For a toll road operator, the gantry is possibly the most important piece of roadside equipment as it plays a critical role in keeping the roads running efficiently.
To identify equipment that has malfunctioned or are starting to break down, Transurban used to look at monthly performance reports. But the time lag between when the issues were detected and rectified represented a huge opportunity cost in terms of lost revenues.
With Tableau, the team now has access to such information that is updated every hour, allowing it to address equipment problems much faster.
“Our roads operate 24/7, and there’s a significant amount of equipment required to keep the roads operating efficiently. Critical to this is our analytics platform, which ingests huge amounts near real-time data and provides operational dashboards on the status of our equipment across the nation,” Michael said.
“Real-time information has enabled us to respond to equipment performance issues in a much timelier manner. This has also seen a reduction in our revenue leakage as a result of technical failures.”