The SA Ambulance Service is responsible for managing ambulance call-out and response for South Australia. Covering 100,000 square kilometers and servicing 1.7 million Australians, the ambulance service collects large amounts GPS and operational data. When combined with external data sources like weather forecast, this data provides valuable insights. Since introducing Tableau Desktop over four years ago, the business hasn’t looked back. Today, the Operational Intelligence team shares data with management over Tableau Server. Management regularly uses Tableau workbooks to identify bottlenecks, making adjustments to daily operations in times of high demand. And with refreshes in Tableau Server, they always have access to current data. With area managers spread across the state, they can now easily access workbooks through Tableau Mobile—bringing data to the field. Now that staff can track process improvements, the team is motivated to do more with data. In the future, SA Ambulance plans to incorporate geospatial ambulance data to improve workforce efficiency.
The SA Ambulance Service is part of SA Health, reporting to the Minister for Health. The service is responsible for all ambulance call-outs across the state of South Australia. On average, the service handles up to 400,000 dispatches a year from emergency helicopter call-outs to non-urgent routine hospital pick-ups. Every ambulance journey generates location data. The Ambulance Service’s Operational Intelligence team analyzes this data to track state-wide ambulance efficiency. To improve ambulance response times, the team scrutinizes up to a terabyte of incident response-related data at a time. Ali Mohtasham, Principal Analyst, explains, “The data we are analyzing is based on specific key performance indicators (KPIs) and our job is to identify bottlenecks, opportunities, and areas that require immediate attention.”