Gartner’s Customer Survey Results: Software and Support Quality

We previously wrote a blog post on Gartner’s survey results from their recent reports around the 2010 Magic Quadrant for Business Intelligence Platforms. We looked at “Combined Customer Support and No Software Problems Score” and “Sales Experience Score”. This time, we’re looking more closely at “Combined Customer Support and No Software Problems Score”. There are 2 factors at play: percent of respondents encountering no problems with the software (the bars) and the average rating customers gave support (the line).

Using the image above (created by Gartner not using Tableau's applications), you can compare "software quality" (again, the bars) to "support quality" (the line). It’s obvious there is little correlation between the two across all vendors.

Tableau customers are obviously pleased with both our software quality and support quality. We'll continue to make investments to make sure we continue to meet your expectations.

And thank you again to the customers who participated in the Gartner research; we can’t tell you how much we appreciate it.

To get a copy of each of the 3 Gartner reports, please go to here. And if you want more insight, attend the 2010 Gartner Business Intelligence Summit. It’s in Las Vegas, April 12-14 2010. Tableau will be there.

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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