Technical Troubleshooting

I didn't receive an email with my Schedule Builder before the event, how do I access that now?

You can access your Schedule Builder by logging into the Tableau Live Asia Pacific site, with the same credentials you used during registration, and navigating to ‘My Schedule’ from the left menu bar.

I am having technical difficulties, what are some quick solutions I should first try?

Try various browsers, attendees often find better success using Google Chrome.

Clear your web browser cache, re-login to the event platform.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

Be sure you have closed out of other tabs in your browser for best performance.

I am receiving a “could not connect” or other error message, what should I do?

Try various browsers, attendees often find better success using Google Chrome.

Clear your web browser cache, re-login to the event platform by navigating directly to https://events1.social27.com/tableau-apac/auth, do not just refresh browser.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

Be sure you have closed out of other tabs in your browser for best performance.

I am having trouble signing in, what should I do?

Try various browsers, attendees often find better success using Google Chrome.

Clear your cache, open a new InPrivate/Incognito browser and re-attempt login.

If you are still experiencing issues, please try the ‘Forgot Password?’ feature to reset your password.

What are the system requirements to join a session?

Windows 7 and above, running Chrome, Firefox, or Edge. Internet Explorer is not supported
MacOS 10.9 or later, running Safari, Chrome, or Firefox.

I've been logged out of my session and I'm having trouble logging back in, what should I do?

Try various browsers, attendees often find better success using Google Chrome.

Clear your web browser cache, re-login to the event platform by navigating directly to https://events1.social27.com/tableau-apac/auth, do not just refresh browser.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

Be sure you have closed out of other tabs in your browser for best performance.

My devices are connected properly, but I can't hear anything. What should I do?

If you're confident everything is connected properly, your devices might be being used by another tool or application.
Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

Where do I find the video for the Keynote?

From the Home screen, when it is time for keynote to begin, a play button will appear and you must click that button to start the video.

What are the system requirements to join a Roundtable?

Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported. MacOS 10.9 or later, running Safari, Chrome, or Firefox.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

Experiencing a technical issue with Roundtables? Please try the following:
  • Close out of all other tabs in your browser for best performance
  • Use a different browser. Other attendees have found the most success using Google Chrome
  • Clear your web browser cache and re-login to the event platform by navigating directly to https://events1.social27.com/tableau-apac/auth, do not just refresh browser
  • Unblock cookies in your browser settings
  • Ensure all other video conferencing apps are closed (ex: Zoom, Google Chat, Go To Meeting, etc)
  • Adjust your device audio and video settings (ex: switch microphones, adjust audio volume, etc)

For additional help, contact us at events@tableau.com.

My camera and/or mic isn’t working during my Roundtable discussion, what should I do?

If you're confident everything is connected properly, your devices might be being used by another tool or application.
Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

You may also need to adjust your audio and video system settings.

Try disabling VPN, if applicable.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

I'm still experiencing issues - any final steps?

If you're still having issues, please contact events@tableau.com

Sessions including Breakouts and Data Discussions

How do I sign up for a Data Discussion?

No need to sign up for a Data Discussion! Click on the Data Discussions icon you would like to join. The video will load here and you can type questions into the Chat on the right.

Where can I find information on Data Discussions?

Data Discussions topics and speakers are displayed on the Breakout Sessions tab in the main navigation.

How do I ask questions or talk to others in a session?

Please use the Chat feature to interact with other attendees or ask speaker questions. These are available on the individual session pages. This function is only available for Breakout Sessions and Data Discussions.

I submitted a question in a session, but it wasn't answered.

If you were unable to receive an answer to a question you submitted, please send the question to events@tableau.com and reference the session name.

Where can I find which languages are offered for subtitles?

Captioning in Japanese, Korean, Thai, Bahasa Indonesia and Mandarin. Please look for subtitle information at the top left of the streaming player. Look for "Select a language" and choose from the dropdown. You may need to re-size your screen for this icon to appear on the player.

Where can I find more info on a topic covered in a session?

At the bottom of each session page, you will find a Resources section that has more information about topics covered in that particular breakout session. You can also visit the Data Village page in the main navigation to find additional resources in "Leading Through Change with Data" and "Resource Hub".

