Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Cloud on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
900096
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.  Request is to support impersonation with Tableau Bridge.

Open
1395120
Tableau Desktop, Tableau Server

When publishing a data source from Tableau Desktop version 2022.2 or higher to a lower version of Tableau Server such as 2022.1, an error would occur stating, "An error occurred when publishing the data source. Cannot publish to Tableau Server.  Please make sure you are connected to a compatible version of the server." For more information please see this Tableau Knowledge Base article.

Open
1420805
Tableau Desktop

Row and column divider borders are thicker in the header than in the pane starting with version 2021.1.

Open
1440525
Tableau Cloud, Tableau Desktop

NULL values would remain in the Quick Filter when only NULL values are excluded in a dimension filter starting with 2022.2.0.

Open
1458909
Tableau Cloud, Tableau Desktop, Tableau Server

Queries of a virtual connection could be unsuccessful when included columns are renamed or removed from a database. The workaround is to edit the virtual connection and replace or delete these columns, and then republish the virtual connection.

Open
1403071
Tableau Cloud, Tableau Desktop

Workbook utilizing a polygon map or territorial mapping has a hole or gap when published to Tableau Cloud or when opened in the latest version of Tableau Desktop.

Open
1224909
Tableau Cloud

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Cloud, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1257638
1276556
Tableau Cloud

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1392772
1383768
Tableau Cloud

Scheduled extract refreshes could be intermittently skipped.

Open
1388839
Tableau Cloud, Tableau Server

In a project description when parenthesis are preceded by an upper case letter, the parenthesis and text within the parenthesis would not be displayed in the project tooltip.

Open
1369143
Tableau Cloud

On the Explore page list view for data sources, the last modified date could display an incorrect value. The data source details page does have the correct last modified date.

Open
1357543
Tableau Cloud

When refreshing or connecting to Amazon Redshift in Tableau Online, errors would sometimes display showing "Error occurred while trying to prepare a query" or "[SQLState XX000] extraneous data in \"T\" message." Amazon Redshift driver updated to 1.4.53.

Open
1352649
Tableau Cloud

Okta SCIM could reset a user to a Viewer role when the name changed in Okta even when the site role was not configured to map to Tableau Online from Okta.

Open
1411816
Tableau Cloud, Tableau Server

The sort order of a calculated field could be changed or duplicated after replacing the published data source using the REST API.

Open
1407078
Tableau Cloud, Tableau Server

Selecting one item in a row or cell can sometimes cause the entire row to be selected. If selecting other marks on a crosstab in a quick succession, a crash could occur.

Open
1395017
Tableau Cloud

Scheduled data alerts are not automatically triggered when data is not scheduled to refresh.

Open
1425643
Tableau Cloud

When attempting to refresh a Google Analytics data source in Tableau Cloud, the refresh is sent to Tableau Bridge instead of connecting directly from Tableau Cloud.

Open
1439091
Tableau Cloud

Virtual Connection updates are not reflected in related Data Sources.

Open
1441970
Tableau Cloud, Tableau Server

When loading a dashboard that contains a web object to a web page that has a text box, the cursor goes to the text box and the user is sent to the bottom of the dashboard on load instead of staying at the top of the dashboard causing the need to scroll up.

Open
1431798
Tableau Cloud, Tableau Server

It is not possible to export a specific sheet using the JavaScript showExportDataDialog function starting with version 2022.1. For more information see this Tableau Knowledge Base article.

Open
1440311
Tableau Cloud

It is not possible to create an extract for a Google BigQuery virtual connection.

Open
1429332
1461663
Tableau Cloud

It is not possible to connect to a Presto DB server that is using SSL with Tableau Cloud but Tableau Desktop can connect. The error received in Tableau Cloud is "[Simba][Presto] (1020)...Peer certificate cannot be authenticated with given CA certificates."

Open
1470029
Tableau Cloud, Tableau Server

Quickbooks Online extracts could fail to refresh with error, "No realm ID is detected", when using saved credentials for the data connection starting with Tableau Server 2022.3 and on Tableau Cloud. For more information see the Tableau Knowledge Base article.

Open
1380954
Tableau Cloud

Marketo extract refreshes fail in Tableau Cloud with the error, "Unknown failure (status code=1003)". Refreshes are successful with Tableau Desktop.

