How to Empower Users While Maintaining Standards

Wayne Eckerson, Director of Research, Business Applications and Architecture Group at TechTarget

Achieving self-service analytics requires tight collaboration between business users and their technical counterparts. Data sources, interfaces, business rules and governance guard rails must be designed to accommodate particular topical domains, and levels of expertise. The process of creating such customized solutions tends to result in very productive collaboration, not just across the IT-business boundary, but also between and among business users and IT professionals alike.

This webcast summary from the One-on-One Webcast series, features Wayne Eckerson of TechTarget and Kevin Sonsky, Director of Business Intelligence at Citrix Systems. Review the major talking points each makes as they tackle the issue of balancing today's self-service business intelligence tools with legacy enterprise reporting and data standards.

This paper details the 5 key lessons learned by Citrix throughout their business intelligence journey:

  • Organizational structure
  • Information standards
  • Data governance
  • Tools standards
  • Self service

View the webinar this summary is based upon.

About the author


Wayne Eckerson

Director of Research, Business Applications and Architecture Group at TechTarget

Wayne Eckerson has been a thought leader and consultant in the business intelligence (BI) field since 1995. He has conducted numerous in-depth research studies and is a noted speaker and blogger. He is the author of the best-selling book Performance Dashboards: Measuring, Monitoring, and Managing Your Business. He is a noted keynote speaker and blogger and he consults and conducts workshops on business analytics, performance dashboards and BI, among other topics. For many years, Eckerson served as director of education and research at The Data Warehousing Institute, where he oversaw the company’s content and training programs and chaired its BI Executive Summit. Eckerson is currently director of research at TechTarget, where he writes a popular weekly blog called Wayne’s World, which focuses on industry trends and examines best practices in the application of BI.