Support Alerts

Tableau Online Upgrade

Tableau Online is upgrading to 2020.4 soon. For more information about the specific upgrade times, visit the Trust site.

Upgrade Assistance Request Form

Tableau Global Services Consulting - Upgrade Assistance Program

Thank you for your interest in upgrade assistance.

The former upgrade assistance program is no longer available without a services engagement. You can find additional information about Services Assisted Tableau Server Upgrade packages here:

Whereas the Upgrade Assistance was only available for pre-production environments, Services Assisted engagements are available for multiple environments, including production environments. Global Services has assisted thousands of customers large and small with their upgrade and migration efforts. In addition to the actual upgrade, you will receive in-depth instruction on best practice for Tableau Server operation, maintenance, monitoring, and future scalability.

Your upgrade is an opportunity to get the most out of your Tableau implementation, and Global Services would like to make sure you have the tools you need to realize the value of your investment. If you are unsure if a Services engagement is right for you, please feel free to reach out to us, and a Services Specialist or Practice Manager will schedule a call to discuss your needs.

After your request is received, you will receive a response from Tableau Global Services within the next 2-5 business days requesting a call to assess your environment and confirm suitability for the Upgrade Assistance Program, and determine appropriate windows for your engagement.

If your environment is experiencing issues after an upgrade, please note: the Services Assisted Upgrade Engagement is not a replacement Tableau's Support request process in an urgent production scenario.