Support Alerts

Tableau will be performing maintenance on several services on May 16 from 02:00-05:00 UTC. During this time Customer Portal, Partner Portal, Community Forums, and Case Submission will be in read only mode or temporarily unavailable. For more details, and to subscribe to updates about this maintenance please visit our Tableau customer support trust page

Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1249257
Tableau Desktop

When signing into Tableau Online from Tableau Desktop 2021.1 and picking a site, the error would display, "Site needed".

Open
1250744
Tableau Desktop

With Tableau Desktop 2021.1, some visualization text would appear blurry on certain screen resolutions.

Open
1183688
Tableau Online

Published workbooks with a NOW() calculation would sometimes not display the correct "Site Time Zone for Extracts" setting.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1205224
Tableau Online, Tableau Server

East Asian characters have the wrong orientation for rotated header labels and axis tick labels.

Open
1247357
Tableau Online, Tableau Server

The text wrap does not display correctly including words being truncated and moved to the next line.

Open
1246059
Tableau Online, Tableau Server

In version 2021.1, the background color of some tables changed causing the text to become unreadable.

Open
1238797
Tableau Online

In 2021.1, the ability to add or modify a site logo is no longer available.

Open
1252452
Tableau Online, Tableau Server

The fiscal year start month was reset after publishing to Tableau Online or Tableau Server 2021.1.

Open
1191028
Tableau Prep

With some versions of Tableau Prep Builder, the registration prompt would occur with every launch of Tableau Prep Builder even when Tableau Desktop registration had already been completed.

Open
1168543
Tableau Server

After an upgrade to 2020.3, loading a view containing a published extract could fail to load with the error, "Could not find Hyper hosts to connect to. Unable to connect to the Tableau Data Extract server. Check that the server is running and that you have access privileges to the requested database."

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1236825
Tableau Desktop

Tableau Desktop was not persisting the authentication cookie in some cases with the WDC connector starting in 2020.2.2. The updated version of the WDC javascript library will need to be used in addition to the WDC making a call to the tableau.enableCookiePersistence() to enable cookie persistence in the Desktop session.

Open
1237032
Tableau Desktop

In some cases, the data type of a specific column was not being recognized correctly.

Open
1227304
Tableau Desktop

An error would sometimes occur when connecting to a SAP HANA table. The error would display, "Internal Error - An unexpected error occurred and the operation could not be completed. Error Code: 6EA18A9E".

Open
1248557
Tableau Desktop

It would not be possible to disable the "Allow Pan and Zoom" option when using a background image.

Open
1223399
Tableau Desktop

When a live connection to Oracle and context filters are used, the following error could occur:
"Oracle database error 1652: ORA-01652: unable to extend temp segment by 128 in tablespace TEMP".

Open
1248538
Tableau Server

After the upgrade to 2021.1 and over 100 groups are created, the "Show only assigned groups" will not show all groups.

Open
1243812
Tableau Server

Tableau Server 2020.4.+ did not install the Postgres JDBC driver by default.

Open
1209011
Tableau Server

Despite guest access enabled on the server and sites, logged-in Tableau Server users were redirected to an error view when using share links without embed=y for sites where they are not listed as users.

Open
1239313
Tableau Server

When the Guest user is not enabled on the Default site, on a secondary site, a filter selection containing a large number of values could cause the view to become unresponsive.

Open
1242450
Tableau Server

When the Run As User was changed from a domain account to the local NT Authority/NetworkService account, Tableau Server would be degraded.

Open
1057184
Tableau Prep

When an already renamed field is renamed on the input node, a compilation error on the downstream aggregate node would appear.

Fixed in:
2021.1.4
1230619
Tableau Prep

There would be no prompt to select a certificate when more than one valid client SSL certificate existed.

Fixed in:
2021.1.4
1234414
Tableau Prep

The data connection window scroll bar would sometimes flash after the DPI or window size was altered.

Fixed in:
2021.1.4
1248863
Tableau Prep

On the start page, the script icon would display instead of the prediction icon on the thumbnail view of the Predictions flow.

Fixed in:
2021.1.4
1232366
Tableau Prep

Search results could be incorrect in the input step after hiding fields.

Fixed in:
2021.1.4
1247048
Tableau Mobile

Customizations made to metrics using the Adjust and Compare functionality are no longer persistent. The metric comparison value and date range will revert to default when you leave the metric details view.

Fixed in:
2021.503.5013
1157926
Tableau Mobile

New Mobile Notification Center - Manage all of your notifications in the new mobile notification center. This dedicated space shows your shares, comments, extracts, and prep flow updates all in one place, consolidating all of the important changes across your organization.

Fixed in:
2021.503.5013
1246795
Tableau Bridge

When the connected client option was disabled for a site, the Bridge client could no longer log into the site.

Fixed in:
20211.21.0420.1112
1221766
Tableau Bridge

Refreshing JDBC based data sources would intermittently fail.

Fixed in:
20211.21.0420.1112
1229895
1230797
Tableau Bridge

A memory corruption issue would sometimes occur when the Bridge client encountered a problem connecting to the Tableau Online server.

