Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
871970 Tableau Desktop

In environments where client certificates are optional, Tableau Desktop on Mac sometimes failed to connect to SSL-enabled Tableau Server with the error "Tableau Desktop could not find a client certificate that is valid to sign in to this server. Contact your administrator for an updated certificate."

Open
882778 Tableau Desktop

The Denodo connector sometimes failed to recognise the driver.

Open
889530 Tableau Desktop

Sometimes background formatting changed unexpectedly when upgrading workbooks from 2018.1 to 2018.2 or newer versions.

Open
889726 Tableau Desktop

When using Teradata driver version 16.20 or higher, initial SQL containing command statements failed to execute.

Open
891115 Tableau Desktop

When viewing a sheet which uses forecasting with a fiscal year start date set, sometimes an "Invalid vectorsubscript" error occurred.

Open
944192 Tableau Desktop

When connected to Vertica, calculations using "DAY" within "DATEADD" resulted in the following error "ERROR 4286: Operator does not exist: timestamp + time"

Open
953168 Tableau Desktop

When connecting to MapR Hadoop Hive and selecting multiple dates in a filter, the following error sometimes occurred: "The arguments for IN should be the same type! Types are: {date IN (timestamp, timestamp, timestamp)}"

Open
942555 Tableau Desktop

SAP BW calculated members created under a hierarchy sometimes failed to display in the view.

Open
945983 Tableau Desktop

Floating parameters with a transparent background reverted to a white background after saving.

Open
955634 Tableau Desktop

Custom SQL queries using DATETIME function on Google BigQuery data with microsecond precision displayed results as "null" or "#Error" when using a non-English locale.

Open
946418 Tableau Desktop, Tableau Prep

When installing or upgrading to a Tableau Desktop or Tableau Prep Builder version released after 1 June 2019 on macOS Catalina, a “‘Tableau Desktop.pkg’ can’t be opened because Apple cannot check it for malicious software.” error occurred. This behaviour is related to the macOS notarisation process.

Open
887667 Tableau Prep

Running a flow via the command line created temp files which were not deleted and could consume excessive disk space.

Open
923017 Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
952365 Tableau Prep

When launching Tableau Prep Builder 2019.2.2 or newer on macOS Catalina, the following error occurred: "Error running Tableau Prep Builder. The My Tableau Prep repository is either read only or can't be found. Check that the repository location is in a directory with write permissions or contact your system administrator." For more information, see this Knowledge Base article.

Open
947032 Tableau Server

Upgrade failed with "InstallerException raised during installation. com.tableausoftware.installer.InstallerException: Error performing backup" error when there was no file store on the controller node.

Open
953139 Tableau Server

When you downloaded a file from Tableau Server using Safari, Chinese, Japanese and Korean characters in the filename were replaced with blanks.

Open
862984 Tableau Server

When using the Tableau JavaScript API FILTER_CHANGE events were incorrectly sent for sheets

Open
948713 Tableau Server

When a workbook had multiple data sources and some of the data sources had user filters, extract refreshes for the workbook failed with the error "com.tableausoftware.nativeapi.exceptions.DataSourceException: Cannot evaluate user filter; no current user or group."

Open
961806 Tableau Server

Loading a view that used URL parameters to pass values to custom SQL parameters in a published data source could result in unexpected data being loaded.

Open
935789 Tableau Server

Date range filters did not filter out nulls by default when editing a workbook on the web.

Open
954365 Tableau Server, Tableau Online

Bridge machine runs out of memory with this error "ERROR: Could not allocate enough memory. Unable to create extract."

Open
961592 Tableau Server

When navigating between story points on Tableau Server, a "LogicException: Internal Error - An unexpected error occurred and the operation could not be completed" error sometimes occurred.

Open
919698 Tableau Server, Tableau Online

After the Tableau Online 2019.2 upgrade, when a user's locale is Chinese or Japanese, the [Modified]/[Created] column's date is missing "month" in kanji "月".

Open
944544 Tableau Server, Tableau Online

After changing a Tableau Online or Tableau Server site name, members of user filters show as "external\".

Open
952499 Tableau Server, Tableau Online

When you made a filter selection and then selected multiple marks on the view, sometimes incorrect marks were highlighted.

Open
942248, 958266 Tableau Server, Tableau Online

After editing the credentials for a cross-database join, "test connection" and subsequent refreshes failed with an "Invalid username or password" error.

