Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1273142
Tableau Desktop

An unknown license line item appeared in Manage Product Keys for Tableau Desktop which showed the license expiration date as "30-Dec-1899".

Open
1183688
Tableau Online

Published workbooks with a NOW() calculation would sometimes not display the correct "Site Time Zone for Extracts" setting.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1247357
Tableau Online, Tableau Server

The text wrap does not display correctly including words being truncated and moved to the next line.

Open
1252452
Tableau Online, Tableau Server

The fiscal year start month was reset after publishing to Tableau Online or Tableau Server 2021.1.

Open
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1210415
Tableau Online

An intermittent error could occur refreshing an Amazon Redshift extract with the notification email stating, "Tableau Protocol Server process might be terminated, possibly due to system resource constrains or another external source."

Open
1283410
Tableau Online, Tableau Server

Site admins were no longer receiving the extract refresh failure bell or email notifications when another user's data sources and workbooks fail to refresh.

Open
1249169
Tableau Online, Tableau Server

When a workbook is published to Tableau Online or Tableau Server 2021.1+, a visualization using a custom number format on an axis would not display correctly.

Open
1122989
Tableau Server

An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure."

Open
1267619
Tableau Server

Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1280065
Tableau Server

Starting in 2021.1+ , if SAML is configured, users were not getting the site selection option but redirected to a site.

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1229870
Tableau Bridge

The Bridge client would sometimes crash when downloading a data source definition file from server.

Fixed in:
20212.21.0712.0907
1257918
Tableau Desktop

"Error: Unable to complete action. Internal Error - An unexpected error occurred and the operation could not be completed. Error Code: 6EA18A9E" could occur when publishing or opening a workbook on Tableau Server when there is a table calculation, a parameter, and data blending in one worksheet.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
2020.2.16
1256113
Tableau Desktop

When attempting to refresh or open a workbook with multiple data source, the error could display stating, "ERROR: no such field '[Calculation_XXXX:ok]', datasource='(name)."

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
2020.2.16
1250197
Tableau Desktop

An intermittent error: "Unable to complete action. Internal Error - An unexpected error occurred and the operation could not be completed. Error Code: 0E1EAFA4" could occur when editing a view.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
2020.2.16
1265967
Tableau Desktop

A workbook could generate a "collation mismatch" error when trying to view full data with Excel and extract data sources.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
1260613
Tableau Desktop, Tableau Server

OData V3 could fail to refresh using 2020.3+.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
1276888
Tableau Desktop

Presto data queries could fail with the error, "Value is not a number: java.lan.String", when converting custom SQL to decimal using the DECIMAL() function to cast the data type.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1276813
Tableau Desktop

A "Driver not found" error message would sometimes result and the sign-button was unavailable when opening a workbook connected to an Impala data source.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1271649
Tableau Desktop, Tableau Server

Error Code: F5328B32, "Tableau cannot evaluate the query that results from this calculation" could result when more than one spatial calculated field is added to the view.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1265293
Tableau Desktop

"Error code 2F0F5E42" could display when a workbook was connected to a live data source with joined tables.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1262289
Tableau Desktop

Some users were not able to log into Tableau Online from Tableau Desktop when using a Gmail email account.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1257759
Tableau Desktop

When opening and closing workbooks, aliases and sorts were sometimes not saved when connected live to Microsoft Access.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1253810
Tableau Desktop, Tableau Server

With PostgreSQL data, a timezone set by the initial SQL command when connected via JDBC would fail to apply.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1250000
Tableau Desktop

The Impala data connector would fail to connect via the HTTP transport protocol.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1242138
Tableau Desktop

An extract could repeatedly be created when switching between the sheet and the data source tab even after the extract had been created successfully.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1209992
Tableau Desktop

Error code 6ea18a9e could display when performing an incremental refresh of an extract that uses custom SQL.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1262340
Tableau Desktop

When generating the forecast for a Measure, an "Internal error" could occur.

