Far EasTone Telecommunications is a leading telecommunication and digital application services provider in Taiwan. Established in 1997, FET currently employs more than 5,000 people. The company, which is well known for its innovation and adoption of cutting-edge technologies, serves both consumers and enterprise customers offering 2, 3, and 4G services, Wi-Fi and Wi-Max connection, as well as enterprise cloud services targeted at the business community.
FET recently adopted the rapid-fire business intelligence software Tableau to provide business users with fast and easy visual analytics. The company’s information technology (IT) department not only deployed the software to various business units, but also took on a consulting role to guide business users to the full potential of this dynamic visual analytic tool.
In addition to using Tableau with internal data, Bruce Hsiao visualizes publicly available data using Tableau Public.
Telecommunication in Taiwan
Taiwan has one of the most advanced telecommunication infrastructures in the Asia Pacific region. A high-technology center well known for its computer products, Taiwan has an extremely high mobile penetration rate of 125 percent and robust fixed-line telephone sector with 55 percent penetration. Its modern telecommunication network also features high broadband accessibility and lightning fast Internet connection speed.
Far EasTone Telecommunications (FET) is one of the leading service providers operating in the competitive Taiwan telecommunication market. The company needs to continue to innovate and leverage technologies to keep ahead of the competition, and one of the ways it does this is through the use of big data.
The role of IT
FET staff used to have to raise a service request with the information technology (IT) department when they need to generate reports tapping on the data stored in the company’s data warehouse. They would indicate what data or information was required, and IT would extract the right datasets from the data warehouse—which has about 20 terabytes worth of data—using a programming language. IT would then deliver the findings in text files, and data analysis was usually done using simple spreadsheet software.
According to Bruce Hsiao, Manager of Information Technology, Data Warehouse & Business Intelligence at FET, the indirect approach of working through IT for any data access was tedious and time consuming. Although the company’s management was aware of the need for more business user ‘self service’, most of the users were not equipped with the programming skills required to access data directly.