Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
882778 Tableau Desktop

The Denodo connector sometimes failed to recognise the driver.

Open
889530 Tableau Desktop

Sometimes background formatting changed unexpectedly when upgrading workbooks from 2018.1 to 2018.2 or newer versions.

Open
889726 Tableau Desktop

When using Teradata driver version 16.20 or higher, initial SQL containing command statements failed to execute.

Open
891115 Tableau Desktop

When viewing a sheet which uses forecasting with a fiscal year start date set, sometimes an "Invalid vectorsubscript" error occurred.

Open
946418 Tableau Desktop, Tableau Prep

When installing or upgrading to a Tableau Desktop or Tableau Prep Builder version released after 1 June 2019 on macOS Catalina, a “‘Tableau Desktop.pkg’ can’t be opened because Apple cannot check it for malicious software.” error occurred. This behaviour is related to the macOS notarisation process.

Open
956936 Tableau Desktop

TabPy secure connections do not work for Tableau Desktop on MacOS. The current method for gathering certificates to perform client side validation in Tableau Desktop requires curl built with OpenSSL while MacOS uses DarwinSSL which does not share the same functionality.

Open
923017 Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
936130 Tableau Prep

When attempting to run a flow that contains many inputs the following error occurs: "Failure evaluating to database: ERROR: collation mismatch, use COLLATE statements to resolve."

Open
1012011 Tableau Prep

When publishing several steps by right clicking "Save Flow As" > "Publish to Server", the publish dialog starts off with the "Saved Steps" tag added to the published flow. However, if the user clicks around in the publish dialog, that tag disappears.

Open
956900 Tableau Prep

When running a flow of Oracle data that involves a join between two aggregates in Tableau Prep 2019.2.3, it gives the error "Something went wrong and we were unable to process output step: Failure parsing AQL: Oracle database error 972: ORA-00972: identifier is too long..."

Open
1007106 Tableau Prep

Prep Builder page is blank when trying to load flow editor due to a race condition affecting the scripts that need to be loaded.

Open
1027065 Tableau Prep, Tableau Online

Unable to cancel a running Prep flow in Tableau Online. Flow stuck "in progress" blocking other flows from running.

Open
930904 Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1020319 Tableau Server

When adding a node to a Tableau Server cluster on Windows, the installation of Tableau Server on the new node eventually fails and rolls back and the following error might occur: "Tableau Service Manager (TSM) Error: The server may not have started properly. Part of the installer exited with error code:1. Check the logs: [path]\logs\app-worker-install.log for more information. [OK]"

Open
925155 Tableau Server, Tableau Online

When disabling or unchecking "Allow Support Access" to a Tableau Online site, the following error is displayed: "Some or all of the settings failed to save. Try again."

Open
838217 Tableau Server, Tableau Online

Login to Tableau Server on Linux delayed by 20 to 30 seconds when the echo service is unreachable on domain controllers.

Open
943537 Tableau Server, Tableau Online

Reference line text formatting appears different from Tableau Desktop once published up to Tableau Online.

Open
949749 Tableau Server, Tableau Public

Subscriptions intermittently fail with error "The view snapshot in this email could not be properly rendered" due to "Datasource not found in repository".

Open
1026509 Tableau Server, Tableau Online

Canceling a background job for a flow failed with a "Failed to cancel background job type[RunFlow]" error.

Open
1005872 Tableau Server, Tableau Online

Canceling a job from the Jobs page successfully stopped the job, but the number under Queue Time (min) continued to increase.

Open
1000737 Tableau Server, Tableau Online

Subscriptions created between 10/23 and 11/05 may not run on Tableau Online and instead the error "NullPointerException" is received.

Open
952499 Tableau Server, Tableau Online

When you made a filter selection and then selected multiple marks on the view, sometimes incorrect marks were highlighted.

Open
942248, 958266 Tableau Server, Tableau Online

After editing the credentials for a cross-database join, "test connection" and subsequent refreshes failed with an "Invalid username or password" error.

Open
984027 Tableau Server, Tableau Online

A giant "X" appears when viewing custom views in Tableau Server on Internet Explorer 11 and Windows 7.

Open
1022552, 1022748 Tableau Server, Tableau Online

Hourly schedules now being scheduled to run at the top of the hour, rather than every half hour on top of the hour and at the 30 minute inteval.

Open
1017033 Tableau Server

When using Run Now to run an extract, the job creator ID displayed was for the user who created the extract task, not the user who ran the task.

Open
1017030 Tableau Server

Refreshes scheduled via Tableau Desktop had a creator ID of 0, rather than the ID of the user who scheduled the refresh.

