How to Navigate Tableau Support

Wondering how best to navigate all of the Tableau support resources? Below you'll find step-by-step instructions on how to navigate FAQs, Knowledge Base, our Online Help guide and more. We've also put together a list of the most commonly raised support cases from our customers which you can reference here. 

Navigating Tableau Support resources:

1. Go to Tableau.com
2. Hover over Resources and click Support
   
   
    
3. Try searching with keywords or find support by product

Still have questions? We have you covered. Navigate directly to our Knowledge Articles and Tableau Help:

1. Go to  Tableau.com
2. Hover over Resources -> Support and select Knowledge Base/Tableau Help
   
   
3. Under Knowledge Base search with keywords and explore the results under Knowledge Articles
4. Under Tableau Help, find your topic and explore the wide range of available resources - tutorials and guides, Trailhead, training videos, whitepapers, and the Community Forums

Submit a Support Case

Looking to submit a Support Case? Follow the instructions given below:

1. Go to https://www.tableau.com/support/case
2. You must enter an issue into the search bar before you can submit a support case. Once you enter a keyword or topic, select Attach Case Information, and a new window will open.
3. Enter the details or navigate to the related articles displayed on the right. Upload any attachments you may have to help us better understand the issue. 
4. Once all the details are entered, click Submit Case. Our team will get back to you as per the SLAs outlined here.