Tableau: How satisfied are your users?
Stefan Schliek: Our users are generally very satisfied. They can use the tools with complete autonomy, allowing them to ask new questions and receive answers very quickly.
We also receive feedback on how they use it. Often they just want to surpass their own achievement from yesterday.
Tableau: What benefit has the solution brought to your organization?
Stefan Schliek: We’ve seen significant improvements throughout the department. And the time we save, we can throw at other projects and progress faster as a company.
For instance, we’ve optimized lead times in production, almost cutting them in half. At the same time, we’ve almost doubled our total output due to improved employee and resource allocation.
Tableau: What was your BI solution before Tableau?
Stefan Schliek: Originally, we did our reporting in Excel, just like many others did and probably still do. But we simply reached the limits of Excel with regards to speed and data volume.
And that is where Tableau really shines.
We evaluated practically all the products leading in the Gartner report. With Tableau, I feel like I will be able to do things in the future that I can’t even fathom today. At the same time we were very confident in the future development of Tableau, and it’s just a fact that you need a reliable partner who can keep up with the pace of technological progress.
Tableau: What is the outlook for the future?
Stefan Schliek: We are expanding throughout Europe and hiring country managers. These country managers are now also provided with live data they can access, work with, and base their decisions on - completely independent from our Hamburg headquarters. That is just one of our next steps. I am curious myself to see what else is coming. But whatever it is, I am confident we can do it with Tableau.