The world's leading businesses use data to optimize customer experiences, improve customer satisfaction, and earn customer loyalty. Analytics give them the deep visibility into their customers and the understanding of service operations they need to deliver best-in-class customer support. Learn how Tableau can turn data into your service and support team's super power.
See service analytics in action
Track critical service metrics with targets and alerts
Empower service teams to see their performance
Uncover customer insights by bringing data together
Jump start analysis with Tableau Accelerators
Get expert-built dashboards to address support and service specific business needs with Accelerators on the Tableau Exchange.
Tableau Accelerators for Salesforce and ServiceNow
Accelerators will help you hit the ground running with your service data minutes. In just a few clicks, you’ll be able to connect and create beautiful, data-rich dashboards seamlessly.
ServiceNow Accelerators
Tableau's Dashboard Starters for ServiceNow help you track incidents and problems and allocate resources to them.
Verizon reduces support calls, improves customer experience
Verizon Fios, the provider of broadband Internet, landline voice, and cable TV, used Tableau to:
- Cut customer service analysis time by 50% across call center, digital and dispatch teams
- Reduce call volume by 43% and tech dispatches by 62% for certain cohorts of customers
- Create 1,500+ dashboards ingesting billions of rows of data from Hadoop, Teradata and Oracle
Charles Schwab analyzes call center data
One of the largest publicly-traded financial services firms, used Tableau to:
- Look at how interactions (like the customer service line) affect the overall customer experience
- Understand and improve the flow of calls through the company's IVR technology
- Share the voice of the client with support staff and all the way to executive vice presidents
Southwest Spots Call Center Process Improvements
The largest carrier of domestic passengers in the U.S. used Tableau to:
- Consolidated data stored in Microsoft SQL Server and Teradata
- Create a universal view of call behavior
- See real-time feedback on team performance scores and representatives
PEMCO provides fast, accurate claims handling
The insurance company used Tableau to:
- Single dashboard used to track all open insurance claims
- Comprehensive server management spanning 500+ users
- 76% of Claims department employees use Tableau every month