Support Alerts

Tableau Product Notice

On August 1st, the Tableau development team updated the certificates for our Windows based product installers. This change may cause issues with installing specific versions of Tableau Products. To resolve, please install the latest maintenance version of the product you’re using here. For more details, please see this Knowledge Base article.

Customer portal: Account expansion FAQ

Who can buy additional licences through the customer portal?

We are currently offering the ability to purchase additional licences to a small portion of customers/users (see the requirements below, which are not comprehensive). We have plans to expand this scope in the near future. If you are not currently eligible, please contact our sales department to complete a transaction.

  • You must be an administrator for your account.
  • Deployments cannot have product add-ons such as server management or data management at this time.
  • Government and non-profit accounts are currently not supported.

How do I purchase additional licences for my deployment?

Complete the following steps to purchase additional licences:

  1. If you meet the requirements outlined in the question above, log in to
  2. Select Deployments from the top navigation bar.
  3. Click the ‘Buy more’ button next to the deployment you wish to purchase additional seats for.
  4. Select the additional seats you would like to add to your deployment.
  5. After completing your purchase, you will receive a confirmation email. Additional available licences can be seen in your portal account here.

Choose your deploymentChoose number of licences

Why am I unable to purchase additional licences or don’t see the option to purchase additional seats in the customer portal?

Your account may not yet be supported or you may not be an account administrator. Please contact our sales department and they will be happy to assist you.

If I add more seats midway through my yearly subscription, do I pay the price for a full year?

No. When you’re adding more seats to an existing subscription, we’ll make sure your new seats have the same subscription end date as your existing Tableau seats. You will pay a prorated price calculated from the purchase date and the current end date of your subscription.

What payment methods and currency types are supported?

We support all major credit cards and orders are placed in USD. Please contact our sales department if you would like to use a different payment method.

What is a customer deployment?

A ‘deployment’ represents a named collection of licences that are intended to be used (or stacked) in the same product environment for Tableau Server, or the seats and features that are part of the same Tableau Online site. Deployments should be a coterminous collection of seats which are installed together as either an internal or external set of products. If needed, you can enable more than one deployment of Tableau subscription products as your business grows.