Single source of truth boosts accuracy and depth of data
For the past five years, BNI has been on a journey moving from traditional to modern analytics with Tableau as their visual reporting and analytics tool, growing the number of Tableau users by more than tenfold. Tech consulting company Cybertrend partnered BNI and provided close support in their initial stages of planning and Tableau implementation.
With 40,000 employees serving millions of customers worldwide, BNI was working with big data of 30 terabytes and growing, without a central depository that management at all levels could refer to. Before Tableau, managers had to rely on reports issued from the head office, which were only summaries of data that lacked detail. For example, data on account openings did not include the names and demographic information of customers, so it was very difficult to track progress and targets, or make strategic decisions based on insights.
Tableau helped BNI's head office consolidate a single source of truth and get a bird’s eye view across all offices and branches, with the ability to drill down and analyse data at different levels of the business. Up to 250 workbooks and 750 views have been created in Tableau, used daily by managers across the country to monitor branch performance and motivate their employees to hit targets. With more transparency and access to accurate and in-depth insights, it is easier to execute management decisions and strategy effectively on the ground.