On-Demand Webinar

Baptist Health South Florida on Analytics for Supply Chain Excellence

Baptist Health South Florida (BHSF) is recognized as the most award-winning healthcare organization in South Florida, a testament to their commitment to high-quality care, research and innovation. Supply chain operations support their 11 hospitals and 100+ outpatient facilities, ensuring the right equipment, services and partners are available for optimal care delivery. The supply chain team at BHSF integrates data and analytics into each decision, realizing phenomenal improvements in productivity and cost efficiency.

Watch the video to hear from Juan Serrato, AVP Supply Chain Analytics at Baptist Health South Florida discuss how the BHSF team:

  • Created transparency from procurement to payment, across 8,000 suppliers, 7,000 contracts and 700,000 invoices
  • Delivers against their mission of right product, right place, right time and right cost across 420,000 PO lines
  • Empowers teams with self-service tools, founded in a single source of truth across the organization
  • Improved every metric followed for the Accounts Payable through the use of Tableau, Salesforce Cases, and other technologies
  • Predicts and prepares based on workload/performance and anticipating disruptions, leading to exceptional employee satisfaction


About the speakers


Juan Serrato

AVP Supply Chain Informatics, Baptist Health South Florida

Juan is a bilingual technology professional with a background in electrical engineering, having more than 30 years of experience in delivering technology solutions and building customer relationships globally. A strong leader with extensive experience in management of technology programs and organizations, Juan has worked professionally in Australia, Europe, South America and North America.

In his current role, he is the principle contributor to Baptist Health Supply Chain Management organization’s implementation of strategy and transformation, and collaborates with leadership throughout the organization, including Finance and Revenue Price and Integrity. He manages a large team which utilizes several information systems and is responsible for the design, development, and support of technology solutions critical to business operations. Since assuming a management role, relationships with business partners have dramatically improved through adoption of a customer service oriented delivery model, increased interface stability, timely scheduled upgrades to systems under management, improved operation efficiency, and close collaboration across finance and supply chain teams.

Teri Hatfield

Teri Hatfield

SVP Healthcare & Life Sciences, Tableau

Teri brings 25 years of experience in deploying data analytics across several industries. Currently she leads the Salesforce Analytics RCG and Healthcare teams for Tableau. Her team brings expertise and experience in digital and data transformation to solve real time business challenges and drive impactful results.

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