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Navigating change in the Utilities industry with Visual Analytics

COVID-19 is set to have a significant impact on the future of the Energy and Utilities industry, accelerating changes in how consumers buy energy and water and their perceived value of that service.

Whilst Utilities seek to build long-term relationships with customers by giving them experiences and interactions that they truly value, most struggle to harness the rich customer data they already have. On top of this, the recent increase in customer calls to contact centres has resulted in longer waiting times, understaffing and agent fatigue.

Tableau helps you unlock the value of your data with visual analytics, reducing call waiting times and enhancing the customer experience.

Register your place to learn how Tableau can help you:

  • Increase efficiency through empowering your employees to drive real business impact with self-serve analytics
  • Optimise your customers experience through real time analytics
  • Manage your Utilities data within an end-to-end platform
 

About the speaker

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James Pike

Regional Sales Director, Telco, Media & Utilities, Tableau

James leads Tableau’s Telecoms, Media and Utilities team in the UK which helps organisations see and understand their data to make insight driven decisions.

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Erik Polano

Associate Solution Architect, Tableau

Erik is a Associate Solution Architect at Tableau. Whilst doing his BA, Erik got really interested in Behavioral and Experimental Economics trying to use data analysis and statistics to understand how people actually behave and make decisions. After having completed his MSc at the Stockholm School of Economics which he focused on Field Experimentation in Labor Economics, he has since been working in the tech space where he now helps people see and understand their data using Tableau. When not at work, you can see him biking around London or running in Victoria Park when he is not taking care of the two cats at home.

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