Fixed in:
2021.2.1
2021.1.4
1282984
Tableau Desktop

In Tableau Reader, a workbook would fail to open when custom geocoding was contained.

Fixed in:
2021.2.1
1282112
Tableau Online, Tableau Server

An error would occur when changing the start page for all users, "An error occurred while changing your start page. Try again."

Fixed in:
2021.2
2021.2.1
1270175
Tableau Server

An automatic extract suspension policy could be applied to weekly or less frequent schedules in error.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
1232516
Tableau Server

When attempting to run a flow on a schedule with Tableau Server, the run would sometimes fail with the error, "System error: System error".

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
1247290
Tableau Server

Adding a filter to a custom view using a query string did not work properly.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
2020.3.11
1265891
Tableau Server

The install of Tableau Server could fail at step 12 of 35 when ".\" was used to designate the run as user.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1256325
Tableau Server

The Elastic Server could fail to initialize after upgrading to 2020.4+ and running the" tsm security regenerate-internal-tokens" command.

Fixed in:
2021.2.1
2021.1.4
2020.4.7
1274482
Tableau Server

An unrecoverable error can be thrown when web authoring a flow and switching to Field List View and then an output step is selected. Error displays, "Something went wrong and we couldn't complete the action."

Fixed in:
2021.2.1
1282365
Tableau Server Management Add-on

In version 2021.2 of RMT, some topology changes without a Tableau Server restart were not being detected which could result in a lack of CPU information being reported for the process type that was added or removed.

Fixed in:
2021.2.1
1191028
Tableau Prep

The registration prompt would sometimes continue to prompt even when the registration was completed.

Fixed in:
2021.2.2
1264772
Tableau Prep

Using an Excel output file type could result in a malformatted error when re-selecting an earlier worksheet name with special character(s).

Fixed in:
2021.2.2
1264801
Tableau Prep

Excel output with an underscore in the file name could exchange the underscore with an exclamation point.

Fixed in:
2021.2.2
1247320
Tableau Prep

In version 2021.1.1, a performance issue could be experienced loading data in the Profile pane for a complex flow.

Fixed in:
2021.2.2
1165047
Tableau Prep

A prompt to specify a save location could prompt twice on a Macintosh operating system.

Fixed in:
2021.2.2
1270179
Tableau Prep

A rename transformation can be incorrectly applied to another field with the same name from a different data source when the connection is updated.

Fixed in:
2021.2.2
1251036
Tableau Desktop, Tableau Server

A downloaded workbook with multiple embedded extracts from published datasources could fail to refresh after republishing as a new workbook.

Fixed in:
2021.1.3
2020.4.6
2020.3.10
2020.2.15
1206328
Tableau Desktop

When using "Automatically detect settings" in the LAN settings menu, the Search for Data dialog window was blank when connecting to Tableau Server.

Fixed in:
2021.1.3
2020.4.6
2020.3.10
1257382
Tableau Desktop

A reference line would show 0 for scientific values <= 1E-7.

Fixed in:
2021.1.3
2020.4.6
2020.3.10
1241590
Tableau Desktop

A whole number would become a decimal number after converting to custom SQL in a Snowflake data connection.

Fixed in:
2021.1.3
2020.4.6
1250744
Tableau Desktop

With Tableau Desktop 2021.1, some visualization text would appear blurry on certain screen resolutions.

Fixed in:
2021.1.3
1255044
Tableau Server

The ingestion pipeline could stall when the vizportal service was not ready which caused users the inability to view external assets after being granted view permission.

Fixed in:
2020.2.15
1220142
Tableau Server

When trying to access a dashboard URL from a Kerberos SSO enabled Tableau Server, a user could be redirected to error code 43 and a login failed 401 response. This can occur when the Guest account is disabled at the site level but enabled at the global level.

