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Every department in an organization should be able to understand their data—and customer service organizations are no exception—which is why we’re excited to add the Service Overview and the Case Tracking dashboards to our collection of starters. These two Dashboard Starters are specifically made for the Salesforce Service Cloud and are a great launching pad for anyone introducing analytics to their service organization.
In this blog, we offer a four-part framework on how to use data and analytics as you adjust to new ways of operating. We share examples from our Tableau on Tableau: Leading Through Change webinar on how Tableau teams across marketing, sales, finance, and more spun-up solutions to respond to the crisis and better manage our resources.
In every case, a key to controlling and eventually eliminating the spread of these diseases comes down to two very simple ideas: Trace every possible contact with infected individuals, and keep information moving faster than the disease.
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