On-Demand Webinar

Optimize Distribution Performance and create a Customer Centric experience

Learn how Insurance companies can win over agencies by delivering an optimized distribution approach: enabling your agents and brokers to focus on high value, revenue generating activities. Also become customer obsessed by creating a customer centric experience for both policy holders as well as agents and brokers.

This is part of the solutions for today’s state of the world webinar series.

About the speakers


Huzefa Hakim Bandukwala

Solution Engineer - Service Cloud, Salesforce

Huzefa is an experienced architect with broad experience in addressing business problems with technology solutions. With over 10 years architectural expertise in industries including Financial Services, Education, Telecommunication, Travel and Hospitality, Huzefa has a proven track record in delivering innovative, integrated solutions with passion & commitment.

A brief summary of his expertise includes:

  • Demonstrated ability and experience in providing leadership and effectiveness in consulting and client management.
  • In-depth background in working with stakeholders to develop architecture frameworks that align strategy with business goals
  • Experienced in using modern frameworks, proven methodologies, best practices, and design patterns; with a strong ability to evaluate technical requirements and implement innovative solutions
  • Proven enterprise identity/integration architecture and design experience

Madhav Kannan

Embedded Analytics Consultant, Tableau

Having spent a majority of his 4 years in Tableau deeply immersed in the Tableau developer ecosystem, Madhav is part of the 'Embedded Analytics’ team in APAC, and he works with customers to convert their data offering into a product and monetize the same. When he is not hashing away at his keyboard, he can be found enjoying his favorite hobby – living vicariously through his favorite sports idols.


Li Xinyi

Service Specialist, Salesforce

Xinyi is a Salesforce Service Specialist for the Singapore market. As a technology enthusiast and customer experience advocate, she is passionate about transforming service to be customer-centric. With experience working with clients across industries such as Financial Service, Retail, Logistics and more, she collaborates closely with clients to inspire them with best practices. Currently, she focuses on improving digital experience to empower customers and employees with the right tools for better processes, engagement and relationship-building.

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