Open
1012014 Tableau Server Management Add-on

In the Tableau Server Resource Monitoring tool, icons on the menu bar were close in color to the background and difficult to see.

Open
1011341 Tableau Server Management Add-on

In the Tableau Content Migration tool, the icon for contacting Support was a similar color to the background and difficult to see.

Open
1012824 Tableau Server Management Add-on

In the Tableau Resource Monitoring Tool, The CPU usage chart sometimes showed unexpected gaps.

Open
990611 Tableau Online

When Tableau Bridge client is not running, sometimes no email notifications are sent to the data source owner that the next scheduled refresh is going to fail.

Open
894627 Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668 Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
927551, 783217 Tableau Online

Blank data displays intermittently when accessing published workbook views using live MySQL connection.

Open
853138, 783217 Tableau Online

Published workbooks or data sources connected to MySQL 8 sometimes encountered issues, including extract refresh failure, failure to render the view, data rendering incorrectly and string fields appearing blank.

Open
927680 Tableau Online

After changing the site URL of a Tableau Online site, the following error occurred when using Tableau Desktop to open a workbook that connected to a data source published before the site URL change was made: "Item not found (error code 12)"

Open
959054, 962483 Tableau Online

Attempting to publish a SAP HANA data source (live connection with SSL) to Tableau Online would fail and the following error would occur: "Tableau Online can't connect to the data source specified or publish it with a live connection. You might need to add Tableau Online to your data provider's authorized list, using the IP address range appropriate for your site location."

Open
886877 Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
957299 Hyper API

Creating a HyperProcess failed on macOS and Linux if libtinfo was not installed.

Fixed in 0.0.8953
967271 Tableau Desktop, Tableau Server

Flexera Flexnet 11.16.2 and earlier versions are affected by several denial of service and remote code execution vulnerabilities. For more information see the following Knowledge Base article: Vulnerabilities Present in Flexera Flexnet 11.16.2 And Earlier Versions and the following Security Bulletin: [ Informational] INF-2019-001: FlexNet Publishing CVEs Addressed.

Fixed in 10.4.22, 10.5.21, 2018.1.18, 2019.1.9, 2018.1.18, 2018.2.15, 2018.2.15, 2018.3.12, 2018.3.12, 2019.1.9, 2019.2.5, 2019.2.5, 2019.3.1, 2019.3.1
940839 Tableau Desktop, Tableau Server

After removing nodes from Tableau Server the removed nodes are still showing in the list-ports command.

Fixed in 10.5.21, 2018.1.18, 2019.1.9, 2018.2.15, 2018.3.12, 2019.2.5, 2019.3.1
871970 Tableau Desktop

In environments where client certificates are optional, Tableau Desktop on Mac sometimes failed to connect to SSL-enabled Tableau Server with the error "Tableau Desktop could not find a client certificate that is valid to sign in to this server. Contact your administrator for an updated certificate."

Fixed in 10.3.25, 10.4.21, 10.5.20, 2018.1.18, 2018.2.14, 2018.3.11, 2019.1.8, 2019.2.4
1011944 Tableau Desktop, Tableau Server

Slower tooltip rendering after upgrading from 10.5 to 2019.1.2 due to appoption checks taking up too many CPU cycles.

Fixed in 2018.3.12, 2019.2.5, 2019.3.1, 2019.1.8
953997 Tableau Desktop

When dragging a pie chart label in Tableau Desktop 2019.2.2, the label jumps to a different position when dropping it. The issue does NOT occur in 2019.2.1.

Fixed in 2019.1.9, 2019.2.5, 2019.3.1
901228 Tableau Desktop

After connecting to Salesforce and then trying to edit the data source in a workbook, the error "No such function == that takes arguments of type (str, str)" appears.

Fixed in 2019.1.9, 2019.2.5, 2019.3.1
866252 Tableau Desktop

Internal unexpected error occurred and the operation could not be completed while editing groups on a Mac and using "Find Next".

Fixed in 2019.1.9, 2019.2.5, 2019.3.1
967834 Tableau Desktop

Opening a workbook and activating Tableau Desktop at the same time sends authentication request to data base with empty password.

Fixed in 2019.2.5, 2019.3.1
948005 Tableau Desktop, Tableau Server

Requests for mapsconfig.tableau.com were sent through http:// and not https://

Fixed in 2019.3.1, 2019.3.1, 2019.2.3, 2019.2.3
950785 Tableau Desktop

PDFs used in a union showed as red in the Union dialog and the OK button was grayed out.

Fixed in 2019.3.1
976633 Tableau Desktop, Tableau Server

Data leak across users/sessions when using URL parameters and published data source which uses custom SQL with a parameter.

