Customer Experience, Service, and Support Dashboards

With Tableau's Service Overview Dashboard Starter for Salesforce Service Cloud, it's possible to explore key metrics and trends such as Avg CSAT, Avg Response Time, and SLA Compliance across the business. From here, it's easy to create alerts if metrics fall below targets, set subscriptions to keep everyone on the same page, and collaborate across teams with commenting.

Tableau's Case Tracking Dashboard Starter for Salesforce Service Cloud visualizes your cases by status, prioritization and performance metrics, while allowing you to drill down into individual cases in the CRM. This dashboard is ideally suited to help customer service managers understand performance on previous cases and coach reps on where they can improve.

This Dashboard Starter for ServiceNow provides an overview of all incidents, problems, and requests. With key metrics such as year-over-year trends, overdue rates, average time-to-solve, and SLA percentages, you can quickly assess the overall health of a support area.

The Incident Report Dashboard Starter for ServiceNow provides an overview of all incidents opened in a month. Quickly identify trends and outliers with breakdowns by assignment group, priority, time-to-solve, and closing users and departments.

The Active Incident Tracker Dashboard Starter for ServiceNow lets you track and prioritize assigned incidents. Shows the distribution of all active incidents by time opened and category, and provides a full list with description, due date, and assignee. Click any row in the list to open the detailed incident page in ServiceNow.

The Problem Tracker Dashboard Starter for ServiceNow lets you track active problems and prioritize your efforts. Break down problems by opened and last-updated dates, and reveal priorities by showing trends and distributions. To assess the impact of each problem, you can open a list of attached incidents.

Provides an overview of all problems opened in a month. Shows the distribution of problems by open time, assignment group, priority, and age, helping you identify problematic areas. To understand impact, you can see problems with the most attached incidents and view a detailed description of each one.

Tableau's Request Report Dashboard Starter for ServiceNow gives you an overview of all requests opened in a month. It shows the distribution of requests by weekday, category, and opened date to highlight patterns. You can also discover top requested locations and items using ranked lists.