Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1174414
Tableau Online

After selecting Ask Data, an error would sometimes occur when connected to a large data source, "Encountered the following error and now waiting to retrying indexing: Can't index data due to a system error."

Open
1183688
Tableau Online

Published workbooks with a NOW() calculation would sometimes not display the correct "Site Time Zone for Extracts" setting.

Open
1199451
Tableau Online

Tableau Online would sometimes attempt to create indexes on Snowflake temp tables.

Open
1224909
1020527
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1191028
Tableau Prep

With some versions of Tableau Prep Builder, the registration prompt would occur with every launch of Tableau Prep Builder even when Tableau Desktop registration had already been completed.

Open
1204268
Tableau Prep

The 2020.4.1 installer will show a new option in the "Install customizations" to select the option for the ability to "check for product updates". This option is for future functionality and currently does not work.

Open
1211997
Tableau Prep

When loading a step, a message would sometimes display to report, "No fields to display", before displaying the fields or data grid.

Open
1168543
Tableau Server

After an upgrade to 2020.3, loading a view containing a published extract could fail to load with the error, "Could not find Hyper hosts to connect to. Unable to connect to the Tableau Data Extract server. Check that the server is running and that you have access privileges to the requested database."

Open
1111559
Tableau Server

Multiple crash dump folders could be created per day for VizQL or Backgrounder where all call stacks would contain the method DataValue::SetString(Collation const&, char16_t const*).

Open
1195152
Tableau Server

Tableau Server would sometimes not display the licenses on the Manage All Sites > Settings > Licenses page. TSM does show the correct product keys activated and the user seat count on Tableau Server is correct.

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1031599
Tableau Server

Node became unlicensed when moving the license service to another node in multi-node server environment

Open
1233456
Tableau Server

The TSM command, "TSM security regenerate-internal-tokens" would not work in 2020.3.6.

Open
1146567
Intune

App configuration support without an enrollment scenario was added (iOS).

Fixed in:
2021.209.4691
1223771
Tableau Bridge

The Recommended refresh showed a failure in the Jobs view with a read time out starting with 2020.4.1.

Fixed in:
20204.21.0217.1203
1184639
Tableau Desktop

In the Dashboard menu, the "Title" and "Caption" were not translated correctly for zh-CN.

Fixed in:
2019.2.22
1131764
Tableau Desktop

A string calculation that is used for a search filter could produce inconsistent results after an upgrade of the product.

Fixed in:
2020.4.2
2020.3.6
2020.2.11
2019.4.17
1204292
Tableau Desktop

Korean characters would display as black boxes in a Japanese Windows system.

Fixed in:
2020.4.2
2020.3.6
2020.2.11
1203508
Tableau Desktop

Aggregation of a calculated field could show incorrect results when another measure was added or removed from the Measure Values card starting with 2020.2.

Fixed in:
2020.4.2
2020.3.6
2020.2.11
1062597
Tableau Desktop

Opening some WDC connectors could cause a Tableau Desktop crash.

Fixed in:
2020.4.2
2020.3.6
2020.2.10
1216714
Tableau Server

An upgrade or installation would fail if the log location used a non-default location not available to all nodes in a cluster.

Fixed in:
2020.4.2
2020.3.6
2020.2.11
2020.1.14
2019.4.17
2019.3.18
2019.2.22
2019.1.26
2018.3.28
1214401
Tableau Server

Issues related to product usage data, including the connectToUsage event, have been completed.

Fixed in:
2020.4.2
2020.3.6
2020.2.11
2020.1.14
2019.4.17
2019.3.18
1207668
Tableau Server

Descriptions from table columns would not always display in the Data Details when there is a Flow in the lineage.

Fixed in:
2020.4.2
2020.3.6
1211857
Tableau Server

Data server processes could show unavailable and Ask Data was in an error state after an upgrade.

Fixed in:
2020.4.2
1223419
Tableau Server

When configured for SAML authentication and the username in the SAML response contained special characters, users could not sign into Tableau Server.

Fixed in:
2020.4.2
1134891
Intune

The conditional launch dialog was not properly sized (Android).

Fixed in:
2021.204.4698
1136036
Tableau Mobile

It is now possible to reorder favorites on the Tableau Mobile app.

Fixed in:
2021.203.4691
1218550
Tableau Mobile

Embedded content was not being displayed in visualizations after upgrading to iOS 14.

Fixed in:
2021.203.4691
1201515
Intune

Updated to SDK 14.1.

Fixed in:
2021.119.4641
1195441
Tableau Bridge

Network/server errors would occur when the web-socket connection was switched.

Fixed in:
20204.21.0114.0916
1197958
Tableau Bridge

ESRI Arcgis extract refresh produced null data when Bridge was running in Service Mode.