Fixed in:
2021.1.3
2020.4.6
2020.3.10
2020.2.15
1168543
Tableau Server

After an upgrade to 2020.3, loading a view containing a published extract could fail to load with the error, "Could not find Hyper hosts to connect to. Unable to connect to the Tableau Data Extract server. Check that the server is running and that you have access privileges to the requested database."

Fixed in:
2021.1.3
2020.4.6
2020.3.10
1272535
Tableau Server

The Site Administrator could modify a user's group membership even though Tableau Server was configured to only allow Server Administrators to manage users.

Fixed in:
2021.1.3
2020.4.6
2020.3.10
1233375
Tableau Server

Dynamic data parameters would sometimes not work correctly when using a published data source and the message would state "Error: Value couldn't be assigned to this parameter."

Fixed in:
2021.1.3
2020.4.6
2020.3.10
1250007
Tableau Server

Backgrounders could be in an unlicensed state due to using Prep and non-Prep cores.

Fixed in:
2021.1.3
2020.4.6
2020.3.10
1269646
Tableau Server

After upgrading or installing 2020.4.X, the Data Server could fail to start or be unavailable.

Fixed in:
2020.4.6
1239079
Tableau Server

Filtering from a URL query string would not respect the URL-encoded "+" sign.

Fixed in:
2021.1.3
2020.4.6
1243419
Tableau Server

"Subscription is suspended" emails were being sent to users despite the global subscription setting being disabled in TSM and the user setting selected to not receive the emails.

Fixed in:
2021.1.3
2020.4.6
1252777
Tableau Server

After upgrading a multi-node environment from 2020.3 and earlier and a core license is used, the addition of the Prep Flow Authoring and Flow Service could cause one of the nodes to be unlicensed.

Fixed in:
2021.1.3
2020.4.6
1211015
Tableau Server

The Edit Connection menu for a data source showed the Network Type as Tableau Online instead of Private network.

Fixed in:
2021.1.3
1240409
Tableau Server

Some extract jobs were executed before the scheduled time.

Fixed in:
2021.1.3
1258407
Tableau Bridge

When the Bridge client encountered a problem connecting to the Online server, there was a memory corruption issue.

Fixed in:
20212.21.0605.1023
1257544
Tableau Bridge

We would launch a remote data source refresh job even when the given credentials failed to be saved.

Fixed in:
20212.21.0605.1023
1250638
Tableau Bridge

Improved log messages to keep track of the DataServer session from start to finish.

Fixed in:
20212.21.0605.1023
1262526
Tableau Bridge

Fixed the issue that caused the Windows credential store to sometimes not be filled correctly.

Fixed in:
20212.21.0605.1023
1110616
Tableau Desktop

An error message could display on opening a workbook, "Error Code: ADE4BC90 Missing password. Unable to properly calculate the domain for the field 'Artifact Id'. Displayed data may be incorrect."

Fixed in:
2021.2
1171430
Tableau Desktop

A WDC could cause Tableau Desktop to become unresponsive.

Fixed in:
2021.2
1180558
Tableau Desktop

When a federated datasource is published from the Data tab by selecting "Create Data Extract" or "Activate Data Extract", the screens presented could be incorrect and confusing.

Fixed in:
2021.2
1224598
Tableau Desktop, Tableau Online

"Error Code: AE406838 [SQLSTATE:53100] Hyper was unable to grow the file partition" would sometimes occur when changing a filter in a worksheet. The Tableau Online error would show "[SQLSTATE:53S03] Cannot allocate bytes of memory."

Fixed in:
2021.2
1233676
Tableau Desktop

Simba SQL Server ODBC driver version 1.5.5 required "Integrated Security=true" in the connection string for NTLM and Kerberos Windows authentication on Macintosh.

Fixed in:
2021.2
1205224
Tableau Online, Tableau Server

East Asian characters have the wrong orientation for rotated header labels and axis tick labels.

Fixed in:
2021.2
1246059
Tableau Online, Tableau Server

In version 2021.1, the background color of some tables changed causing the text to become unreadable.

