Just Eat is a leader in food delivery, partnering with over 20,000 restaurants across 13 countries. In just 18 months, Just Eat implemented Tableau Desktop and Tableau Server on a global scale. The business intelligence team publishes data sources to Server, ensuring a single source of truth. The operations team can now identify opportunities for improvement and help restaurant partners grow their businesses. And with Tableau Server, restaurants can log in to see their own customer and sales data, and dig deeper with web authoring. With Tableau, Just Eat has enhanced their relationships with customers—both restaurants and end users. Business Intelligence Manager, Toan Hoang states, “It means [restaurants] will have a great experience, they will be able to grow and we will grow with them.”
Tableau: How is Tableau working for you at Just Eat? Toan Hoang, Business Intelligence Manager: The biggest benefit of Tableau at Just Eat is we have enabled our users to love data. Before, loving data was hard. You'll be drowned in a mountain of data—spreadsheets, emails, different systems. What Tableau has done has enabled our users to interrogate that data in a very easy and friendly way. Tableau: How are you using Tableau? Toan: In Just Eat, we use Tableau globally as our single business intelligence tool. We use it from executive level where they see the dashboards all the way down to operations; people that work day to day with our clients. Tableau: What does Just Eat do? Toan: Restaurants are the heartbeat of what we do. We're providing restaurants all around the world a front page and potential customers. What Tableau does, it allows us to aggregate our data, identify our key metrics, and present them to the people who work day in and day out with restaurants.