Open
1465152
Tableau Cloud

Saml-enabled Tableau Cloud users may be unable to login because the password field displays instead of being redirected to the IdP. For more information, please see this Tableau Knowledge Base article.

Open
1470516
Tableau Cloud

When provisioning an Azure AD user that was initially set as "unlicensed", the user could become a "Viewer" after a sync job was run with Tableau Cloud.

Open
1079300
1204939
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1349155
Tableau Prep

When a user had a Google Drive enabled for their Tableau Prep Repository folder, they would not be unable to delete "Recovered Flows" from the Prep Builder UI. The workaround is to turn off Google Drive sync and manually delete the folders in the My Tableau Prep Repository/Recovered Flows directory.

Open
1439910
Tableau Prep

The list of tables when connected to a PostgreSQL database would not show all the tables if there were more than 16384 tables.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1375761
Tableau Server

Taking a backup while using the --multithreaded flag would cause a file handle leak on Windows resulting in high cpu usage for the WMI process.

Open
1321429
Tableau Server

No error would display when resetting a password and the new password violated the password policy set. This behavior began in 2021.2 and the user could not log in after resetting the password incorrectly.

Open
1406167
Tableau Server

The browser Options menu would not display when performing a right-click in the filter search box on Tableau Server 2021.2 and newer.

Open
1376192
Tableau Server

Changing the input parameters of a SAP HANA data source and republishing the change to Tableau Server does not show the changes when opening a workbook from Tableau Server that connects to this updated data source.

Open
1427637
Tableau Server

Running "tabcmd refreshextracts" with the "-addcalculations" flag caused the error, "SQLSTATE:58S01" and "Hyper was unable to resolve the database file path". This error occurred in versions 2021.2 and higher, but does not occur in 2020.4 or 2021.1.

Open
1422395
Tableau Server

It would not be possible to search users or groups on the permission for content edit screen where the username or group include some Japanese characters (dakuten, handankuten).

Open
1378369
Tableau Server

When using the ATR activation method on Linux, it is possible for the activation server to crash and Tableau Server to become unlicensed.

Open
1390671
Tableau Server

When upgrading from 2020.3 or 2020.4 to a higher major version, the upgrade could fail due to Ask Data being unable to start up during the rebuild index stage of the upgrade.

Open
1428670
Tableau Server

With the ATR activation method, Server can become unlicensed when the product keys do not all have the same expiration end date and one key has expired.

Open
1400801
Tableau Server

Error code 305B73A6 can occur when dragging and dropping a dimension and using a BigQuery Virtual Connection.

Open
1448015
1460462
1460447
Tableau Server

A published data source could show the wrong data in Ask Data and Web Authoring due to the data sources having the same name but differing in case.

Open
1234439
1463599
Tableau Server

Tableau Server on Linux can become unexpectedly unlicensed when not using the ATR activation method.  More information is available in this Tableau Knowledge Base article.

Open
1431834
Tableau Server

A Vizql service crash would occur when opening a workbook with an MSAS OLAP cube data source using driver version 15 or 16 in Tableau Server starting in 2022.1. Further information is available in this Knowledge Base article.

Open
1459956
Tableau Server

When Tableau Server is activated via the ATR activation service, LBLM licensing on Tableau Desktop and Tableau Prep could fail with "No seat capacity found for Login-based License Management" with versions 2021.2.15 and newer, and 2021.3.13 and newer, but not 2021.4 or 2022.1.

Open
1424364
Tableau Server

In External Actions, after choosing "Add a constant" in the map fields dialog, it is not possible to switch to another option.

Open
1450859
Tableau Server

In External Actions, if a dashboard is published with a configuration error in the extension, in View mode, there will be no error and the button will never become enabled.

Open
1440048
Tableau Server

External Actions cannot execute a flow with a Collection Variable input of type Currency.

Open
1371385
Tableau Server

It would not be possible to apply node roles to the topology as a "500 - Server Error" would occur in versions 2021.3 and 2021.4, but no error would occur in higher versions.

Open
1447040
Tableau Server

When configured with the ATR activation service, Tableau Server HA does not have a grace period if the initial node goes down.

