Front Health was born out of Midwest Health Collaborative (MHC), a consortium of Ohio-based health systems, to offer data-driven clinical transformation capabilities that help providers and payers succeed in value-based care. Front Health has a goal of creating and sharing analytics that will help lower total cost of care and improve the health of patients. To date, automated, on-demand analytics through Tableau have helped health systems manage patient quality and cost across 45 hospitals, 1,900 care sites, 17,000 multi-specialty providers, and more than 500,000 patients.
Front Health began by providing valuable ad hoc analyses from financial and clinical data to health systems. In order to scale their work and provide more insights to more users, Front Health adopted Tableau as its embedded analytics platform. The organization paired clinical expertise with data-driven insights to create maximum value for health systems. Appplying user-driven design to the development of a holistic suite of resources, Front Health provided a one-stop shop for value-based care insights, which are useful to many different stakeholders.
Users encompass the entire spectrum of provider roles—from clinical and financial executives creating revenue-maximizing strategies to physicians and care managers executing those strategies through patient interaction. Tableau has assisted in generating more than $1,000,000 in annual operation savings for Front Health by automating manual efforts and expanding resource bandwidth. Using Tableau, Front Health has deepened provider engagement across a number of population health initiatives. With data-driven insights in hand, providers now make decisions that boost contract performance, decrease per member per month spending trends, and improve patient quality and key contract metrics.
Front Health has also extended its user-focused design process to its consultancy and more public-facing work, showcasing dashboards through Tableau Public.
Adoption has been awesome. We had one user who literally danced when she accessed the dashboard… We helped her put words, ideas, and drawings to life in Tableau that meet her needs.
To really align the product—the end result—with what the end users needed, Tableau was the only thing that would offer the flexibility we were looking for.
Embedded Tableau analytics enhance performance of clinicians
Reports and dashboards that require the users to exit their natural workflows for a manual and isolated experience is disruptive to executives and providers. It removes them from the moment where they should focus on important strategic and tactical decisions and requires them to spend energy and time thinking about how the data analytics product works.
All Tableau-powered dashboards that Front Health manages and provides clients through its comprehensive consulting services are organized in an architecture that aligns with the decision map it collected. This ensures users intuitively follow a workflow aligned with their needs. That framework is mapped along strategic versus tactical and clinical versus financial axes, and each dashboard has its own distinct spot and purpose; this guarantees updates and new dashboards fit within a holistic framework and users aren’t overwhelmed with hastily developed analytics. Furthermore, it provides users with a streamlined workflow and serves as a map for access rights.
“Each dashboard provides those crumbs, like Hansel and Gretel going through the forest—all of them providing steps that get you to those final questions and answers that move you closer to areas of opportunity,” said Joshua. And Front Health has seen the impact that automated analytics in Tableau created in supporting population health initiatives for more than 500,000 patients.
Collaboration in developing dashboards and the improved user experience collectively created deeper engagements with Front Health clients. This is apparent in positive user feedback where they express excitement in seeing areas of waste for their health system, what triggers it, and how they can analyze evidence-based measures to help get rid of it.
Tableau influences Front Health’s analytics roadmap and operational efficiencies
Seeing Tableau’s value in powering the Front Health analytics platform to lower total cost of care and improve patient health, the organization is now applying analytics internally and externally to other key areas. It’s also using Tableau Prep and seeing significant organizational efficiencies. Before, complicated data management was handled by data engineers who juggled too much work. But now, anyone performing analysis can do most data prep work themselves, which frees up data engineers to do more strategic work and allows analysts to be more innovative.
Front Health is also elevating its consultancy work with its successful design strategy process and framework to help clients maximize their Tableau value. Front Health brings a creative, user-focused path that pairs clients’ IT and business strategies for easily interpreted, user-friendly analytics.