Combating fraud with a universal view of claims
Insurance fraud ultimately impacts all industry insurance customers. To combat this risk, Allstate's Special Investigation Unit (SIU) seamlessly combs millions of records within minutes to find the "needle in the haystack that represents fraud or out-of-pattern behavior."
The SIU team adopted Tableau in 2010 when existing solutions couldn't handle Allstate's 1.5 billion records of unstructured data. Instead of taking months to collect data in Excel and wade through rows and columns of data, analysts can now quickly identify out-of-pattern trends and answer questions.
"Tableau gives us an ability to merge multiple data sources like Hadoop and Oracle, and at the same time, does not require the end user to deeply understand each of the 50 different data sources in order to answer a question," explains Marta Magnuszewska, Senior Analytics Leader for Allstate Insurance Claims.
Instead of reviewing a sample, Allstate can now conduct a full review of all claims to detect fraud, without sacrificing the payment timeframe or holding up the payment of legitimate claims. Today, Tableau is the business intelligence platform of choice at Allstate for analysis and reporting across teams, including risk, operational, and financial teams.
"Tableau has unleashed a creativity in me as an individual, and with that problem solving, it has unleashed the power of data," says Marta. "Tableau has become the tool of choice to do our analysis and reporting."