Open
1474725
Tableau Server

Starting with 2022.3, when Guest access is enabled on a Tableau Server with Core licensing, the Data Orientation pane is available for embedded users, including the Guest user. For more information, please view this Tableau Knowledge Base article.

Open
1477190
Tableau Server

Starting with version 2022.3, the TSM UI shows a new service, the "Connection Pooling Service", which is not configurable or functionally available yet. Please see this Tableau Knowledge Base article for more information.

Open
1316530
Tableau Server

Tableau Server is incompatible with Windows Server 2022. For more information, see this Tableau Knowledge Base article.

Open
1478710
Tableau Server

After an upgrade to Tableau Server 2022.1.7 or later, a high sustained CPU usage caused by Hyper may result in Tableau Server becoming inaccessible. Please see this Tableau Knowledge article for more information on versions affected.

Open
1420863
Tableau Advanced Management

When uninstalling the Resource Monitoring Tool agent on Windows, the setup process would fail with the error: "One or more issues caused the setup to fail. Please fix the issues and then retry setup." More information is available in this Tableau Knowledge Base article.

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
894627
Tableau Cloud

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Cloud

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Cloud

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Cloud

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1372202
Tableau Prep

Running a flow with a New Row Step on a Field with Type Conversion while using a published data source as an input, the flow would sometimes fail.

Open
1459697
Tableau Bridge

Bridge errors could occur when Bridge is performing an extract refresh while not logged in.

Fixed in
20223.22.1108.0821
1434170
Tableau Bridge

Invalid tokens cause Bridge remote refresh jobs to stall.

Fixed in
20223.22.1108.0821
1460876
Tableau Desktop

In version 2022.3.0 and 2022.4.0, the "Hide card" option could be missing on the context menu of sets, legends, highlighters, and parameters.

Fixed in
2022.3.1
1430694
Tableau Cloud, Tableau Server

The custom format of a decimal number on an axis could change after being published to Tableau Cloud or Tableau Server.

Fixed in
2022.3
2022.3.1
1431397
Tableau Prep

The OneDrive and SharePoint Online connector could have data missing from the site listing result.

Fixed in
2022.3.1
1433479
Tableau Prep

Publishing data roles to projects with locked permissions would sometimes result in an error.

Fixed in
2022.3.1
1370077
Tableau Prep

When renaming a field with the toolbar set to "Show List VIew", the entire field would be removed from the flow if the delete key was used in editing the name.

Fixed in
2022.3.1
1402796
Tableau Prep

Prep would sometimes not read Oracle Data Source Names from ODBC Data Source Administrator.

Fixed in
2022.3.1
1313278
Tableau Prep

When attempting to run a flow in Online, the following error would sometimes occur, "[SQLSTATE:53S01] The query exceeded the CPU usage limit of 5500 seconds"

Fixed in
2022.3.1
1458959
Tableau Prep

Prep Builder could crash when removing a connection.

Fixed in
2022.3.1
1442954
Tableau Prep, Tableau Server

A Tableau Prep flow could fail to refresh the access token on Tableau Server using Snowflake OAuth with Private Link.

Fixed in
2022.3.1
1466869
Tableau Prep, Tableau Server

A warning could occur stating, "One or more input files aren't in your organization's safe list" when publishing a flow or configuring "*" to allow all paths for input.

Fixed in
2022.3.1
1360455
Tableau Server

Japanese characters (half and full-width Hiragana and Katakana) could not be distinguished after published to Tableau Server.

Fixed in
2022.3.1
2022.1.9
2021.4.13
2021.3.18
2021.2.19
2021.1.21
2020.4.24
1475760
Tableau Server

Addressed issues with internal Tableau Server APIs.

Fixed in
2022.3.1
2022.1.9
2021.4.13
2021.3.18
2021.2.19
2021.1.21
2020.4.24
1459704
Tableau Server

When building a cluster and adding nodes into the initial node, the recognized CPU core number did not match the real machine specification.

Fixed in
2021.4.13
2021.3.18
2021.2.19
2021.1.21
1462049
Tableau Server

Content Exploration service would not fail over in a HA configured Tableau Server. Web client can authenticate and navigate to Tableau Server, but content view, explore, create, etc fails, with multiple "An unexpected error occurred."

