All Analyst Stories

For nearly 30 years, International Game Technology (IGT) has been designing and manufacturing computerized gaming equipment for clients around the world. Lon O’Donnell, IGT’s manager of professional services, knows the data-driven science behind casino gaming. In this interview, he explains how IGT is using Tableau to optimize slot machine features in ways that were previously unimaginable. “A single slot machine spits out six to ten fields per hour multiplied by a thousand machines multiplied by 24 hours, multiplied by 365 days,” O’Donnell emphasizes. “So you're looking at about a billion fields per year that a single casino will analyze.”

We love data visualisation competitions. Inspired by Facebook and Emily Kund's efforts, Mike Evans has created VizWars, a data visualisation event in Irvine, California, on February 11th. We recommend you go along and join him for VW1!

Working with Survey data is notoriously tricky. Different answer types, especially Likert scales, as well as free-form answers make the data dense. Now try to cut it by demographics and it gets even harder. For those reasons, many people who collect survey data fail to get the understanding of it that they hoped for. A new whitepaper by Steve Wexler offers a path to insight.

Allergan, a multi-specialty healthcare company with operations around the globe, employs more than 11,000 people worldwide. Joe Madigan is the Director of Customer Services in the EMEA region—Europe, the Middle East, and Asia. With so much ground to cover, he’s got a lot of data. In 2009, each of the 12 customer service sites in the EMEA region was using its own contact center technology—which caused data inefficiencies. In this interview, Madigan explains how his team went from 1 Tableau Desktop license to 20—and how that fostered a healthy environment for data and finances.