Stanley Healthcare uses sensor technology to help its healthcare customers track and manage important assets and to assure patient security and safety. In video 1, Lauran Hazan, Director of Software Product Management, talks about the decision to integrate Tableau Software into their offering and how they’re finding the experience of partnering with Tableau. In video 2, Lauran shares an example of how a healthcare organization can improve the patient experience with insight from Tableau and Stanley Healthcare.
Tableau: How would you describe your experience onboarding and working with Tableau? Lauren Hazan, Director of Software Product Management: Working with Tableau has been fantastic. Our partner manager, they listen to us. We have access to whatever experts we need at Tableau. And they've been very responsive and helpful. The community around Tableau, both from a technical perspective and a user perspective, it's such a strong and knowledgeable, and sharing type of a community. We've had a great time working with Tableau and gotten great support. And the thing that is so powerful about it is the fact that you don't have to be a scientist or programmer, or someone with highly specialized training that takes years in order to use this product. Tableau: How is Tableau used in your organization as a whole? Lauren: Our integration is at the Tableau Server level. So our developers—and product people as well—will use Tableau Desktop to create the vizzes themselves. But then how the integration works is our product fetches them from Server, and either shows them in our product, or actually we have some hospitals that are just looking at Tableau Server. Aside from the fact that it's a great product and it's been something that has really solved problems for us… We have all this great data and it's cheaper to collect it—by orders of magnitude—with our system than it is to do it manually or any other way. And so now having it be visualized is just so powerful for us. We've branded our analytics offering as Mobile View Analytics. But, everybody knows it's Tableau. We don't make any effort to hide that whatsoever. We're very proud of this partnership. Tableau: How did Tableau stack up compared to other solutions your organization was considering? Lauren: So of course we looked at other tools. Our culture in our R&D and in product organization is absolutely “measure a few times and cut once.” So we had a formal process where we evaluated—I think we started off with six different products. Very, very quickly that went down to three and then there was sort of a final pilot where we evaluated on… I want to say 24 different criteria of all kinds of different things, performance, robustness of API, support capabilities, cost—standard types of things. Tableau came out clearly ahead of the others. There wasn't a lot of debate about if it was the right one for us to go with.