Fixed in
2022.3.1
2022.1.8
2021.4.13
1427409
Tableau Server

When importing a specific user and the user is successfully added but is not showing on the user list, an error will display when trying to add the user again. For more information, see this Tableau Knowledge article.

Fixed in
2022.3.1
2022.1.9
2021.4.13
1451284
Tableau Server

After scrolling down in a view then selecting a filter, the scroll bar moves back up to the top.

Fixed in
2022.3.1
2022.1.9
2021.4.13
1439309
Tableau Server

A parameter control list box could be open and stuck in a specific location in a browser window. This behavior only occurs when you double-click the parameter selection box before the entire dashboard is rendered.

Fixed in
2022.3.1
2022.1.9
1468293
Tableau Server

After upgrading, or after restoring a backup to a new install to Tableau Server 2022.3.0 and there is a large user base, the server may be slow or inaccessible, with users unable to log in. For more information, please see this Tableau Knowledge Base article.

Fixed in
2022.3.1
1462748
Tableau Server

When filtering a dimension on a worksheet, then changing the dimension via a parameter, other worksheet(s) could disappear.

Fixed in
2022.3.1
1462745
Tableau Server

Dynamic parameters would not load the DATETRUNC value when a workbook opened using an embedded data source.

Fixed in
2022.3.1
1399644
Tableau Server

Workbook performance could be slower when using Virtual Connections.

Fixed in
2022.3.1
1423996
Tableau Server

The maestro.output.write_to_mssql_using_runas TSM command has been introduced to allow write access to a Microsoft SQL Server database using Run As credentials.

Fixed in
2022.3.1
1169280
Tableau Mobile

Accessing content in a site or server that you're not currently signed in to is now easier with an improved flow.

Fixed in
2022.1024.6632
1407240
Tableau Desktop

The Ask Data dashboard object was disabled when extensions were disabled.

Fixed in
2021.3.17
2021.2.18
2021.1.20
1450469
Tableau Desktop

DUO MFA could block older versions of chrome and cause a failure in the initial login attempt with a WDC connection.

Fixed in
2022.2.3
1445684
Tableau Prep, Tableau Server

A warning could occur when publishing a flow to Tableau Server stating, "One or more input files aren't in your organization's safe list" even when all paths are configured for input.

Fixed in
2022.2.4
2022.1.8
2021.4.12
1365047
Tableau Server

The command "tsm maintenance cleanup" can make the Apache error.log file inaccessible to other processes on the Windows OS.

Fixed in
2022.1.8
2021.4.12
2021.3.17
2021.2.18
2021.1.20
2020.4.23
1404602
Tableau Server

The Data Engine folder was filling up quickly and backups could fail.

Fixed in
2021.3.17
2021.2.18
1433474
Tableau Server

Published data sources that are connected to web data sources could take a long time to refresh.

Fixed in
2022.1.8
2021.4.12
2021.3.17
1419729
Tableau Server

When changing a published data source from a live connection to an extract, the following error could display "LogicException: Internal Error - an unexpected error occurred and the operation could not be completed."

Fixed in
2022.1.8
2021.4.12
2021.3.17
1412624
Tableau Server

The values in a multi-select dropdown list could be missing values if the sheet names contain a percent (%) sign.

Fixed in
2022.1.8
2021.4.12
1427338
Tableau Server

ContentExploration and Interactive service could constitute up to 50% of logs on an inactive server.

Fixed in
2021.4.12
1442804
Tableau Server

A fiscal year showing on a continuous axis in Tableau Desktop would not display correctly in the published version.

Fixed in
2022.1.8
2021.4.12
1458671
Tableau Server

Publishing a data source with the REST API then downloading the TDS file could be missing the metadata-record connection information compared to publishing a data source from Tableau Desktop.

Fixed in
2022.1.8
2021.4.12
1392296
Tableau Cloud, Tableau Desktop, Tableau Server

When attempting to change a date filter, the following errors could occur, "Unable to complete action month out of range. Value '-2' must be between 1 and 12. Error Code: 58D44822." Another error that can display is "TableauException: month out of range".

Fixed in
2022.3
1250848
Tableau Desktop

When attempting to login to Tableau Cloud from Tableau Desktop "ALT-GR" can not be used to input symbols on non-English keyboards.

