Tableau has changed the way the Workforce Analytics team delivers services to stakeholders, allowing them to access timely workforce data that is automatically refreshed daily, shares Richard. About four years ago, before Tableau, managers had access to very limited workforce data provided to them by the HR team only a few times a year. Without timely information, AFSA’s managers struggled to make effective decisions about their workforce.
With automated reports now updating daily, and monthly reports optimised with dashboards updating previous month’s data on the very first day of every month, AFSA’s Workforce Analytics team has gained capacity to respond to more reporting needs, provide more services (such as analysis and analytics) and reach broader audiences in the organisation with the same amount of resources.
In fact, Adina shares that Tableau has “almost entirely reduced ad-hoc workforce reporting, saving resources equivalent to 1 full-time employee”, which was invested in higher-value activities for the business. The only ad-hoc workforce data and reporting requests the team are currently receiving are in relation to non-standard external requests (such as Parliamentary questions on notice or ministerial briefings) - and even then, the team is able to quickly retrieve the answers via Tableau at their fingertips, she adds.
When it comes to communicating with internal governance bodies (e.g.: AFSA’s Risk and Operational Management Committee or the Board), timely workforce data and insights are equally critical for organisational risk management and decision making. Before using Tableau, AFSA’s HR Reporting Team would take up to two weeks to create a static report based on snapshot workforce data; by the time the particular committee convened, the data would have become month-old and out of date.
“Right now, with Tableau, they discuss based on workforce data that’s accurate, reliable and updated overnight,” says Adina.