew?
Depending on what type of license you have, not renewing maintenance or subscriptions has different outcomes. If you are unsure of how your product is licensed, please reach out to your Customer Renewal Manager.
When your subscription expires, your access to Tableau will be suspended after the subscription expiration date. For Tableau Cloud customers, access to your Tableau Cloud site will also be suspended. Further, Tableau cannot guarantee you will have access to any content published to Tableau Cloud, including any data input into the product.
Perpetual Licenses & Maintenance
If your Tableau licenses are perpetual, you may continue to use the product in perpetuity after your maintenance expires. You can continue to use the last available version while your maintenance was active indefinitely; but access to product upgrades and technical support will not be available without a current maintenance contract. If you opt not to renew, please keep a copy of the Software as Tableau will not guarantee supporting the download in perpetuity.
What happens if I make a late payment? Can I renew Product Maintenance or my Subscription if it has expired?
When your subscription expires, your access to Tableau will be suspended after the subscription expiration date. To resubscribe at a later date, please contact your Customer Renewal Manager or Account Manager. Find phone and email contact information for our Sales teams on our Contact Us page.
Maintenance for Tableau perpetual licenses must be renewed by the maintenance expiration date to to maintain access to Support and retain the ability to update the license to new Tableau versions. Late maintenance renewals for perpetual licenses will not be accepted. It is critical to partner with your Customer Renewals Manager and transact on-time when planning to renew the maintenance of perpetual licenses. Before maintenance expiration, if there is any risk to completing your renewal order on-time, please reach out to your Customer Renewals Manager.
How do I upgrade my license or purchase additional licenses?
To upgrade to the latest version of Tableau, please see our Product Downloads and Release Notes page. To upgrade from Desktop Personal to Desktop Professional, please contact your Account Manager to receive a quote for the difference in license cost and pro-rated maintenance fees. To purchase additional licenses, please visit the Tableau Webstore or contact your Account Manager to receive a quote.
Can I change license types?
There may be scenarios that a change in license type is available to you. Please contact your Account Manager for more details as there are license conversion requirements. Find phone and email contact information for our Sales teams on our Contact Us page.
How do I get the latest version of the software?
You can download the latest version by accessing our Product Downloads and Release Notes page or through the Customer Portal using your current license key. Please note, your account must be active and in good standing to be eligible to upgrade.
If your organization has centralized administration, please work with your internal license administrator for access. If you have difficulty receiving the latest version of the software, check out our upgrade support pages for Desktop and Server. If you’re still having trouble, email your Customer Renewal Manager or email Customer Success.
What’s happening to Perpetual?
While Tableau shifted to a subscription model licensing model, there remains a large customer base on the legacy perpetual model. In 2020, Perpetual End-of-Sale was externally announced, and in FY24, we began completing the retirement. On July 12, 2023, we provided End-of-Renewal notices to customers, and effective March 1, 2024, the SKUs will no longer be renewable. For perpetual licenses at renewal following this change, please get in touch with your Account Executive to convert your licenses to subscription licensing. Upon conversion, your perpetual key will not be deactivated, but maintenance (including version updates) on that perpetual key will be discontinued, meaning that the key can only be used to activate product versions before maintenance ends. You cannot use an unsupported perpetual key on the same Deployment/Tenant as a subscription key.