Fixed in
2022.3
1368128
Tableau Cloud, Tableau Server

After selecting "open workbook" from Tableau Desktop not all published workbooks would display.

Fixed in
2022.2
2022.3
1359250
Tableau Cloud, Tableau Server

The "Publishing" dialogue box name dropdown would sometimes display workbook names.

Fixed in
2022.2
2022.3
1423415
Tableau Cloud, Tableau Server

Loading embedded dashboards with Extensions when using connected apps would result in an error for the extension.

Fixed in
2022.3
1396805
Tableau Prep

A Flow error could error when loading a data source which contains a backslash in a column name. Any non-US Superstore sample files will produce an error such as "Error renaming field [Country\Region] to [Country/Region]. Unknown field name 'Country\\Region'."

Fixed in
2022.3
1345624
Tableau Server

The "download" option would sometimes be missing from the "Actions by All users" admin view.

Fixed in
2022.3
1415835
Tableau Server

Tooltips or filters would not respond when embedded into the Salesforce Lightning Web Component unless running in full-screen mode.

Fixed in
2022.3
1244924
Tableau Server

The parameter body text font color would be displayed incorrectly.

Fixed in
2022.3
1334368
Tableau Server

When removing a project the dialogue to confirm is truncated in Japanese.

Fixed in
2022.3
1204076
Tableau Server

ASCII code would show instead of Chinese characters in the "shared with me" dialogue.

Fixed in
2022.3
1426444
Tableau Server

An error would display, "Error parsing command parameter value string", when clicking Reset Name for all fields in web authoring. The field names do reset but the error message displays.

Fixed in
2022.3
1436162
Tableau Server

It would sometimes not be possible to acquire a JDBC Connection for the TDS Service.

Fixed in
2022.3
1425420
Tableau Server

For External Actions when a string is mapped to a boolean flow input, any non-"false" string defaults to "true".

Fixed in
2022.3
1178045
Tableau Server

An error would sometimes occur when moving a workbook to another project resulting in the following error message, "Tried to send an out-of-range integer as a 2-byte value: 33492".

Fixed in
2022.3
1348156
Tableau Server

When using Tableau Webhooks an error may occur stating "Webhook FAILED: [HTTP 408] Unable to connect to the url https://webhook..." when there is a proxy server.

Fixed in
2022.3
1375870
Tableau Advanced Management

Some backgrounder tasks showed a task type of "Unknown" despite being recognized.

Fixed in
2022.3
1386313
Tableau Advanced Management

In some cases, VizQL session lengths would be inflated.

Fixed in
2022.3
1393723
Tableau Advanced Management

Tableau Processes chart aggregation would not reflect resource consumption in line with the overall Performance chart.

Fixed in
2022.3
1416638
Tableau Advanced Management

Background task run times were sometimes miscalculated.

Fixed in
2022.3
1329223
Tableau Advanced Management

Large queries would sometimes erroneously report 0-second durations.

Fixed in
2022.3
1371365
Tableau Advanced Management

Data Query usernames were sometimes marked "unknown" even though the associated VizQL session had a known username

Fixed in
2022.3
1400957
Tableau Advanced Management

Generating a chargeback report would cause the subsequent attempt to download the logs bundle to fail

Fixed in
2022.3
1433337
Tableau Cloud

OneDrive and SharePoint Online extracts could fail being refreshed in Tableau Cloud.

Fixed in
2022.3
1433358
Tableau Cloud

Workbooks and data sources using the OneDrive and SharePoint Online connector have unexpected publishing options.

Fixed in
2022.3
1435217
Tableau Cloud

Prep Flows can intermittently fail with large data sources or complicated flows and result in the error, "System error: TableauException: Service Unavailable. Check to make sure the service is running."

Fixed in
2022.3
1394831
Tableau Cloud

When loading a view with a workbook that has a live connection to a published GBQ data source it would sometimes result in the following error, "LayeredProtocol: Missing attribute error".

Fixed in
2022.3
1405051
Tableau Cloud

When using a URL action to load another dashboard and specify a field value containing an ampersand character, the URL is rewritten and fails to load.

Fixed in
2022.3