Tableau: How is the response to self-service data access within the IT department?
Bryan Franklin, Business Data Architect: What IT people love is when you come to them and say, "Hey, I've got a problem and I need you to help me solve it."
I have seen something of resistance in the IT space. I think primarily because their KPIs are different than the business. Their KPIs are stability—and innovation and the business being able to go out and do self-service, that can jeopardize stability. And so there's a resistance or a hesitancy to let people go in and explore, because it's risky.
When that happens, it's a lose-lose. IT wastes their time and the business doesn't get what they need.
What the business self-service concept gives IT the ability to do, it's no longer an order-taker type of mentality where, “This is what I need, I need you to do it by X timeframe, and you produce it.”
And then you're not sure if they're going to like it. And a lot of times they don't. And then that's kind of makes a lot of frustration.
So that frustrating feeling, if you can take that and say, "Hey, I'm going to partner with you," the businessperson can do what they know how to do, and the IT person doesn't necessarily have to know the intricacies or the ins and outs of the business. But the businessperson can say, "Hey, I've got this query or I've got this dataset, I need help."
Tableau: That sounds much better for everyone!
Bryan: That's the match made in heaven where the IT person gets to say, “Okay, I can help you, I can tune that, I can rearrange that, we can remodel this data.” And they're in their comfort zone, and then they produce that information.
And the business can take it and say, “Hey, thanks, man. That sped that up from 10 minutes down to 10 seconds. You're amazing!”
That sort of collaboration and being able to work together as a team, I think that that builds relationship between IT and the business.
We talked about the waterfall methodology, talked about the standard SDLC, you know, processes that IT is very familiar with. And they were just very slow, especially in the BI space.
So when you start getting into that agile methodology and you start turning out product faster, the business starts to get more engaged, they start to get more excited.
Well, that's what IT wants to begin with. They want somebody to be excited about what it is they're building. When you start building that excitement and IT's in, they're like, "Sure, let's do it, I'll show them."