On-demand webinar

Tracking Recruit Actions at the OCC: Inspiring Customer Confidence and Process Improvement with Data

Human Capital began a massive overhaul of the OCC's hiring process in January 2016 after leadership identified "matching our workforce with our needs" as the number one risk to the agency. The process has included an analysis of the current state of hiring, the implementation of a robust staffing log to track requests and workload, and the development of reporting tools, made available to both HR and external customers. In this session, we’ll share our process improvement journey. You’ll learn how we established a baseline, proved and disproved anecdotes, innovated and collaborated, and what’s next in our long term plan.

About the speaker


Kathleen McConnell

Program Analyst, Office of the Comptroller of the Currency

Hailing from Frederick, MD, Kate began with the Office of the Comptroller of the Currency (OCC) as an intern in 2010 while completing her undergraduate degree at American University. After spending three years in financial management, she took a program analyst role in human capital (HC), focused on process improvement. A recent M.B.A. graduate from the University of Maryland, Kate has spent her last few months focused on the improvement and analysis of the OCC's hiring process. In her spare time, Kate is an avid traveler, reader, and number cruncher.

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