Services is an industry based on aligning people and their expertise to the right projects to drive insights for their clients–at a profit. Most service organizations–be they management consulting, accounting and tax, workforce, marketing, or engineering and construction–have mounds of data on their internal operations across their workforce, knowledge base, projects, utilization, and costs. Services analytics is the means by which this data is analyzed to uncover unique opportunities and insights.
But the data remains in silos and takes shape as an endless stream of spreadsheets–providing very limited value. With Tableau, service organizations can quickly blend and link similar data to gain decisive results in seconds. Use what you learn to optimize project planning, scheduling and labor utilization while also adjusting staffing levels to performance metrics to keep service delivery costs at a profitable level. Service organizations use Tableau to gain insights not only on their business but also that of their clients by enabling their consultants with greater analytical capability to differentiate their services and drive greater value for clients.
