Support Alerts

Tableau Product Notice

On August 1st, the Tableau development team updated the certificates for our Windows based product installers. This change may cause issues with installing specific versions of Tableau Products. To resolve, please install the latest maintenance version of the product you’re using here. For more details, please see this Knowledge Base article.

Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
1099435
Tableau Bridge

Tableau Bridge was not always able to recover after a network failure

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
1158730
Tableau Desktop, Tableau Server

Starting with 2020.3 when a Set is placed on the filter shelf, it no longer affects the displayed list of values for all other Quick filters on the sheet.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
830502
838570
Tableau Online

When publishing or accessing a Tableau Online view that used the TableauServerUser variable, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
947669
Tableau Online

Connecting to Postgres via Tableau Online was successful, but error "syntax error at or near "ta"" was seen in the PostgreSQL logs.

Open
1050855
1082779
Tableau Server, Tableau Online

After enabling the Catalog feature or upgrading Tableau Server, existing prep flows with the lineage File > Published Data source > Flow > Second Published Data Source did not display the second data source or any associated workbooks.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
1111568
Tableau Online

When attempting to refresh an Amazon RedShift data source/workbook or run a subscription an error will occur, "Error trying to execute a query:[SQLState 22PO2] Error: invalid input syntax for integer".

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1169565
Tableau Prep

Beginning with 2020.3.3, any existing rich discrete value filtering in the users flow or a new flow created in grouped steps, the annotation would not show on the profile card as expected to see the change or to edit it. The work around is the use the changes pane on the left or from the flow pane in the top to access the rich discrete value filtering annotation/change they had made.

Open
1031599
Tableau Server

Node became unlicensed when moving the license service to another node in multi-node server environment

Open
963395
Tableau Desktop

It was not possible to edit an axis range of a continuous bin when the range is fixed to set either the fixed start or fixed end to a decimal number.

Open
1090157
Tableau Desktop

An error would occur stating, "Invalid SET statement in the triggered action," when an attempt to connect to Teradata with a username that contained an apostrophe was performed.

Open
1106874
Tableau Desktop

When a workbook contained a file union, any subsequent workbook open attempts could fail because the column name would not exist in the data source due to a language translation.

Open
1117778
Tableau Desktop

The calculated field set in a title of a Viz is displayed as "All" when using a discrete date dimension for a table across or table down calculation.

Open
1133026
Tableau Desktop

The Data Quality Warnings would not refresh for a workbook if the data source connection is opened or a workbook with the connection is opened before signed into Tableau Server.

Open
1133674
Tableau Desktop

In the Relationship dialog, when a linking field was changed from an integer to a string, the dialog displayed the correct type but the query used the original data type which could result in a "type mismatch" error.

Open
1136093
Tableau Desktop

A table calculation could disappear from the view after the data source was published to Tableau Server.

Open
1139227
Tableau Desktop

"Error code: 6EA18A9E. Unable to create extract" could occur with text files when selecting a merged mismatched field as a matching field between two logical tables.

Open
1140315
Tableau Desktop

Creating an extract from an OData connection could fail after navigating to a worksheet.

Open
1152115
Tableau Desktop, Tableau Prep

CEILING() function could return incorrect results when using a scalar or a constant as the argument.

Open
1030877
Tableau Server

During a new installation if the core key activated was not sufficient to handle the cores on the machine or VM, the installation would fail.

Open
959052
Tableau Server

TSM Web UI did not show Japanese when the browser is set to prefer Japanese over English starting in version 2019.2+.

Open
1088116
Tableau Server

When using a live embedded SAP HANA data source, any non-owner could not view and edit the workbook using web authoring.

Open
1094654
Tableau Server

Zero grid lines on a graph would disappear after selecting a dashboard filter action with animations.

Open
1122006
Tableau Server

When a live data source is published over an encrypted extract and the live data source is then converted to an extract, the error could occur stating that "hyper already exists".

Open
1134303
Tableau Server

The REST API previously did not allow for "+" to represent a space character in a filter parameter input.

Open
1134783
Tableau Server

Broken license fulfillments could display in TSM and be counted by Tableau Server if at least one good product key was activated.

