Red Hat, Inc. is the world's leading provider of open-source solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardise industry-leading operating systems, and automate, secure and manage complex environments.
Growing at an accelerating rate, Red Hat used a variety of business intelligence tools in isolated situations, but lacked a coordinated approach to their enterprise analytics. With a disconnected data strategy, leaders found it complicated to see the big picture as they made key business decisions. Global staff, particularly data analysts and data engineers, also struggled to make connections among siloed data. They needed an analytics platform that spanned multiple sources, ensured agile performance and enabled cloud-based collaboration. Red Hat decommissioned several other business intelligence platforms and replaced them with a SaaS solution – Tableau Online, combined with Tableau Blueprint to guide their deployment strategy.
Focusing on the pillars of community and proficiency, Red Hat scaled from 50 Tableau users to more than 4,500 in the first year, doubling adoption expectations in the first three months. By shifting away from multiple tools, associates were better armed with insights to make quick, confident decisions that improved performance and results. They continue to grow engagement opportunities and training, spearheaded by a new role called the Tableau Enablement Lead, part of the Enterprise Data and Analytics team, along with Tableau advocates, referred to as Project Owners, who implement and share dashboard best practices as members of the Red Hat Tableau community.