Tableau: What is the benefit of “liberating data” and enabling self-service business intelligence?
Steve Roy, IT Director: We're not thinking about how we're going to do things, we're thinking of what can we show people that helps them be effective. And that's kind of a quantum leap.
Keith Rabin, President: My primary goal is to make everyone at the company as effective doing their job every day as they possibly can be.
I think we've realized over time that centralizing all of that data and trying to have one centralized group come up with all of the data-driven decision making just no longer works. And it's slow, too—it's extraordinarily slow.
So we have to drive that decision-making and that power down to our managers, and they have to ultimately be responsible for it. In order to do that, you have to give them a tool that allows them to take these big data sets that come from different systems and different databases and be able to connect them all together and see the data that they need to see to make their decisions.
Steve: Trying to deliver effective KPIs for the organization has been, you know, the Holy Grail for our organization for a number of years. And it really is ‘the secret sauce’ for most organizations.
And we believe that we've achieved that. People are rallying around the visualizations that we've created, and they understand what's going on with the business.
Kevin Cape, Manager, Corporate Soul: In order to connect to people, to the impact that they're having, you have to be able to measure that. You have to be able to show what that impact is.
We're able to look at those boards every day and see what's happening and think about what we're doing on the front lines and how our tasks relate to that.
We're able to filter things up and say, "Hey, you know, I saw this, I had this experience. And based on what I see on the boards, I think we can improve in this way."