Detailed analytics leads to more insightful business reporting
With Tableau, MA Assist can better monitor and report business performance across all major departments including operations, sales and account management teams, as well as throughout its repair network. Connecting all key data sources together through Tableau provided accurate, up-to-date performance reports whenever required, and eliminated delay-to-insights issues.
“Prior to Tableau we relied on spreadsheets to collate and report on key business performance,” says Jorge. “While sufficient in some areas, the time taken to compile and analyze data led to key insights going unnoticed, or only being spotted too late to be helpful.”
“Now we’re able to see in real-time how we are performing, month to date and year to date, using a variety of customizable Tableau visualizations,” Jorge added. By extracting, collating, visualizing and analyzing data taken from all our core management systems, we can immediately see where improvements can be made across all our processes.”