Dewar and his team quickly shrank a shortlist of potential analytics solutions, which included Tableau, QlikTech’s QlikView, SAP Business Objects, and Microsoft, down to two possible suitors: Tableau and QlikView.
“Tableau edged QlikView on almost every score,” he says. “The ease of use, total cost of ownership, and top right position in the Gartner Magic Quadrant all favored Tableau.”
Owing to the insatiable demand among users for the best-in-class platform for visual analytics, an initial deployment of Tableau Desktop licenses quickly blossomed into almost 100 Tableau Server users.
“Tableau Professional Services did a great job in helping us with the planning and installation. Their knowledge, experience and commitment—coupled with the general ease of use of Tableau—meant we were live in days,” says Dewar.
What difference is Tableau making? For the first time, St. George’s has accurate, near real-time insight into acute hospital services, plus a wide variety of specialist hospital-based and community services. For example, the quarterly scorecard-based reporting has moved to an almost continuous process, with key clinical divisions like Medicine, Surgery, and Women & Children now having information on their services never more than one day old.
“By capturing rich, timely insight into the hospital’s current behaviour, the team is able to advance care coordination, improve care quality and increase healthcare efficiency,” says Dewar.