Fixed in 2019.3.1, 2019.3.1
976968 Tableau Desktop, Tableau Server

When connecting to Tableau Server on Linux from Desktop on a Mac, the following error appears: "Cannot connect to Tableau Server. Please check the server name and port and try again."

Fixed in 2019.3.1, 2019.3.1
983681 Tableau Desktop, Tableau Server

Web Save may fail with "Incorrect data type." error.

Fixed in 2019.3.1, 2019.3.1
983968 Tableau Desktop, Tableau Server, Tableau Online

Error loading viz on Bulk Muting page on tabAutoserver using tableau-2.2.2.js.

Fixed in 2019.3.1, 2019.3
958585 Tableau Desktop

When connected to Snowflake, using -1 in a Split calculation resulted in the error "Splitting from right is not supported by the data source".

Fixed in 2019.4
954869 Tableau Desktop

Chinese, Japanese and Korean fonts sometimes rendered incorrectly.

Fixed in 2019.4
826883 Tableau Desktop, Tableau Server, Tableau Online

There is no validation for the RunAsUser in TSM.

Fixed in 2019.4, 2019.4, 2019.4
877390 Tableau Desktop, Tableau Server

Worksheet not rendering on a dashboard in Tableau Desktop and Tableau Server version 2019.1.x when LogicalQueryCache is enabled.

Fixed in 2019.4, 2019.4, 2019.4
990069 Tableau Prep, Tableau Online

If you use "copy link" and enter the link into a browser that is set to use Italian it does not work and generates a 404 error.

Fixed in 2019.3.1, 2019.4
937544 Tableau Prep

If 5 seconds is not enough for million of values to be indexed, the preview pane shows a wrong total count after publishing a new data role .

Fixed in 2019.3.2
953173 Tableau Prep

When adding multiple fields at once to the aggregate "Grouped Fields", the fields are not added or only one field displays as being added.

Fixed in 2019.3.2
895213 Tableau Prep

When running a flow where a step is using ISNULL and IIF functions that step fails and produces the error "Collation mismatch use collate statements to resolve".

Fixed in 2019.3.2
952063 Tableau Prep

When trying to edit a calculated field with an IF ELSE calculation, part of the calculation is lost because the calculated field editor overwrites the existing text.

Fixed in 2019.3.2
985800 Tableau Prep

Some pivoted data is missing in GUI, sample limit dropped to 1M instead of the original 3M for Pivots.

Fixed in 2019.3.2
927645 Tableau Prep

Tableau Prep 2019.2, 2018.3, and 2018.1 do not allow assigning the "\" character as column separator in text files. When it is entered into the custom separator box, the box disappears and the Other selection turns to Comma.

Fixed in 2019.3.2
905487 Tableau Prep

Tableau Prep will fail to output a file after the specific steps of splitting a column and then pivoting those columns from columns to rows. The error "Failure evaluating to database: ERROR: collation mismatch, use COLLATE statements to resolve" is displayed.

Fixed in 2019.3.2
952259 Tableau Prep

Cannot connect to SAP Hana view with multiple required variables in Prep Builder. Shows error "System error: Unable to run input node: Failure loading Data Source: value".

Fixed in 2019.3.2
947846 Tableau Prep

Dateparse function returns NULL, when UI is in a non-English language.

Fixed in 2019.3.2
984299 Tableau Prep

Prep Builder crashes under AMD Ryzen 9 3900X CPU.

Fixed in 2019.3.2
944150 Tableau Prep

System error upon publishing data source to Tableau Server when initializing RemoteSemanticService.

Fixed in 2019.3.2
941434 Tableau Prep

Failure evaluating to database error upon running the flow "Failure evaluating to database - No such column xxxx".

Fixed in 2019.3.2
921755 Tableau Prep

When running Tableau Prep flow using a Postgres connection, an error "Prep failure Error: function regexp_replace (uuid, unknown, unknown, unknown) does not exist; Error while executing the query" is received.

Fixed in 2019.4.1
1013009 Tableau Prep

When running a flow of Oracle data that involves a join between two aggregates in Tableau Prep 2019.2.3, it gives the error "Something went wrong and we were unable to process output step: Failure parsing AQL: Oracle database error 972: ORA-00972: identifier is too long..."

Fixed in 2019.4.1
1013066 Tableau Prep

When running a flow of Oracle data that involves a join between two aggregates in Tableau Prep 2019.2.3, it gives the error "Something went wrong and we were unable to process output step: Failure parsing AQL: Oracle database error 972: ORA-00972: identifier is too long..."