How can I submit feedback on a session?

After the session concludes, there will be pop-up box for you to rate the session. There is only one opportunity to take the survey once the session concludes, so please let us know your thoughts before heading to your next activity.

Will session recordings be available after the event?

Yes, your registration includes access to all on-demand content, which will be available after the event. You will receive an email with information on how to access the recordings.

I'm experiencing a technical issue while trying to watch a session, what should I do?

Please refer to the technical category of the FAQ.

How do I report something inappropriate in the Chat or Q&A?

All Chat is moderated by Tableau to ensure that it stays aligned with our Code of Conduct. We will delete anything that violates it. If you see anything that you think is inappropriate, please email events@tableau.com immediately with the details and location of the inappropriate content.

Was your question about Sessions or Data Discussions not answered?

For further questions, please contact us at events@tableau.com

Roundtables

What is a Roundtable?

Roundtables are networking based, live video chats centered around a specific topic. Topics are created by attendees (ex: include “Creating a culture of analytics” to “Less is more, how to simplify dashboards for complex insights” to “Looking for Tableau Prep newbie best practices”). As the host of a roundtable, you can mark it as public (any attendee can attend) or private (you invite specific attendees only). Please refer to Roundtables.

How do I create a Roundtable?

Click 'Create Roundtable' on the top right of the page. Fill out all of the information. Please select August 26 as the Roundtable date. Note that you are required to invite at least one attendee to your roundtable. Roundtables are limited to 6 attendees. When all information is complete, select 'Create Roundtable'. It will display in your list of 'My Roundtables' and in the 'All Roundtables' if it is public.

How do I launch a Roundtable?

Several minutes before the start of your Roundtable, navigate to the 'Roundtables' table in the main navigation and scroll to the 'My Roundtables' section. Locate the roundtable that is about to begin. Click on the 3 dots in the top right corner and select 'launch'. Window will open with Roundtable. Make sure video and microphone are enabled. Select the "lock" on left side of web address. Allow camera and microphone.

What is the difference between a public and a private Roundtable?

As a host, you can determine if your roundtable is public (open to any attendee) or private (invite only). Public roundtables are displayed in the 'All Roundtables' section. Private roundtables do not display here and only display in the 'My Roundtables' section for those that are invited to the private roundtable.

How do I join a public Roundtable?

You can browse the list of public roundtables in the 'All Roundtables' section of the page. To join one, find your desired roundtable, and select the 3 dots in the top right and click 'join'. This will add the roundtable to your 'My Roundtables' section. You can filter through public roundtables by selecting an 'Area of Interest' or you can search by a keyword. Private roundtables will not display in the list of 'All Roundtables'.

How do I join a private Roundtable?

You can only join a private roundtable if you were invited by the host. Roundtable invitations will display in the 'My Roundtables' section of the page. Once you see the Roundtable on your screen, simply click on the 3 dots at the top right of the Roundtable and select 'Accept' or 'Decline'.

How do I accept or decline a Roundtable invitation?

You can accept or decline from the email notification. Or, you can go to the Roundtables tab, click the 3 dots in the top right hand corner and click Accept or Decline.

When should I schedule my Roundtable?

You can begin scheduling roundtables when the event site opens. We recommend that all roundtables be scheduled on August 26 and take place during the event.

How many people can join a Roundtable?

Roundtables are limited to a total of 6 people (including the host). If you are the host, you are required to invite at least one other attendee to the roundtable.

Who launches the Roundtable?

You can launch a roundtable you have been invited to. Click on the 3 dots in the top right corner and select "launch". Window will open with Roundtable. Make sure video and microphone are enabled.

What if the Roundtable I want to join is full?

If the Roundtable you want to join is full, feel free to start another one on the same topic. Make it public to encourage others to join you.

How do I remove someone from a Roundtable?

Only the person who set up the Roundtable can remove an attendee.

How do I add another participant if the Roundtable is full but someone declined to join?

Only the person who set up the Roundtable can remove the attendee. First delete the participant that cannot attend, then add a new participant.

I have a question that was not answered here, who do I contact?

For further questions, please contact us at events@tableau.com

How do I share my screen in a Roundtable?

