The Role of Business Intelligence in IT

Organizations maintain and analyze large volumes of data. IT departments are quickly becoming overloaded with reporting requests, training, and user support. Business intelligence (BI) initiatives are the key to reducing the ad hoc reporting workload of analysts, reducing the helpdesk support time, and increasing the data security of the organization.

Business intelligence is the process of storing, accessing, analyzing, and visualizing data to make better business decisions. BI and information technology are closely intertwined. Both initiatives deal with information management and data. Self-service business intelligence enables IT to be more proactive and focus on governance, instead of reacting to each reporting request and support call.

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How BI can help IT departments

BI platforms by design are a one-stop-shop for data. Is your team continually responding to reporting requests? Does your organization juggle multiple technology solutions for data analysis and data storage? If your answer is yes, here’s how modern BI solutions can help:

Business intelligence elevates IT

Business intelligence isn’t just another IT project. It is a process and program intertwined with business operations through a platform. Once deployed, ownership belongs to business analysts or a special BI team. IT departments can focus on data governance and oversight of these platforms, and end-users can complete their own analyses. Success from BI platforms means success for all data teams, including IT.

Business intelligence in the IT industry empowers departments to focus on their own performance. Leaders can customize dashboards to track key performance indicators, such as helpdesk ticket closure rates. BI can help IT create their own plan for the future of the department by focusing on return on investment in technology solutions.

Evaluating BI platforms

While modern business intelligence platforms have similar functions, there are specific capabilities that IT departments should ensure the platform can accomplish:

  1. Fit within your current data architecture
  2. Enable business users to find answers autonomously
  3. Training and support for users of any skill level

Tableau offers training on our BI products so that decision-makers can access the reports they need without contacting IT. See our evaluation guide for modern BI tools.

IT can quickly adapt to the future of BI technology

Like all programs and processes in the IT industry, enterprise business intelligence is evolving fast. Transform your culture into a data culture using business intelligence. Elevate your team and empower the business to seek and find their own answers in data. See our Blueprint for your organization’s BI strategy so you can get started.