Fixed in 2019.4.1
1011289 Tableau Prep

Multiple nested valuesToColumnsOp generate wrong SQL. Cannot create a second Rows to Columns pivot in a flow with union.

Fixed in 2019.4.1
924951 Tableau Server

"Invalid Tableau Format Type" error received when calling Javascript API getMarksAsync by clicking different map filters on dashboard.

Fixed in 2019.1.9, 2018.2.15, 2018.3.12, 2019.2.5, 2019.3.1
922927 Tableau Server

When using Server side rendering, the bottom border of the last row intermittently disappeared.

Fixed in 2019.1.9, 2018.3.12, 2019.2.5
963316 Tableau Server

Error [Hortonworks][Hardy] (80) Syntax or semantic analysis error thrown in server while executing query. Error message from server: Error while compiling statement: FAILED: SemanticException [Error 10001]: Line 2:5 Table not found when opening published HortonWorks data sources in Tableau Server or Tableau Desktop if a relative date filter is being used in a certain way.

Fixed in 2019.1.9, 2018.3.12, 2019.2.5, 2019.3.1
922927 Tableau Server

When displaying a Dashboard on Tableau Server 2018.3.2 using Server side rendering, the bottom border of the last row intermittently disappears.

Fixed in 2019.1.9, 2018.3.12, 2019.2.5
851754 Tableau Server

After workbook with live Excel data source has been published to Tableau Server on Linux, Null values appear.

Fixed in 2019.1.9, 2018.3.12, 2019.2.5, 2019.3.1
961603 Tableau Server

When generating a set of Tableau Server tsm maintenance ziplogs -d, they contain a workgroup.pg_dump in each repository node folder.

Fixed in 2019.1.9, 2018.3.12, 2019.2.5, 2019.3.1
955731 Tableau Server

After upgrading Tableau Server,sometimes site-specific SAML logins failed.

Fixed in 2019.1.9, 2018.3.12, 2019.2.5, 2019.3.1
892635 Tableau Server

When downloading worksheets that include Japanese or Korean text into Image/PDF/PowerPoint, the text wrapping becomes truncated compared the viz on Tableau Server 2018.3 on Linux.

Fixed in 2019.1.9, 2019.2.5, 2019.3.1
912102 Tableau Server

When the install directory contained parentheses "()", install or upgrade sometimes failed at "71% - Failed to start search server".

Fixed in 2019.1.9, 2019.2.5, 2019.3.1
931653 Tableau Server

When you used Tableau Desktop to open a downloaded workbook that was created in Tableau Online or Tableau Server, an "Unable to Complete Action 'Value'" error sometimes occurred.

Fixed in 2019.2.5, 2019.3.1
999424 Tableau Server

Embedded View with Non-Default Port Redirects to Port 80 Incorrectly when Using SSPI Auto-Login.

Fixed in 2019.2.5, 2019.3.1
1011779 Tableau Server

Filter areas appear blank when using the Mobile app with iOS devices to connect to Tableau Server across a Reverse Proxy.

Fixed in 2019.2.5, 2019.3.1
985711 Tableau Server

In an environment where Load Balancer is doing SSL offloading (Load Balancer is SSL and listening only on 443, TS is non-SSL), after publishing a data source from Tableau Desktop to Tableau Server, the Ask Data page fails to be loaded because the URL is http:// instead of https://.

Fixed in 2019.2.5, 2019.3.1
962591 Tableau Server

Published workbooks viewed on iOS devices, in some proxy environments, fail to load with an unexpected token error or continuous spinner.

Fixed in 2019.2.5, 2019.3.1
884393 Tableau Server

After publishing workbook with Story to Tableau Server, when the Story is viewed, the text object in the first Story Point will not be displayed, because Height of dashboard text objects in story point is set to 0px during bootstrapping.

Fixed in 2019.2.5, 2019.3.1
969730 Tableau Server

In Tableau Server 2019.2 and 2019.3, Active Directory sync and import operations sometimes took longer than in 2019.1 or earlier versions, and sometimes failed unexpectedly.

Fixed in 2019.3.1, 2019.2.4
805272 Tableau Server

If the Google drive API had not been enabled for your project, attempting to connect to Google Sheets resulted in repeated prompts for credentials rather than a descriptive error message.

Fixed in 2019.3.1
935150 Tableau Server

When using Safari mobile browser on an iPad running iOS 13, dragging across a viz selected multiple marks instead of scrolling, and filters were not interactive. For more information, see Unexpected Behavior for Gestures and filters on iPads with iOS 13.