Place your mouse on the video screen and a bar will appear. Select the present now on the bottom right of bar.

Can I leave the Roundtable tab while my Roundtable is active on my screen?

No, if you click off the Roundtable tab, you will be forced off your Roundtable in session.

How do I mute myself during a roundtable?

Place your mouse on the video screen and a bar will appear. Click the microphone icon and you will be muted.

How do I know how much time is left during a roundtable?

There is a countdown clock on the bottom left of the Roundtable window.

What happens at the end of a roundtable? Will the session end automatically?

The countdown clock will disappear at the end of the session. However, you must manually exit the Roundtable.

What are the system requirements to join a Roundtable?

Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported. MacOS 10.9 or later, running Safari, Chrome, or Firefox.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

Experience a technical issue with Roundtables? Please try the following:
  • Close out of all other tabs in your browser for best performance
  • Use a different browser. Other attendees have found the most success using Google Chrome
  • Clear your web browser cache and re-login to the event platform by navigating directly to https://events1.social27.com/tableau-apac/auth, do not just refresh browser
  • Unblock cookies in your browser settings
  • Ensure all other video conferencing apps are closed (ex: Zoom, Google Chat, Go To Meeting, etc)
  • Adjust your device audio and video settings (ex: switch microphones, adjust audio volume, etc)

For additional help, contact us at events@tableau.com.

My camera and/or mic isn’t working during my Roundtable discussion, what should I do?

If you're confident everything is connected properly, your devices might be being used by another tool or application.
Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

You may also need to adjust your audio and video system settings.

Try disabling VPN, if applicable.

Make sure you are not blocking cookies in your browser settings during this event – it can affect your ability to access certain features like changing your profile picture or joining a roundtable.

Tableau Doctor

How do I schedule a Tableau Doctor appointment?

Head to the Tableau Doctor tab in the main navigation menu to schedule your appointment and to learn more about Tableau Doctor.
Please note: appointments are limited to two per attendee and are available until filled on a first-come, first-served basis.

There are no Tableau Doctor appointments available. What should I do?

We recommend checking back at a later time in case of cancellation. We also have a toolkit of resources. Please take a look at the Data Doctor toolkit.
Alternatively, if you need product assistance we recommend filing a support request.

What if I miss my Tableau Doctor appointment?

You may try to schedule a new appointment, if there are appointments available.
Appointment availability is limited. If no appointments are available, please try again at a later time. Appointments may become available due to cancellations.

Alternatively, you can also open a Support Request if you need product assistance.

I'm having issues joining in to my Tableau Doctor appointment. What should I do?

Follow the invitation instructions provided in your Appointment invitation from invites@meetinghubb.com to join the Zoom meeting. Should you need further help to connect audio or share your screen, please see the following links:

I have booked an appointment, but I have not received any confirmation. What should I do?

If you are missing your meeting confirmation, please check your spam/clutter folder.
Invites will come from invites@meetinghubb.com.
Note that your Tableau Doctor scheduled appointments will not appear in your Social27 "My Schedule" page. Please refer to your confirmation email and/or calendar invite for this information.

How do I launch Tableau Doctor within my organization?

We have taken our years of experience and lessons learned in running Tableau Doctor and packaged them up into a toolkit of resources for you. Check out the Data Doctor toolkit today!

Was your question about Tableau Doctor not answered?

After finishing your Tableau Doctor Appointment, you should receive a Prescription Form containing all the technical details of your appointment. If your question was not answered or if your issue was not resolved, please respond to this Prescription Form for further help from the Technical Support Team after the event.

For further questions, please contact us at events@tableau.com.

Data Village

What is Work.com and how can I learn more?

Work.com by Salesforce provides solutions designed to help businesses reopen the workplace, while helping to keep employees, customers, partners, and communities safe and informed during the COVID-19 crisis and beyond.

Get products to support your return to the workplace, find thought leadership content from renowned experts, learn through inspiring stories, and extend with guidance from the Salesforce ecosystem. Please visit the Leading Through Change section in the "Data Village" tab or Work.com to learn more.

What is "Leading Through Change with Data?"