Open
894627 Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668 Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
927551, 783217 Tableau Online

Blank data displays intermittently when accessing published workbook views using live MySQL connection.

Open
853138, 783217 Tableau Online

Published workbooks or data sources connected to MySQL 8 sometimes encountered issues, including extract refresh failure, failure to render the view, data rendering incorrectly and string fields appearing blank.

Open
927680 Tableau Online

After changing the site URL of a Tableau Online site, the following error occurred when using Tableau Desktop to open a workbook that connected to a data source published before the site URL change was made: "Item not found (error code 12)"

Open
959054 Tableau Online

Attempting to publish a SAP HANA data source (live connection with SSL) to Tableau Online would fail and the following error would occur: "Tableau Online can't connect to the data source specified or publish it with a live connection. You might need to add Tableau Online to your data provider's authorized list, using the IP address range appropriate for your site location."

Open
942219 Tableau Desktop, Tableau Server

Calculations using DATEPART('second') returned unexpectedly rounded results in some cases.

Fixed in 2018.1.16, 2018.1.16, 2018.2.13, 2018.2.13, 2018.3.10, 2018.3.10, 2019.1.7, 2019.1.7, 2019.2.3, 2019.2.3
946140 Tableau Desktop

Some error and dialogue boxes appeared black or transparent on Citrix.

Fixed in 2018.3.10, 2019.1.7, 2019.2.3
940611 Tableau Desktop

After setting the width and height of a dashboard object, clicking into the view sometimes resulted in an "Internal Error" message.

Fixed in 2018.3.10, 2019.1.7, 2019.2.3
925843 Tableau Desktop

Maps including Russia had missing countries when exported to .emf format.

Fixed in 2019.1.7, 2019.2.3
940266 Tableau Desktop

When connected to Google Drive or OneDrive, files with a capitalized extension were grayed out and could not be selected.

Fixed in 2019.1.7, 2019.2.3
948005 Tableau Desktop, Tableau Server

Requests for mapsconfig.tableau.com were sent through http:// and not https://

Fixed in 2019.2.3, 2019.2.3
940685 Tableau Desktop

When you saved a view based on an extract after filtering to a single value and closed the workbook, the view was sometimes unexpectedly blank after reopening.

Fixed in 2019.2.3
848481 Tableau Desktop

When a view has a reference line on the table computed on Median and is set to "Line only", and all quick filter values are unchecked in any quick filter on the view, the workbook crashes.

Fixed in 2019.1.3, 2019.3, 2019.2
942130 Tableau Prep

Error "collation mismatch" when running a flow in Prep 2019.2.3 or 2019.2.2, but success with Prep 2019.2.1.

Fixed in 2019.3.1
942166 Tableau Prep

Error "Failure evaluating to database: ERROR: db1 TableauTemp (table name) does not exist" when running flow.

Fixed in 2019.3.1
933820 Tableau Prep

Google BigQuery connector fails to launch on Mac.

Fixed in 2019.3.1
951015 Tableau Prep

When running an output step, an error occurs "Failure evaluating to database: ERROR: collation mismatch, use COLLATE statements to resolve".

Fixed in 2019.3.1
940558 Tableau Prep

Accepting a Prep recommendation to map values to null causes all data to disappear and profile pane goes blank.

Fixed in 2019.3.1
937438 Tableau Prep

After changing the datatype from datetime to date for a "dateStrring" field on an input node, the following error appears: "System error: Unable to run input node: Failure evaluating to database: all inputs to union must have matching column types".

Fixed in 2019.3.1
938199 Tableau Prep

Collation error when running attached flow with Excel and text files.

Fixed in 2019.3.1
928772 Tableau Server

When attempting to refresh an extract, the refresh sometimes failed and the following error occurred: "PQresultStatus: 7 ERROR: Unable to resolve database file path."

Fixed in 2018.3.10, 2019.1.7, 2019.2.3
948259 Tableau Server

When you tried to Save or Save As in Web Edit while multiple sheets were prompting for authentication, an "Unexpected server error TableauException" error occurred.

Fixed in 2018.3.10
923680 Tableau Server

SSO users were not automatically logged in when accessing views that contained spaces in URL parameters or filter values.

Fixed in 2018.3.10, 2019.1.7, 2019.2.3
896780 Tableau Server

Comments failed to load on published workbooks when using Microsoft Edge browser version 44.