Fixed in 10.3.25, 10.4.21, 10.5.20, 2019.3.1, 2018.1.17, 2018.2.14, 2018.3.11, 2019.1.8, 2019.2.4
965100 Tableau Server

Clicking an embed view link that contained spaces while not logged in took the user to the default landing page instead of the view.

Fixed in 2019.3.1
991626 Tableau Server, Tableau Online

Extract refreshes intermittently failing with error message "Deadline Exceeded Unable to connect to the Amazon Athena server "athena.us-east-1.amazonaws.com. Check that the server is running and that you have access privileges to the requested database" when refreshing in Tableau Online.

Fixed in 2019.3.1, 2019.4
983669 Tableau Server, Tableau Bridge

Bridge client creates an error dialog to another error dialog that is about to be deleted.

Fixed in 2019.3.1, 2019.3
946337 Tableau Server, Tableau Online

When attempting to load a dashboard from a workbook on Tableau Online, the dashboard does not render as expected. If the same workbook is opened in Web Edit mode it renders as expected.

Fixed in 2019.3.1, 2019.3
986504 Tableau Server, Tableau Online

Error “No such function ANALYTIC_WINDOW_MAX that takes arguments of type (bool).” occurs when opening workbook connected to hyper data source.

Fixed in 2019.3.1, 2019.3
989150 Tableau Server, Tableau Online

Error "The data types varchar and uniqueidentifier are incompatible in the add operator" when viewing workbook in Tableau Online

Fixed in 2019.3.1, 2019.3
782035, 860000 Tableau Server

Extract refreshes sometimes failed due to a warning similar to the following: "The geocoding folder %1 has errors." This issue could occur whether or not maps were used in the workbook.

Fixed in 2019.4
888383 Tableau Server, Tableau Online

After upgrading to Tableau Server 2019.1.1 on Linux, the second lines of worksheet titles are cut off in Chinese, Japanese, and Korean.

Fixed in 2019.4, 2019.4
855882 Tableau Server, Tableau Online

Cannot complete restore from backup file from 2018.2.3 on Tableau Server 2018.3.1 and getting "Running step CheckBackupCompatibility failed" error.

Fixed in 2019.4, 2019.4
985254 Tableau Server, Tableau Online

Disabling the permission "Automatic Access to Metadata about Databases and Tables" sometimes failed unexpectedly.

Fixed in 2019.4
793734 Tableau Server, Tableau Online

When a column has the same name as the table, Google BigQuery fails with this message"An error occurred while communicating with the Google BigQuery data source ''. The Google BigQuery service was unable to compile the query. Grouping by expressions of type STRUCT is not allowed at [x:xxx]."

Fixed in 2019.4, 2019.4
902197 Tableau Server, Tableau Online

Published data source overwrites and changes custom measures if a calculation whose underlying XML 'name' is equal to the 'name' of a calculation that was built in a workbook connected to an earlier version of that data source.

Fixed in 2019.4, 2019.4
892648 Tableau Server, Tableau Online

In browser rendering Tooltip is not displayed on the reference line label when alignment direction is "Up" or "Down".

Fixed in 2019.4, 2019.4
938543 Tableau Server, Tableau Online

After moving to Tableau Server 2019.2.0, when users are receiving Subscription emails, the image is in an attachment and not in the body of the email.

Fixed in 2019.4, 2019.4
887357 Tableau Server, Tableau Mobile

Verify that republishing datasource action prevents password disclosure for datasources which has embedded credentials.

Fixed in 2019.4, 2019.4
927733 Tableau Server, Tableau Online

Dashboards/workbooks published to Tableau Online, do not render as expected. If the workbook/dashboard is opened in Web Edit mode it renders as expected.

Fixed in 2019.4, 2019.4
913047 Tableau Server, Tableau Online

Creating a calculated field causes spinning wheel for 10-20 seconds on Tableau Online when using Web Edit.

Fixed in 2019.4, 2019.4
927097 Tableau Online

Data point filter for multiple sheets does not filter correctly in Tableau Online.

Fixed in 2019.4
1003629 Tableau Online

Published data source missing on Tableau Online and error received "Referenced entity not found for dataConnection [2012293]. It is possible that dataConnection is being deleted."

Fixed in 2019.4
955877 Tableau Bridge

When trying to refresh a file with an incorrect path, the "cancel refresh" button was unresponsive.

Fixed in 20193.19.1017.1259
1018301 Tableau Mobile

"DisableDataDownload" AppConfig setting was not available for Android.

Fixed in 2019.1025.2743
980597 Tableau Mobile

Thumbnails of custom projects are now displayed in the Explore tab.

Fixed in 2019.1025.2743