Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1288203
Tableau Desktop, Tableau Prep, Tableau Server

Presto and Athena drivers would not present an error when signing in with invalid credentials.

Open
1323751
Tableau Desktop

Error messages in the calculation field within Tableau Desktop would display in a different language from the chosen Tableau Prep language.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1210415
Tableau Online

An intermittent error could occur refreshing an Amazon Redshift extract with the notification email stating, "Tableau Protocol Server process might be terminated, possibly due to system resource constrains or another external source."

Open
1304066
Tableau Online, Tableau Server

Data Source details page will not load for users who have access to the data source but not to the project containing the data source.

Open
1301737
Tableau Online

It was not possible to reset verification methods in Tableau Online from the users TableauID profile (on Tableau.com).

Open
1284608
Tableau Online

A custom view would sometimes not reflect the dynamic parameter in a subscription email.

Open
1315042
Tableau Online

After publishing a workbook the dates along the axis line would sometimes change and become inaccurate

Open
1314937
Tableau Online, Tableau Server

Set action made on source worksheet would not apply after publishing workbook to Tableau Online or Tableau Server when using published data source.

Open
1312158
Tableau Online, Tableau Server

When viewing a visualization in Tableau Online or Tableau Server 2021.2 or higher that had a grey background it could be changed to white.

Open
1122989
Tableau Server

An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure."

Open
1267619
Tableau Server

Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1227119
Tableau Server

When upgrading to version 2020.4 or newer, and the Server install has continually upgraded from 2018.1 or older while maintaining settings, it may not be possible to complete the upgrade. The upgrade failure message is “An error occurred during installation. Error occurred during encryption/decryption. Upgrade is unable to continue." Please see https://kb.tableau.com/articles/issue/error-an-error-occurred-during-installation-error-occurred-during-encryption-decryption-when-upgrading-tableau-server for solution steps.

Open
1058802
Tableau Server

The 'embed=y' parameter is not included by default in the URL generated by the "share" button in Tableau Server.

Open
1281552
Tableau Server

After publishing a workbook, a line could appear in a crosstab, which was not present in the rendering in Tableau Desktop.

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1273142
Tableau Desktop

An unknown license line item appeared in Manage Product Keys for Tableau Desktop which showed the license expiration date as "30-Dec-1899".

Open
1212372
Tableau Online, Tableau Server

In versions up to, and including 2021.3, passwords longer than 240 characters are not supported in web authoring. Starting in 2021.4, this will be supported, however, the published recommendation to configure Tableau Server to use HTTPS, is highly recommended.

Open
1156621
Tableau Mobile

Re-designed metric card and list view on Tableau Mobile.

Fixed in:
2021.1011.5628
1254419
Tableau Mobile

In this release, we are introducing support for Collections on Tableau Mobile. Collections are a new content type (that was released on Tableau Server & Tableau Online in 2021.2) which let you gather related items into an easy to access list.

Fixed in:
2021.1011.5628
1302343
Hyper API

Fixed a query compilation defect that led to reproducible crashes for a very small number of queries

Fixed in:
0.0.13617
1312198
Hyper API

Upgraded Unicode support from Unicode 9.0.0 to 13.0.0

Fixed in:
0.0.13617
1247714
Tableau Desktop

When connected to a SAP HANA data source and connected to a synonym table, the variable values would not be applied in the Viz.

Fixed in:
2021.2.3
2021.1.6
2020.4.9
2020.3.13
2020.2.18
2020.1.21
2019.4.24
2019.3.25
2019.2.28
1174889
Tableau Desktop

After upgrading from Tableau Desktop to 2020.2 or 2020.3 it could result in slower performance.

Fixed in:
2021.2.3
2021.1.6
2020.4.9
2020.3.13
2020.2.18
1292667
Tableau Desktop

When editing joins, clicking "Create Join Calculaiton" could return an error message stating:
"Unable to complete action
Internal Error - An unexpected error occurred and the operation could not be completed.
Error Code: 6EA18A9E"

Fixed in:
2021.2.3
2021.1.6
2020.4.9
2020.3.13
1312631
Tableau Desktop

When loading a dashboard an error could occur and subsequently show the error message: "Resources exceeded during query execution: Not enough resources for query planning - too many subqueries or query is too complex."

Fixed in:
2021.2.3
2021.1.6
2020.4.9
1279963
Tableau Desktop

A sheet in Tableau Desktop might not render properly when opened if the application window was too small and the document was opened by double-clicking the file.

Fixed in:
2021.2.3
2021.1.6
1207339
Tableau Server

An Unexpected Server error could occur stating, "TableauException: Internal error in file" where the file was the MultiDomain.cpp, when a hover activation of Change Set Values was performed.

Fixed in:
2021.2.3
2021.1.6
2020.4.9
2020.3.13
2020.2.18
2020.1.21
1273728
Tableau Server

After clicking on the "share" button on the toolbar, and then closing the dialog box, the user's next action would result in them being shown the Tableau Server login screen.

Fixed in:
2021.2.3
2021.1.6
2020.4.9
2020.3.13
1266464
Tableau Server

After upgrading to Tableau Server 2020.1, a large SAS extract refresh could fail with the error, "Exceeded per-process memory threshold." Large memory is consumed when this error occurs. KB: https://kb.tableau.com/articles/Issue/large-sas-file-extract-refresh-failed-and-huge-memory-consumption-observed-after-upgraded-tableau-server-to-2020-3-1.

Fixed in:
2021.3.3
2021.2.3
2021.1.6
2020.4.9
1258880
Tableau Server

After publishing a datasource with the overwrite option using tabcmd, the data source's schedule would be removed.

Fixed in:
2021.2.3
2021.1.6
2020.4.9
1201388
Tableau Server

When guest access was enabled, some users were unable to open workbooks using the share link feature.

Fixed in:
2020.4.9
1280065
Tableau Server

Starting in 2021.1+ , if SAML is configured, users were not getting the site selection option but redirected to a site.

Fixed in:
2021.3.3
2021.2.3
2021.1.6
1259622
Tableau Server

When using SSPI or Kerberos authentication in Tableau Server 2021.1, a blank screen appeared until the browser was refreshed.

Fixed in:
2021.1.6
1309160
Tableau Server

When enabling external file store the command could fail and result in an error indicating that it had consumed all of the file handles available.

Fixed in:
2021.2.3
2021.1.6
1309060
Tableau Server

Tableau Server would always try to connect to OpenID Connect, even when using a forward proxy.

Fixed in:
2021.2.3
2021.1.6
1294759
Tableau Server

After publishing a viz to Tableau Server version 2021.1.2 the row and column banding might not render as expected.

Fixed in:
2021.1.6
1264509
Tableau Server

A view would fail to render if the measure values were in the view, the data server and vizqlserver were on different nodes, and the user was prompted for credentials.

This would result in the following error message: "Field ‘Measure name’ in the datasource [sqlproxy.xxxxxxxxxxx].[:Measure Names] doesn’t exists in the database."

Fixed in:
2021.2.3
2021.1.6
1276705
Tableau Server

Some dashboard refresh jobs could be in a pending state for long hours and then fail.

Fixed in:
2021.2.3
2021.1.6
1302304
Tableau Server

In version 2021.2 guest users could receive a HTTP error 404, "page not found" error when accessing a shared URL.

Fixed in:
2021.2.3
1300793
Tableau Server

Accounts that had a username which contained a space or special symbol could not change their password when the "Force Password Update" occurred.

Fixed in:
2021.2.3
1257529
Tableau Server

Extract refreshes could fail with the error, "Process cannot access the file because it is being used by another process."

Fixed in:
2021.2.3