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Over the past year, public service organisations - involved in government administration, public health, or public education operations - have faced extraordinary challenges, ranging from navigating the COVID-19 pandemic to implementing massive government assistance programs, driving economic recovery to winning citizens' trust. Each of these demanded collaboration, agility, and resiliency to meet the needs of the constituents.
These crises have demonstrated the value of data to every public service agency - and now, there is no turning back from an increasingly data-driven and digital government. The transformative power of data will drive better decisions and outcomes. The ability to identify meaningful insights will prepare public service organisations for what's next. Data analytics will help agencies meet the expectations of both citizens and policymakers for a high-performing, responsive, and accountable government that can solve even the most complex problems.
Join us for the 8th edition of Tableau Singapore Public Sector Day on 17 June, to learn how local and global public service agencies are using data and modern analytics to meet current and future demands. Our speakers will explore:
- Using data for COVID-19 response and vaccine management
- Transforming citizen services with analytics
- Reimagining workforce management
- Restoring trust through transparency
Who Should Attend
If you are innovating, leading or delivering public programs and policies, Tableau Public Sector Day is for you! Past attendees of Tableau Public Sector Day include the Heads, Directors, Managers and Program Leads of:
- Strategy & Planning/Innovation/Transformation
- Data Management
- Data Science
- Research & Analysis/Business Intelligence/Insights
- Citizen Engagement/Community Building
- Information Technology
- Operations (including Finance, Internal Audit, Human Resources, Capability Development, Procurement, Marketing, Services)
This event is complimentary for Singapore public service officers to attend, and by invitation only. Registration requests will be processed based on a valid work email address. Tableau reserves the right to restrict or limit the attendance of all other profiles.
08:30 - Check-in Online & Get Ready
Get onto the virtual event platform early and ensure you are all set up.
09:00 - Welcome Address & Introductory Remarks
Start Tableau Singapore Public Sector Day 2021 with a quick rundown of the exciting event highlights of the day!
09:05 - Keynote: Why Every Digital Transformation is a Data Transformation
Digital transformation is data transformation, and government entities need to make their biggest bets on data–now. Join Tableau CTO Andrew Beers to hear his perspective on trends and innovations impacting the future of data and analytics. Andrew will share how organisations can keep the workforce, and the public, informed, and ways organisations can empower everyone to do more with their data to drive transformation.
09:20 - Data Transformation is at the Heart of Digitalisation
Organisations, public or private, around the world are accelerating their digitalisation efforts, more so due to COVID-19. At the heart of digital transformation is data transformation. Done well, the transformation efforts will supercharge the effectiveness of the entire organisation as leaders and staff embrace the use of data, and incorporate data science and AI into workflows, products and operations.
This talk highlights the suite of capability development initiatives that are running to help agencies drive their own data transformation efforts. From frameworks & guides, training and masterclasses, to community building meetups, campaigns and hackathons, learn how you can easily be a part of them – either as a participant, an advocate, or leverage these initiatives for your own internal data transformation needs. You will also hear about how we’re walking the talk in leveraging these initiatives to drive data transformation within GovTech and evolve ourselves into a data analytics ready organisation.
09:45 - Upgrading Residents' Experience with Transparent Services
Today's tech-savvy constituents have high expectations when interacting with the government. By sharing the agency's performance, the District of Columbia Department of Consumer and Regulatory Affairs (DCRA) enables the public to easily track DCRA's service goals, regulatory enforcement, and important public data through helpful resources like the Landlord Violation Tool.
10:00 - Executive Discussion on Beyond the Pandemic: Reimagining the Workforce & Transforming Citizen Experience
From pandemic response to public communications and transparency, the demand for data and insights has never been greater. This exclusive discussion with public service leaders centers on how they have reimagined their workforce and embraced data to transform the citizen experience. Hear how Urban Redevelopment Authority is harnessing data to formulate plans and policies, building a data literate workforce across the agency, and introducing innovative digital programs to engage the community. Learn how the Singapore Civil Defence Force is leveraging data in the critical planning of resources and service operations, while also ensuring the safety and well-being of their first responders.
- Ching Tuan Yee, Director (Physical Planning, East), Urban Redevelopment Authority
- Yeo Wee Teck, Senior Assistant Director (Data Transformation), Transformation and Future Technology Department, Singapore Civil Defence Force
10:15 - Break | Virtual Solutions Showcase opens
Time for a break to refill your morning beverage! While stretching it out, do check our our Virtual Solutions Showcase to see the latest innovations from Tableau and our partners.
10:30 - A Proven Way to Assessing Data-Readiness of Public Agencies
COVID-19 has dramatically changed the way we work. It is more critical than ever for public sector leaders to put data at the center of their decision-making—for internal decisions that affect policy and resource planning, and for external decisions that impact the citizens' experience. In this session, learn how you can:
- Learn about the core capabilities that are common to all data-driven organizations
- Understand how Data Culture helps public sector unlock the power of data
- Evaluate where you are in your journey to become data-driven
- Success stories from public sector customers
10:45 - Redesigning Workplace Experiences & Citizen Engagement Possibilities
Step into the new work-from-anywhere world where leaders and consumers of data are discovering new ways to access information, collaborate, and engage with one another to get their jobs done. This is the Future of Work, and technology is a critical enabler. Enjoy a fun sharing on how data can be leveraged to design the workplace of the future, supporting a workforce that is operating remotely and managing data on the move. From interacting with dashboards and querying the data via mobile devices, to embedding vizzes into public portals to promote transparency and digital participation, self-service analytics and data management have been brought to a new level–but without compromising on important considerations including data quality, governance, privacy, and security. The possibilities to redesign and enrich the workforce or the citizen experience–by leading with data–are limitless.
11:00 - Uniting Communities for Data Good
Join us for a chat with the winners of the 2020 Data Arcade Tournament, Klarissa and Haikal, who won unravelled the relationship between Singapore’s property prices and the popularity of primary schools, and data storytelling their interesting discoveries through a fun viz! The winners will share about their journey learning Tableau from scratch to understanding the ins and outs. They will also discuss how they continued to leverage what they have learned, and applying visual analytics best practices to their work in the last 12 months. For those of you who are keen to join the Tournament this year, don't miss catching their hot tips on what should be top of mind!
- Haikal Yeo, Senior Analyst (Planning & Research), National Population and Talent Division, Strategy Group, Prime Minister’s Office
- Klarissa Khor, Research Analyst, Research and Management Information Division & Planning Officer, Planning Division, Ministry of Education
11:10 - Closing Remarks | Presentations End
A wrap up of the presentations for the morning, and sharing next-step recommendations for public service officers to take action!
11:15 - 12:15 - Live Chats & Demos @ Virtual Solutions Showcase
Watch live demos led by Tableau and our Solutions Showcase Partners on the latest innovations for the public service. Chat live with an expert on topics that interest you. Do also check out the on-demand resources to enrich your learning experience. We hope you feel energised and empowered to build your next action plan for your organization - leading with data of course!