With Tableau, everyone in the council can make the most of data—regardless of technical skill. Rich Stockley, Chief Research Officer, explains how Tableau has changed the dynamic at Surrey County Council. He regularly meets with senior managers to discuss data, prioritizing fact over intuition. Rich shares how the council uses a Tableau dashboard to track interventions at youth clubs. The dashboard updates every morning, allowing the team to understand priorities and better manage their time. As a result, the team has eliminated unnecessary travel, saving the council money. Processes that used to take weeks now takes mere hours in Tableau. Rich says that this time savings has “freed up staff to spend time doing more important things.”
Tableau: What motivated the council to adopt Tableau? Rich Stockley, Chief Research Officer, Surrey County Council: One of the key problems at the council is that a lot of people that we work with know data quite well, but a lot of the people that we work with don't. So we need to provide them with a tool that they can use that allows them to query a data set. Tableau: Has the council changed how they approach data? Rich: So we're spending time with senior managers, with senior decision makers. We're going into senior management meetings with a data set and with Tableau and sitting down with them and working through the data, answering their questions about the data, dispelling some of the myths that they have about the data, because they always have a perception about the way things are. Tableau: Is it just senior managers who use Tableau? Rich: We really are working right across the organization, right from the bottom up, from front line staff.