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Find answers to our most common questions and inquiries.

Licensing and Product Use

We're here to help and have some great resources to help you download our products. Start by checking out our download and installation page. If you are unable to resolve your issue then contact our support team.

We maintain a repository of past versions of Tableau Desktop and Tableau Server on our Alternate Downloads Site. If you can't find the specific version you are looking for then drop us a note at customerservice@tableau.com.

We're always here to help you get the most out of Tableau. Get help quickly by submitting a support request. Our product experts are waiting for you!

Students and Instructors at accredited academic institutions are eligible for free licenses of Tableau Desktop. How cool is that? Visit our Academic Pages to learn more and request a license.

Already own an academic license? If you have a question or issue with your academic license then feel free to reach out to our Academic team at tft@tableau.com.

Purchase Tableau

Our sales team is standing by to guide your purchase and address any questions. Contact a salesperson now via our online form and we'll reach out to you shortly.

Are you ready to buy immediately? Purchase Tableau Desktop from our online store and get started with your fully supported license in a few minutes.

We're a global company with dozens of locations worldwide. Get in touch with a sales office near you.

Website Feedback, Question, or Issue

The best place to start is to reset your tableau.com account password. If that doesn’t resolve the issue then please submit a help request and we'll get back to you as soon as possible.

If you were denied access to a specific page please check to make sure you are logged in using your Tableau ID. Access the Sign-In portal from the website's header. On rare occasions you may hold insufficient permissions to access a given page. It's also possible that the page was referenced by mistake in promotional materials.

Form Submission Problems

Our forms are designed to work globally, but validation can occasionally get in the way. Try re-entering your "Location" to reset the fields that depend on it (state and zip). If one or more fields don’t apply to you, feel free to enter “n/a” or “none”.

If that doesn’t resolve the issue then please submit a help request and we'll get back to you as soon as possible.

Our website uses browser cookies to retain your information after you use the form. Please try the following:

  • Try clearing your browser cookies for the www.tableau.com domain. Depending on your browser, follow the instructions below to selectively clear cookies, or just clear them all.
  • Alternatively, you may need to enable cookies in your browser to ensure the form functions properly.

Access detailed instructions on how to manage cookies for Chrome, Internet Explorer, Microsoft Edge, and Firefox at the links provided. If that doesn’t resolve the issue then please submit a help request and we'll get back to you as soon as possible.

My Question hasn’t been addressed

Not to worry! While most issues are covered by one or more of the options presented, you can always submit a General Inquiry on our Contact Us page.