Fixed in:
20211.21.0420.1112
1240400
Tableau Desktop, Tableau Server

When publishing from Desktop 2020.3.6, 2020.3.7, 2020.4.2 or 2020.4.3, the error, "Internal server error. NumberFormatException", could display when an attempt was made to publish a workbook with a data source set to "publish separately".

Fixed in:
2021.1
2020.4.4
2020.3.8
1205613
Tableau Desktop

The published data source list could be empty from Tableau Desktop when Tableau Server was behind an authenticated reverse proxy.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
1242696
Tableau Desktop, Tableau Server

Slow performance and "deadline exceeded" errors could occur for queries or extracts using the Postgres JDBC connector in Tableau products starting with 2020.4.1.

Fixed in:
2020.4.4
1216680
Tableau Desktop

Data source connection error messages could be obscure when connecting to PostgreSQL and a proxy server was used.

Fixed in:
2021.1.1
2020.4.4
1236782
Tableau Server

In the TSM user interface starting with version 2019.1.26, if a change was made to the SMTP password or the External SSL setting, not all pending changes would be discarded.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
2020.2.13
2020.1.16
2019.4.19
2019.3.20
2019.2.24
2019.1.28
1247540
Tableau Server

When the "tsm maintenance ziplogs" command was run with the -a flag, the msinfo and netstat files were not contained.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
2020.2.13
2020.1.16
2019.4.19
2019.3.20
2019.2.24
2019.1.28
1195152
Tableau Server

Tableau Server would sometimes not display the licenses on the Manage All Sites > Settings > Licenses page. TSM does show the correct product keys activated and the user seat count on Tableau Server is correct.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
2020.2.13
2020.1.16
2019.4.19
2019.3.20
1206196
Tableau Server

A published workbook with tabs that contains one live SAP HANA connection configured to prompt for a variable or parameter, would incorrectly prompt in a dashboard not requiring the prompt.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
2020.1.16
1243458
Tableau Server

A new option was added to TSM which should be used when the External FIlestore and External Repository are enabled. The snapshot-backup prepare command (tsm maintenance snapshot-backup prepare) will now allow for an additional flag (--include-pg-backup) to ensure that when Tableau Server is upgraded to 2021.1 or higher, the repository backup is included in the snapshot backup.

Fixed in:
2020.4.4
2020.3.8
2020.2.13
2020.1.16
1082196
Tableau Server

Internet Communication Error would sometimes occur when a workbook was published via Tabcmd and the initial node of an HA installation was not available.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
2020.2.13
2020.1.8
2019.4.11
1142454
Tableau Server

When accessing an embedded view, a 500 error on /sidecar/scripts.js would be shown in the browser console.

Fixed in:
2021.1.1
2020.4.4
2020.3.8
2020.2.13
1228427
Tableau Server

An upgrade to 2020.4+ from 2020.3.x with the Server Management Add-On and with the external file store enabled, could fail at the BackupRepositoryOperation step. The solution will be to upgrade from 2020.3.x to 2020.3.8 then upgrade to 2020.4 or higher.

Fixed in:
2020.3.8
1235165
Tableau Server

With a core-based and role-based license activated together on Tableau Server, an error could display when adjusting the Site Role Limit for Creators or Viewers. The error would display for a Creator user adjustment, "Set a limit larger than the current number of Creator users".

Fixed in:
2021.1.1
2020.4.4
1224237
Tableau Server

When date fields used on a published view have been formatted for the ISO calendar and then a new selection was made on a relative date filter on this published view, the following error would display, "Uncaught TypeError: Cannot read property 'last' of undefined."

Fixed in:
2021.1.1
2020.4.3
1231690
Tableau Server

The "Last update" column would not sort properly in the Tasks menu option.

Fixed in:
2021.1.1
1252325
Tableau Server Management Add-on

In some cases, a previous installation of RMT followed by an uninstall, could block a future installation.

Fixed in:
2021.1.1
1253574
Tableau Server Management Add-on

In some scenarios, the Tableau Resource Monitoring Tool could not detect custom, local HTTPS certificates and would fall back to leverage the default certificate for encryption.

Fixed in:
2021.1.1
1030355
Hyper API

Queries could sometimes return incorrect results after tuples at the end of a table were deleted.

Fixed in:
0.0.12514
1231982
Tableau Prep

When a trial had started, it was not possible to use Login-base License Management (LBLM) to activate.

Fixed in:
2021.1.3
1213499
Tableau Prep

When running a Prep flow through the Prep Command Line Interface (CLI) that included extraneous characters in the credentials JSON file, the flow would fail with a "null" error.

Fixed in:
2021.1.3
1215529
Tableau Prep

In version 2020.4.1, it was not possible to open a flow containing an input step that used a wildcard union and where the original input file was missing.

Fixed in:
2021.1.3
1218903
Tableau Prep

Error, "Connection exception" could occur when running a flow.

Fixed in:
2021.1.3
1230978
Tableau Prep

When the "ACTIVATIONSERVER" was configured during installation, Tableau Prep would not display the URL in the LBLM activation window.

Fixed in:
2021.1.3
1220661
Tableau Prep

When a flow is published to Tableau Online with the same input connections names, the flow output would result in the wrong data.

Fixed in:
2021.1.3