Open
1153771
Tableau Server

When a URL had the "tabs=yes" specified, all tabs in the workbook appear and the active view was duplicated.

Open
1177429
Tableau Server

When a workbook or data source was published, the "viewer credentials" authentication option was translated incorrectly in Japanese.

Open
1174548
Tableau Data Management Add-on

In some circumstances, when the SMTP host value was set and saved in the Tableau Resource Monitoring Tool, the user interface would change the value listed to 'undefined'. This did not affect the underlying configuration but was an issue in the UI.

Open
1150462
Tableau Server Management Add-on

When the Resource Monitoring Tool agent cannot read a Tableau Server log folder due to permissions, the agent would stop processing all log information. Agents will now continue to process information from logs that do not have permissions issues.

Open
1165920
Tableau Server Management Add-on

When an external service was being leveraged on Tableau Server, the Tableau Resource Monitoring Tool could show "unknown" as the status for the Tableau Server Processes.

Open
1154876
Hyper API

Using special UTF-8 characters in the database name would lead to a parsing error on certain operating system configurations.

Fixed in:
0.0.11889
1151028
Tableau Server

When using the "#" character in a password and enforcing special characters was enabled with local authentication, an error would display that the password must include at least one special character.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
2019.4.14
2019.3.15
2019.2.19
1154221
Tableau Server

The parameter control date picker would display today's date as "Month YYYY" format which did not match Tableau Desktop.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
2019.4.14
2019.3.15
2019.2.19
1147102
Tableau Server

When an extract is created in the user interface of Tableau Server, the data source filters based on a date would be ignored.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
2019.4.14
1172444
Tableau Server

Revision history on a site would be disabled when the Extract Encryption at Rest setting was changed via Tabcmd.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
2019.4.14
1145545
Tableau Server

On Windows Server 2012 R2 and Tableau Server 2020.3, degraded Viz load performance can occur when the New Relic Infrastructure Agent or other third-party monitoring software that uses WMI counters are running on the same node as Hyper and the Filestore.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
1136829
Tableau Server

A new Zookeeper instance would sometimes fail to start when deploying a coordination service if one already existed.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
1146818
Tableau Server

A REST API call that specified a workbook name and contained special characters would fail.

Fixed in:
2020.3.3
2020.2.8
2020.1.11
1160243
Tableau Server

The command "tsm maintenance reindex-search" would sometimes fail and the Tabadmincontroller logs would contain " Read timed out error and ERROR com.tableausoftware.tabadmin.webapp.init.RebuildSearchIndex - Failed to rebuild search index."

Fixed in:
2020.2.8
2020.1.11
1179781
Tableau Server

Embedded views would sometimes fail loading the second visualization when multiple Sites were configured and there was no Guest user with "An unexpected error occurred on the server. Click the Refresh button in your web browser and try again."

Fixed in:
2020.3.3
2020.2.8
2020.1.11
1173235
Tableau Desktop, Tableau Server

The MIN() function added in the query causes performance degradation since 2020.2.0.

Fixed in:
2020.3.3
2020.2.8
1164968
Tableau Server

After successful login, an iframe embedded dashboard would fail to load if the URL contained the hash characters, "%23".

Fixed in:
2020.3.3
2020.2.8
1181100
Tableau Server

With SAP HANA, Tableau Server could issue queries twice, once before the SAP Prompt and then again afterwards.

Fixed in:
2020.2.8
1181478
Tableau Server

A dashboard containing a map would sometimes not load after applying a filter from all values to a single value.

Fixed in:
2020.3.3
2020.2.8
1185777
Tableau Server

When recovering from a node 3 failure in a 3 node cluster, the "ServiceOperationTimeoutException" error was received after running the command "tsm topology deploy-coordination-service -n node1 --ignore-node-status node3". The command failed to redeploy the coordination service.

Fixed in:
2020.3.3
2020.2.8
1186001
Tableau Server

Group names created with 2 or more spaces in the name were incorrectly displayed on the Groups page.

Fixed in:
2020.3.3
1174422
Tableau Desktop

Previous manual sort orders would not be retained after adding a field by drag and drop to change another order.

