Pennine Care NHS Foundation Trust is one of the UK’s leading providers of community and mental health services. The trust employs 5,500 staff who deliver care to more than 1.3 million people across six boroughs of Greater Manchester, England.
In an effort to improve processes, the Trust’s information team implemented Tableau, quickly expanding to over 600 Tableau Server users that regularly access over 1,000 operational dashboards. With Tableau, the team cut reporting times by weeks, secured funding for new services, increased collaboration between employees, and improved the overall quality of patient care being delivered throughout the Trust.
It's really changing the way we look at data and how that can influence decisions within the Trust. Tableau makes it accessible.
People can get the data they need now, rather than waiting until next month.
I thought a system like Tableau might make a difference, but I never realized how much of an impact it could really make, especially culturally.
Improving care: Breaking down silos between 10 types of children’s services
With over 600 employees throughout the Trust now fully engaged with Tableau, Ella and her team are able drive change in ways never previously possible, using insights uncovered in the data.
“By examining the links between key pieces of information such as where referrals are coming from and the courses of treatment being taken, we can target the areas of the Trust where we can make a real difference” says Ella.
For example, the Trust has used data from Tableau to transform its children’s services.
“We had 10 different types of children’s services all working in the same geographical area, but all in separate silos,” explains Ella. “Using Tableau, we built a report to show that some patients were being seen by as many as seven different services at the same time, without the others realizing. This one report triggered numerous actions within the Trust to provide a more coordinated level of care to these patients. As a result, not only has our patient care improved, the overall efficiency of the children’s services we provide has been greatly increased as well.”
Securing funding for services
The Trust is consistently using Tableau to support business cases and service transformations across the organisation. With more accessible data, the Trust can efficiently track demand for services and adjust funding accordingly.
For example, with Tableau, the Trust identified a need for health promotion follow ups for patients who visited the emergency department (also known as A&E). After the Trust presented the data to the commissioners with Tableau, they made the case for process changes and secured money for the initiative.
Tableau also helped Trust staff identify a growing demand on the pediatric medical service at the Oldham location. After analysing the data in Tableau, they had solid evidence that the service had both the capacity and the quality to meet demand in the area. They presented this data in Tableau, helping to secure additional funding from commissioners.
“This is helping support conversations with our commissioner to ensure funding is secured in the right areas for the right reasons at the right level to provide quality care for patients in our localities,” says Ella.