Fixed in:
2021.2
1213387
Tableau Online, Tableau Server

A calculation error could display on Linux and Tableau Online stating, "The literal '##' is not a valid date."

Fixed in:
2021.2
1192406
Tableau Online

The Extract Schedule Creation dialog could be missing when publishing a Bridge data source.

Fixed in:
2021.2
1252464
Tableau Online

The Clean step in a Prep flow edit or create page only showed 50,000 records when more records existed.

Fixed in:
2021.2
1249538
Tableau Online, Tableau Server

Workbooks with an embedded PostgreSQL extract could result in a refresh error, "Deadline Exceeded".

Fixed in:
2021.2
1247333
Tableau Online

The total header border would sometimes not display when publishing a workbook to 2021.1.

Fixed in:
2021.2
1233240
Tableau Online

A database connection could stay open after a Prep flow had completed.

Fixed in:
2021.2
1261215
Tableau Online, Tableau Server

An intermittent error "AqlProcessor evaluation failed: [SQLSTATE:HY000]" could occur when refreshing a flow.

Fixed in:
2021.2
1226671
Tableau Online

A dashboard filter could display incorrect results when the workbook language was different than the Tableau Online language set.

Fixed in:
2021.2
1211938
Tableau Prep

In Web Authoring, the authentication to Google Sheets was improved to no longer require authentication to each sheet.

Fixed in:
2021.2.1
1237215
Tableau Prep

It would be possible to experience a cache issue when writing back to the database updating the incorrect schema.

Fixed in:
2021.2.1
1247213
Tableau Prep

It would sometimes not be possible to connect to files on Box when using a forward proxy without authentication.

Fixed in:
2021.2.1
1190557
Tableau Prep

An incorrect export result could occur in a CSV file after replacing NULL with the ZN function.

Fixed in:
2021.2.1
1117583
Tableau Server

The TSM CLI remote access did not prompt to trust the CA and the parameter '--trust-admin-controller-cert' was always required.

Fixed in:
2021.2
1250664
Tableau Server

Tableau Prep flows would sometimes result in error containing "unexpected token: '['" when connected to a Salesforce data source.

Fixed in:
2021.2
1196575
Tableau Server Management Add-on

In some cases, when customers attempted to change SMTP configuration options in the RMT UI, the UI would not reflect the changes on a page reload.

Fixed in:
2021.2
1204289
Tableau Server Management Add-on

Date range filters in the Tableau Resource Monitoring Tool would accept, but not apply, invalid date range submissions. Better in-product guidance is provided for these scenarios.

Fixed in:
2021.2
1217786
Tableau Server Management Add-on

The Tableau Resource Monitoring Tool UI includes notes on the number of connected Agents. The logic behind this has been updated to only reflect Agents that have been successfully registered.

Fixed in:
2021.2
1218027
Tableau Server Management Add-on

Vizql sessions can be filtered by type in the Tableau Resource Monitoring Tool. A query issue was blocking this filter from properly displaying vizql sessions spawned by background processes when the 'Backgrounder Sessions' value was selected.

Fixed in:
2021.2
1229420
Tableau Server Management Add-on

The Tableau Resource Monitoring Tool would allow more than one monitored environment to be created with the same environment identifier. This had the potential to cause some conflicts if multiple environments were actively being monitored with identical environment identifiers.

Fixed in:
2021.2
1241530
Tableau Server Management Add-on

The Vizql Session Analysis report generated by the Tableau Resource Monitoring Tool included a broken blend that affected tooltips.

Fixed in:
2021.2
1253574
Tableau Server Management Add-on

In some scenarios, the Tableau Resource Monitoring Tool would revert to leverage its self-signed certificate for https access to the web server. Communication would still be secure, but customer configured certificates would not be leveraged in version 2021.1 of RMT only.

Fixed in:
2021.2
1213382
Tableau Server Management Add-on

When the Chrome or Edge browser was used to browse to RMT an error could occur stating "err_http2_inadequate_transport_security".

Fixed in:
2021.2