Fixed in:
2019.1.23
2018.3.25
1159516
Tableau Desktop

Using the MSAS 15.1.x driver, an error would occur when dragging any field into the view, "Error Code A7AE04D2. Unknown error communication with the data source
(COM 0xC1010000)."

Fixed in:
2020.3.3
2020.2.8
2020.1.11
1154182
Tableau Desktop

Oracle error "ORA-01424: missing or illegal character following the escape character", would sometimes display when dragging a table to the canvas.

Fixed in:
2020.3.3
2020.2.8
1156951
Tableau Desktop

"Initial Connection : Hyper : Failed to start a new hyper instance. AssignProcessToJobObject() failed.: Access is denied" would display when creating an extract on Citrix XenApp.

Fixed in:
2020.3.3
2020.2.8
1164363
Tableau Desktop

Tableau Desktop installation property DRIVEDIR did not work as expected.

Fixed in:
2020.3.3
2020.2.8
1177425
Tableau Desktop

'Getting data from server' pop-up window would sometimes display when trying to edit a Calculated Field.

Fixed in:
2020.3.3
1178246
Tableau Desktop

The "Sort Field" menu bar would sometimes disappear on the data source page after navigating from worksheet to data source page.

Fixed in:
2020.3.3
1103585
Tableau Mobile

Improved the offline and connected view experience in the Mobile App. When a favorited view was selected, the ‘Interactive Preview’ screen was offline irrespective of their app state (connected or not connected).

Fixed in:
2020.1110.4479
1170953
Hyper API

The Hyper API license on PyPi.org was not displayed.

Fixed in:
0.0.11691
1184457
Hyper API

Hyperd would sometimes fail to start with "'system_error: MountId<3145741>::getPath(): No such device".

Fixed in:
0.0.11691
1173985
Tableau Server

An embedded dashboard prompts for login when no active user session exists for users in a Kerberos SSO enabled environment.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
2019.3.14
2019.2.18
2019.1.22
2018.3.24
2018.2.27
2018.1.30
1120086
Tableau Server

Revision history on a site was disabled when "Extract Encryption at Rest " setting was changed via Tabcmd.

Fixed in:
2019.4.13
2019.3.14
2019.2.18
2019.1.22
1139062
Tableau Server

When an attempt was made to change a schedule for one or more subscriptions, an error could occur stating, "Subscription with subject '' could not be found. Verify that it still exists and try again.".

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
2019.3.14
2019.2.18
1137211
Tableau Desktop

Duplicated translations appeared in the Dashboard menu. "Caption" was translated as "Title" in zh-CN.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
2019.3.14
2019.1.22
2018.3.24
2018.2.27
2018.1.30
1081229
Tableau Desktop

In Desktop 2019.2.2 and higher a performance issue would occur when connecting to Hadoop Impala on the Macintosh OS.

Fixed in:
2020.1.10
2019.3.14
2019.2.18
2019.4.13
1177828
Tableau Server

Some text file based workbooks would cause the VizQL Server to spike and not release the CPU until the process was restarted.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
1163399
Tableau Server

It was not possible to connect to instances at "servicenowservices.com" when using the ServiceNow connector.

Fixed in:
2019.4.13
1171108
Tableau Desktop, Tableau Server

With Impala an ISO-8601 cast from a string to a date and time field failed on 2020.2 and higher with the error, "Invalid character value for cast specification".

Fixed in:
2020.3.2
2020.2.7
1154288
Tableau Server

When the Managing Users option is set to "Only Server Administrators", it is not possible to create a local group as a Site Administrator.

Fixed in:
2020.3.2
1162196
Tableau Server

When hovering over a value displayed on a Viz, an error would sometimes occur, "Uncaught TypeError: Cannot read property 'indexOf' of null.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
1174448
Tableau Server

When the Guest user is disabled on the Default Site, the Guest user would not be able to download underlying data on other sites.

Fixed in:
2020.3.2
2020.2.7
1182133
Tableau Server

On slow networks, an embedded viz using in-frame SAML authentication could end up looping before the login was successful.