Leading Through Change is a series of insights gathered to help people and organisations lead through uncertain times. Find valuable perspectives, tips, and resources in the Leading Through Change with Data section in the "Data Village" tab. This section also has information on the COVID-19 Data Hub.

How do I join the conversation on social with #TableauLive20?

Join the conversation on social with #TableauLive20. You can also view posts by other #TableauLive20 users on the bottom of the "Home" tab in the main navigation.

Where can I find information about Tableau's partners?

You will find partner solutions micropages located with the Data Village.

How do I download Tableau virtual backdrops and snap a pic?

"Step" inside our virtual photobooth to snap a pic for your data followers, and check out our fun, vizzy backgrounds that will liven up your next virtual meeting. Visit the "Photos, Music, and Fun" page within the "Data Village" tab.

How do I earn Badges and see the Tableau Live Leaderboard?

Engage in a fun, virtual competition with fellow data rockstars as part of Tableau Live. Collect badges and points by attending sessions, roundtables, and interacting on the Tableau Live site. More badges and points get you eternal glory and bragging rights on the Tableau Live leaderboard.

Get started:

  1. Go to the Data Village tab in the main navigation. Within Data Playground, select the "Earn Badges" page. Familiarize yourself with badges and how to earn them.
  2. Explore and engage in the Tableau Live event, collecting badges along the way.
  3. Earn more points and watch yourself climb to the top of the Leaderboard (view on the "Attendees" tab in the main navigation).
Was your question about Activities within Tableau Live not answered?

For further questions, please contact us at events@tableau.com

Networking

Can I message another attendee?

Yes. Go to their profile and click 'Message'.

Is there an opportunity to connect virtually with other attendees?

Yes! Try our networking Roundtables. These are small group video sessions surrounding a topic created by an attendee. Please refer to the Roundtables section for more information on creating and joining Roundtables.

Can I follow attendees that interest me?

When you find an attendee you’re interested in connecting with, simply click 'Connect' under their profile.

How can I find attendees I want to connect with?

Artificial intelligence will match you with attendees in similar industries, roles, and with similar interests to your own to make it easier for you to connect with the right people.

Why record a video bio?

The video bio that you publish on your profile is a great way to humanize your virtual self. It’s also added the Hello Data People section on the Attendees page so that attendees with similar interests can quickly get to know you and connect!

Why do I need to choose areas of interest?

This helps us make sure you’re seeing the sessions and other content relevant to your interests. Go to the My Profile tab. Next to "Personalize My Areas of Interest", click the pencil. Choose your areas.

How will my personal information be used?

Upon registering for Tableau Live Asia Pacific, all registrants have agreed to the storing and processing of personal data by Tableau and by Salesforce, as described in the Tableau Privacy Statement and the Salesforce Privacy Statement, respectively.

Can I have my profile anonymous?

While we don’t recommend it, you can turn your profile to Incognito Mode to hide yourself from the networking and search features. Going Incognito means other attendees cannot find nor interact with you.

Someone posted inappropriate content. How do I report this?

If you see anything that you think is inappropriate, email events@tableau.com immediately with the details and location of the inappropriate content.

How can I see more ‘Hello Data People!’ videos?

Hello Data People! videos are displayed based on the areas of interest you selected and you can filter the videos based on those areas of interest. If you would like to see more videos that relate to different areas of interest, please to the My Profile tab and next to “Personalize My Areas of Interest”, click the pencil. Choose your areas and refresh your page to see them updated. You will then see different videos on the Attendee page.

Was your question about Networking not answered?

For further questions, please contact us at events@tableau.com

Tableau Sales & Products

How do I get in contact with my Tableau Sales representative?

Please email sales@tableau.com, and you will be routed to your Sales representative.

I would like to talk to someone in Sales about Tableau products.

Excellent! Please submit your contact information on the Tableau website, and someone from Tableau Sales will contact you.

I would like to see a demo.

Absolutely! In just 30 short minutes, we’ll cover the ins and outs of Tableau products and how to get the most out of your sales data. Watch now

Where can I find more information about Tableau's product offerings?

For more information about Tableau's products, please visit the Tableau website.

Is there somewhere I can share new product feature ideas?