Fixed in:
20204.21.0114.0916
1204068
Tableau Bridge

When a data source is republished with an added data connection, the existing data source would not contain the latest update and fail to extract.

Fixed in:
20204.21.0114.0916
1206879
Tableau Bridge

Error fixed for unsupported data connections.

Fixed in:
20204.21.0114.0916
1180873
Tableau Bridge

Fixed the error that would sometimes occur when exiting the Bridge client.

Fixed in:
20204.21.0114.0916
1183306
Tableau Bridge

An error would sometimes occur when a job process was finished and exiting.

Fixed in:
20204.21.0114.0916
1213162
Tableau Bridge

An error would sometimes occur when the Bridge had multiple connections to the server.

Fixed in:
20204.21.0114.0916
1155410
Tableau Desktop

Error “collation mismatch, use COLLATE statements to resolve Code: 3834CEBA” could occur with a live connection to SAP HANA.

Fixed in:
2020.1.13
2019.4.16
2019.3.17
1174912
Tableau Desktop, Tableau Server

A worksheet within a dashboard would appear blank if a parameter that limits data is increased to allow records to more than 300,000.

Fixed in:
2020.4.1
2020.3.5
2020.2.10
2020.1.13
2019.4.16
1183976
Tableau Desktop

Error Code F5328B32 could occur when the SPLIT function was used on joined CSV files in a relationship.

Fixed in:
2020.4.1
2020.3.5
2020.2.10
1193844
Tableau Desktop

"Error: function max(uuid) does not exist; Error while executing the query" could result when running a query against the Tableau PostgreSQL database with data blending.

Fixed in:
2020.4.1
2020.3.5
2020.2.10
1211147
Tableau Desktop, Tableau Server

Starting with version 2020.4.0, the second page of an exported landscape PDF could be zoomed in to not match the scale of the first page.

Fixed in:
2020.4.1
1199116
Tableau Online, Tableau Server

A refresh extract of a data source with same name as another data source except with a different case (upper vs lower) would fail showing "Unable to complete action."

Fixed in:
2021.1
2020.4.1
1197392
Tableau Server

Non-current content downloads using the REST API could fail periodically.

Fixed in:
2019.4.16
1195589
Tableau Server

The error could occur, "Unexpected Error: Object doesn't support property of method 'blur' " when a custom view was saved in an iframe web portal embedded view with Internet Explorer.

Fixed in:
2020.4.1
2020.3.5
2020.2.10
2020.1.13
2019.4.16
1162129
Tableau Server

The Vizqlserver process could crash frequently but recover automatically creating large crash dump files with some live data source connections.

Fixed in:
2020.4.1
2020.3.5
2020.2.10
1208029
Tableau Server

Tableau Server enabled with Azure Database as the external repository could fail to initialize if Postgres 12.4 on Azure Postgres Flexible Server public preview was used. The error would display with "Error: Must be superuser to create superusers" or "Error: Must be superuser to change bypassrls attribute."

Fixed in:
2020.4.1
1213345
Tableau Server

With Tableau Server 2020.4.0 on Linux Debian 9 (.deb installer), the initialization fails while finalizing the topology after a successful activation and registration. The initialization is terminated at step 31 of 35 with the error "Finalizing the topology failed." The Debian version does not correctly install on Debian 9. Ubuntu is unaffected

Fixed in:
2020.4.1
1199685
Tableau Server

The message "Cannot read property 'get_toolbarCommands' of null", could be received starting in 2020.4.0 when switching to a tab that contains a text object.

Fixed in:
2020.4.1
1147007
Tableau Server

Error "System error: Unable to run input step: Failure evaluating to database: An unknown error related to remote content was detected (500)" could be received when running a flow on Tableau Server.

Fixed in:
2020.4.1
1150582
Tableau Server

Credentials and connection information could be blank when editing a published JDBC data source.

Fixed in:
2020.4.1
1215768
Tableau Server Management Add-on

The 2020.4 Debian (.deb) build of the Resource Monitoring Tool requires a on-time command to be executed before an upgrade to 2020.4.1 can take place. The 2020.4.1 upgrade documentation includes details on this upgrade process.

Fixed in:
2020.4.1
1179579
Tableau Server Management Add-on

In 2020.4 only, duplicated database rows could occur which provided unexpected data results and timeouts in the user interface. Duplicated rows of data are removed during the upgrade process to 2020.4.1.

Fixed in:
2020.4.1
1196575
Tableau Server Management Add-on

In some cases, the SMTP configuration settings in the Tableau Resource Monitoring Tool user interface would remove fields when configuration settings were saved. This did not affect the actual configurations, but was a display error in the user interface.

Fixed in:
2020.4.1
1203760
Hyper API

The Java getShort() method would return an integer.

Fixed in:
0.0.12005