Fixed in:
2020.3.2
1172665
Tableau Server

Materialized Views job could fail with "Call not allowed".

Fixed in:
2020.3.2
2020.2.7
1175809
Tableau Desktop

When connected to a large spatial file that is a published data source, and an attempt to load a geometry field was performed, an error would display, "Error: BinaryTupleReader::NextWireValueAligned:941 Not enough data for header".

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
2019.3.14
2019.2.18
2019.1.22
1158115
Tableau Server

Performance degradation would sometimes occur when an extract refresh was performed for Google BigQuery.

Fixed in:
2020.2.7
1138655
Tableau Desktop

A query could take an excessive amount of time on a complex worksheet and not load.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
2019.3.14
1173261
Tableau Desktop

Sometimes Tableau Desktop would quit when signing out of Tableau Online.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
1165798
Tableau Desktop

Connecting to Google BigQuery would sometimes be slow on the initial load of datasets.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
1160855
Tableau Desktop

WDC based connectors would not respect proxy configurations from PAC files starting with 2019.4.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
2019.4.13
1102967
Tableau Desktop

A workbook connected to an Impala data source could result in the error "AnalysisException: LEFT OUTER JOIN requires an ON or USING clause" when "none" is selected in a parameter.

Fixed in:
2020.3.2
2020.2.7
2020.1.10
1146719
Tableau Desktop

When using Denodo 7.0 and higher data sources, queries on the new Denodo date type ‘localdate’ fields would incorrectly return a date & time, when it should have returned a date only.

Fixed in:
2020.2.7
2020.1.10
1171948
Tableau Desktop

To refresh extracts for an Oracle JDBC connection to the same database, the user would be prompted for the password to each connection instead of one prompt.

Fixed in:
2020.3.2
2020.2.7
1153601
Tableau Desktop

Creating an Oracle extract would sometimes result in the error, "Invalid datetime value Error Code: DD90F63D, Unable to create extract".

Fixed in:
2020.3.2
2020.2.7
1149038
Tableau Desktop

If the data source filter was initially set to exclude all values, changing the existing data source filter would not work correctly.

Fixed in:
2020.3.2
2020.2.7
1139230
Tableau Desktop

An error would sometimes occur retrieving OData feeds with the message, "Error '20B40A5E'. The table does not exist" .

Fixed in:
2020.3.2
2020.2.7
1133532
Tableau Desktop

Salesforce data extract refresh would sometimes fail with the error, "LogicAssert at ExtractDataTask.cpp line X: fk != relationNames.end()".

Fixed in:
2020.2.7
1151266
Tableau Desktop

Creating a Salesforce data extract in Tableau Desktop 2020.2 would sometimes fail with "Extract not created" when the Salesforce object was created from joined tables.

Fixed in:
2020.2.7
1170797
Tableau Desktop

Auto update could have an inconsistency between the user interface and a twb file with the 'lock-update' flag.

Fixed in:
2020.3.2
1169859
Tableau Desktop

Opening a workbook with an extract where the extract was created within a packaged workbook could sometimes fail with the message, "Internal Error - An unexpected error occurred and the operation could not be completed. Error code 6EA18A9E".

Fixed in:
2020.3.2
1174414
Tableau Online

After selecting Ask Data, an error would sometimes occur when connected to a large data source, "Encountered the following error and now waiting to retrying indexing: Can't index data due to a system error."

Fixed in:
Unreleased
1191028
Tableau Prep

With some versions of Tableau Prep Builder, the registration prompt would occur with every launch of Tableau Prep Builder even when Tableau Desktop registration had already been completed.

Fixed in:
Unreleased
1204268
Tableau Prep

The 2020.4.1 installer will show a new option in the "Install customizations" to select the option for the ability to "check for product updates". This option is for future functionality and currently does not work.

Fixed in:
Unreleased
1168543
Tableau Server

After an upgrade to 2020.3, loading a view containing a published extract could fail to load with the error, "Could not find Hyper hosts to connect to. Unable to connect to the Tableau Data Extract server. Check that the server is running and that you have access privileges to the requested database."

Fixed in:
Unreleased