We’d love to hear your ideas and feature requests. Stop by Roundtables and look for topics that begin with "Hosted by Tableau Development". If there isn’t a topic there that relates to your feature idea, you can submit ideas anytime by going to the Ideas page in Tableau Community Forums.

Was your question about Tableau Sales & Products not answered?

For further questions, please contact us at events@tableau.com

Explore Tableau Resources

Where can I find out information on the newest releases?

For more information about Tableau's latest releases and newest features, please visit the Tableau Website.

What is Tableau Blueprint?

Tableau Blueprint is a methodology for building the capabilities you need to create a successful, data-driven organization. For more information, please visit the Tableau Website.

Where can I learn more about Einstein Analytics?

For more information about what Einstein Analytics has to offer, please visit the Salesforce website.

Was your question about Tableau Resources not answered?

For further questions, please contact us at events@tableau.com

Explore Tableau Education

Are there resources for students and teachers?

Yes, Tableau Desktop and Tableau Prep Builder are free for students and instructors around the world. Learn more

How do I get Tableau certified?

Tableau certifications are in record-high demand! Stand out to employers and clients with our new, all-inclusive, official Tableau Desktop Specialist training and certification solution. Learn at your own pace, get answers from our expert instructors and community, and enjoy peace of mind with up to two exam attempts.

Learn more

How can I continue my Tableau education?

Build the right analytical skills and become a Tableau expert.

Learning Paths
Discover self-paced, guided learning paths curated by experts. Each learning path provides curriculum, skills assessments, and badges to ensure you have the technical skills needed for your role.

Find your primary role in your organization. Explore the learning objectives, curriculum, and related paths you may be interested in. Not sure where to start? Answer a few quick questions in our Tableau Learning and Community Guide quiz below to help identify which of our role-based learning paths is right for you.

Learn More

eLearning
eLearning allows you to easily onboard and educate your team in a consistent and scalable way. Courses are interactive and designed to help users learn Tableau at their own pace, regardless of skill level and curated to the roles in your organization.

Get a full year of eLearning for only $120 to build your data skills and earn badges to show off your knowledge. New Feature Spotlights lessons are released every quarter, so you never miss a beat on the latest releases.

Learn More

Instructor Led Learning
Tableau Classroom Training courses help you quickly master Tableau and put it to work for you and your organization. Whether you’re a new or experienced Tableau user, our expert instructors will advance your skills through hands-on education.

All-in-one Tableau Desktop Specialist Exam Readiness
Tableau certifications are in record-high demand! Stand out to employers and clients with our new, all-inclusive, official Tableau Desktop Specialist training and certification solution. Learn at your own pace, get answers from our expert instructors and community, and enjoy peace of mind with up to two exam attempts.

Learn More

Will I get access to Tableau Live recordings?

Yes, your registration includes access to all on-demand content, which will be available after the event. You will receive an email with information on how to access the recordings.

Was your question about Tableau Education not answered?

For further questions, please contact us at events@tableau.com

Tableau Community & User Groups

How do I become part of the Tableau Community?

We’re who we are, and we’re where we are, because of bold-thinking, problem crunching, idea-inspiring people like you. The Tableau Community showcases some of the best Tableau has to offer – a place where like-minded data rockstars can truly shine. For more information on Tableau Community, join one of the Tableau Live Data Discussions or visit the Tableau website.

How do I join or start a Tableau User Group?

Loved connecting with your data community at Tableau Live? It doesn't have to end here–continue it year round by joining a Tableau User Group. For more information on Tableau User Groups, join one of the Tableau Live Data Discussions or visit the Tableau website.

Where do I find out more information about Tableau Public?

Your data has a story. Share it with the world. Visualise and publish data on topics you care about. Explore and be inspired by creations from like-minded data enthusiasts. For more information on Tableau Public, please visit the Tableau website.

How can I sign up for Viz of the Day?

We hope you enjoyed the Tableau Public Viz Gallery as part of Tableau Live. If you're looking for daily inspiration, subscribe to Viz of the Day on the Tableau Public website.

Was your question about Tableau Community and User Groups not answered?

For further questions, please contact us at events@tableau.com