Tableau: Why did you choose Tableau instead of building your own BI solution?
Richard: The pure power and capabilities of Tableau really meant that we didn't need to invest in building our own analytics solution, but rather we could build around Tableau and leverage the power of Tableau and use our OEM partnership with Tableau to help us move forward in that industry.
Tableau: What data do you present to customers in MyTrials Analytics?
Richard: With Tableau and MyTrials Analytics, we're able to show the customer the entire performance of their clinical trial and even their entire portfolio of clinical trials—combining the data from multiple clinical trials in one visualization. This allows the customer to immediately see where there are any outliers.
We want to be able to spot problems before they become problems. For example, we can see the history of a patient's visit schedule. We might know that by average, this patient will probably be one or two days late for a visit. We try and flag that earlier so that the clinical team can make sure that there's medication on site. If the medication's going to expire, they can make sure that they have the right medication in transit—so by the time the patient arrives, there won't be any problems.
Tableau: How do you handle authentication?
Richard: We sync Tableau with our own single sign-on (SSO) capability, which means that if a customer's coming from one product to another product, or any other system, they don't have to login twice. They navigate seamlessly from their application into their visualizations. And regardless of the application that they're coming from, they're able to see data from all of the different systems that they have with PAREXEL.
So, when the user logs into the dashboard, even though it's one dashboard, it's customized for that particular user, both in terms of security and the type of data that they're seeing, the terminology used in the dashboard.