On-Demand Webinar

Tableau for Call Centers

Is Contact/Call Center efficiency important to your agency? Agencies are faced with both record request volumes and limited staff bandwidth. Watch this webinar to learn how you can use Tableau and Salesforce to reduce resolution times, reduce volumes and rapidly address citizen questions.

In this webinar, we are joined by Anthony Young, Senior Manager of Solution Engineering at Tableau as well as by others from Tableau & Salesforce to learn how other state agencies used dashboards, chatbots and visual analytics to improve the agency’s impact to citizens.

About the speaker

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Anthony Young

Senior Solutions Consultant - Tableau

Anthony Young leads the Solution Engineering Team in the Eastern United States for Tableau's SLED practice. He’s consulted over the past 20 years on enterprise data initiatives with a concentration in constituent services in both the State and Federal/DoD space.

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