Chipotle Mexican Grill is an American restaurant chain with more than 2,400 locations worldwide. Maintaining operational effectiveness is key, which means capturing and analyzing significant amounts of data.
Analytics leaders at Chipotle wanted to adopt modern business intelligence (BI) to make strategic decisions. This meant retiring legacy BI solutions such as MicroStrategy and hundreds of Excel reports—many that had identical information coming from different sources—that made it difficult to gauge if they met, surpassed or fell short of corporate performance measures.
After a trial period of three months, and with leadership buy-in, 1,000 people were utilizing Tableau dashboards to see a full view of operations. The company CEO has even embraced Tableau and uses it to present details of company performance at board meetings. With staff hungrier to seek and make sense of operations data, the speed of report delivery for strategic projects has tripled from quarterly to monthly. Embracing a modern, streamlined analytics process has also saved staff thousands of hours in a few months as they arrive and share insights more quickly.
Now, with an enterprise-wide, data-driven culture, Chipotle is making improvements that create a real difference in stores, with customers, and across the business.