Fixed in 2019.1.7, 2019.2.3
947437 Tableau Server

Some services failed to start, and errors "Checking Zookeeper to see if SOLR is in cloud mode" or "Could not connect to Zookeeper" were found in the logs

Fixed in 2019.1.7, 2019.2.3
890683 Tableau Server

When Pages targeted a sheet that was removed from any device layout, an "Error: Unknown worksheet name" error occurred, even if the sheet was present in the layout being used.

Fixed in 2019.1.7, 2019.2.3
942866 Tableau Server

When server-wide SAML was enabled, the Add user button was greyed out.

Fixed in 2019.2.3
944088 Tableau Server

The URL parameter ":alerts=no" did not hide the Alerts button in embedded views.

Fixed in 2019.2.3
888402 Tableau Server

After following a URL link to a site different from the dashboard containing the link, the original dashboard became unresponsive.

Fixed in 2019.2.3
922917 Tableau Server

When installing or restarting Tableau Server, starting up fails (despite several retries) and the following error might occur in the TSM status: "Tableau Server Tableau Prep Conductor [...] is in an error state."

Fixed in 2019.2.1, 2019.3
878532 Tableau Server

When site SAML was enabled, sometimes users were unable to log in and the following error occurred: "This page could not be accessed. Either it does not exist, or you do not have the necessary permissions."

Fixed in 2019.3
865182 Tableau Server, Tableau Online

Sometimes the "New workbook" button was available when web authoring was disabled. Clicking this button resulted in a "Resource not found" error.

Fixed in 2019.3
882723 Tableau Server, Tableau Online

When attempting to change content ownership and selecting a user who already owns the content, a message indicates"The owner ofhas been changed", which is misleading as no actual ownership has changed.

Fixed in 2019.3, 2019.3
892313 Tableau Server, Tableau Online

When signing into Tableau Online through a browser or Tableau Desktop, an error occurs: "Not authorised, invalid username or password. (errorCode=16)" after being added to site successfully.

Fixed in 2019.3, 2019.3
886248 Tableau Server, Tableau Online

Week date filter range changes after publishing workbook.

Fixed in 2019.3, 2019.3
897230 Tableau Server, Tableau Online

When attempting to load workbook in Tableau Server or Tableau Online, this error appears: "Cannot read property 'length' of undefined".

Fixed in 2019.3, 2019.3
918314 Tableau Server, Tableau Online

When editing schedule for 200+ subscriptions, the following error occurred "Failed to change subscription schedule".

Fixed in 2019.3, 2019.3
923966 Tableau Server, Tableau Online

When trying to delete data sources in Tableau Online, the error "Could not delete data source" occurs.

Fixed in 2019.3, 2019.3
896306 Tableau Server, Tableau Online

Data sources that contain user filters fail to refresh in Tableau Online with error "Cannot evaluate user filter; no current user or group".

Fixed in 2019.3, 2019.3
930193 Tableau Server, Tableau Online

When viewed in a web browser, reference lines are only rendered for the first page in worksheets that use the Pages shelf, and subsequent pages fail to render reference lines.

Fixed in 2019.3, 2019.3
938269 Tableau Server, Tableau Online

Tableau Bridge is stuck while loading data sources and then client UI disappears from system tray.

Fixed in 2019.3, 2019.3
927193 Tableau Server, Tableau Online

Subscription of view fails to send due to workbook permissions.

Fixed in 2019.3, 2019.3
925244 Tableau Server, Tableau Online

When publishing a dashboard to Tableau Online, some of the cross-tab cells do not show their data.

Fixed in 2019.3, 2019.3
895017 Tableau Server, Tableau Online

Subscription emails not received although they are shown as sent from Tableau Online.

Fixed in 2019.3, 2019.3
866521 Tableau Server, Tableau Online

Tooltip displays fine in Desktop, but not after publishing workbook to Online (with data source embedded and separate). When appending "?:render=false", the tooltip then displays as expected.

Fixed in 2019.3, 2019.3
935920 Tableau Server, Tableau Online

When saving edits made while web authoring in Tableau Online, a generic "Session ended by server" error occurs. Occasionally VizQL Server pending JDBC connections in postgres is timed out waiting for the connection pool.

Fixed in 2019.3, 2019.3
782035, 860000 Tableau Server

Extract refreshes sometimes failed due to a warning similar to the following: "The geocoding folder %1 has errors." This issue could occur whether or not maps were used in the workbook.

Fixed in 2019.4