What is augmented analytics?
Augmented analytics is a class of analytics powered by artificial intelligence (AI) and machine learning (ML) that expands a human’s ability to interact with data at a contextual level. Augmented analytics consists of tools and software that bring analytical capabilities – whether it be recommendations, insights or guidance on a query – to more people.
From global research and advisory firm Gartner: “Augmented analytics is the use of enabling technologies such as machine learning and AI to assist with data preparation, insight generation and insight explanation to augment how people explore and analyse data in analytics and BI platforms.”
The role of machine learning in augmented analytics
Machine learning, an area of computer science that uses data to extract algorithms and learning models, is a core technology in many augmented analytics features. Machine learning helps people with analysis, often by reducing or eliminating tedious work so that people get to insights and make decisions with data faster. This spans cleaning, shaping, examining and filtering data for more accurate and deeper examination.
Machine learning capabilities within BI platforms often surface the results of advanced algorithms as recommendations. In addition, some applications of augmented analytics leverage ML to learn industry and organisational semantics, as well as user preferences over time, so that questions and results are more personalised and effective in the context of the business during analysis.
Augmented analytics vs. automation
Automation is a common feature in augmented analytics solutions, but it is important to understand the difference between automating tasks, as many technologies do, and automating the decision-making that analytics informs. Automating data-driven decision making takes away the need for human capability, whereas augmentation provides a methodology for underlying technology to guide users to uncover insights they might otherwise not see or discover.
Domain knowledge has always been important for analysis, but augmented analytics, fuelled by AI and machine learning, make this skill set even more critical. There are often gaps where humans need to fill in the necessary context and use the insight gained from analysis to help them make the best decision for the problem at hand.
Who is augmented analytics for?
Business users and executives get incredible value from augmented analytics because these technologies help them get value from their data quickly without the need for deep, technical skills or expertise in working with data. Augmented analytics helps business users and executives find relevant data more easily, ask the best questions, and quickly uncover insights in the context of their business.
While much of the benefit of augmented analytics focuses on enabling those without deep analytical expertise, it also helps analysts and advanced users to perform more thorough analysis and data prep tasks faster.
What are the benefits of augmented analytics?
Augmented analytics can make analysts’ work faster, more efficient and more accurate. Machine learning and natural language technologies also help to bring domain experts – people embedded in the business – closer to their data by removing technical barriers to analysis, including making more advanced techniques available to people with less mature data skills and experience.
Agility: Increasing speed to insight
AI-powered augmentation can accelerate the search for insights by trimming the search space, surfacing relevant data to the right person at the right time, and by suggesting fruitful paths for analysis. By tracking user behaviours broadly, systems can provide smarter defaults and recommend actions, and can tune and personalise them over time based on how people respond. When people answer their data questions faster, they can focus on more strategic tasks and spend less time combing through data for insights.
Accuracy: Providing a more complete picture
Because machines don’t sleep, they perform repetitive tasks and calculations extremely well. AI and ML technologies behind augmented analytics can effectively look under every rock, so the user can make the most informed decisions based on a thorough analysis. This type of complete view helps humans avoid confirmation bias in their conclusions.
Efficiency: Automating operational tasks
Machine learning and artificial intelligence have made tremendous progress in applications where algorithms are fuelled by highly specialised, repetitive tasks. (Think of websites serving up “you may also be interested in...” suggestions for related content or products, or even fraud detection programs.) Augmented analytics offers task automation that saves people time and energy when working with data – whether in data preparation, data discovery, running statistical analyses and more.
Confidence: Powerful analysis in context
Augmented technologies are often easy to use, making working with data more approachable, and insights more easily attainable for broader groups of people. Augmented technologies can be tailored to model and surface data in context, allowing you to confirm instincts and be confident in the quality of your conclusions. While business users may not understand analytical techniques in depth, they do know their field or industry, and can apply this expertise when evaluating how to use the findings delivered by augmented analytics. Some augmented technologies are built into business workflows and integrated with other tools and software, which enables people to explore their specific question quickly without disrupting their analysis – and in some cases no additional steps are necessary to prepare the data.
Augmented Analytics Features
Automatic data identification
Some modern BI platforms use AI to detect certain attributes of data automatically, such as if a field contains geographic information (such as a postcode) or personal information (such as phone numbers or email addresses).
In addition, the system can read tables of data in formats such as PDF and text documents, automatically removing special formatting and converting them for effective analysis.
Augmented analytics technologies can also select automatically from the best forecasting, clustering and other statistical algorithms, based on which offers the most certainty. In some systems, models run automatically to surface and offer insights within data that users may not have seen. These techniques can explain the “why” behind a data point, such as the drivers behind an outlier or an unexpected value in a data set. For an end user, these capabilities are just a click away, rather than requiring the expertise of writing calculations or code.
Smart data prep
During data preparation powerful algorithms work behind the scenes to help users prep data faster, minimising manual cleanup. Augmented analytics systems can index and group related words by pronunciation or common characters to save people time manually searching for and updating fields and values.
In some instances, the system may also recommend cleaning steps, like removing null values or splitting fields into separate columns.
A marquee feature of many augmented analytics systems is the ability to make AI-driven recommendations to users. Recommendations span data prep to discovery, analysis and sharing. For example, a system may recommend data sources to join or cleaning steps during prep, or recommend effective chart types to use based on which rows and columns of data the user brings into view.
People also receive suggestions to explore analytical content based on their role, team and analytical browsing behaviour – just as many businesses offer “you may also like” – which can help new users onboard faster and find the data assets most relevant to them.
Natural language interactions
Natural language query is an augmented analytics capability that allows a user to type a question in plain language to query the data, rather than using a data query language or code. The system provides a guided experience by translating the text into a query and making suggestions to fill gaps in an attempt to understand the intent and context behind the user’s questions. This helps many people get insights from their data without having to understand the underlying data model.
Natural language generation creates textual descriptions of insights from the data, which can include explanations of data visualizations. Having these explanations in plain language helps people understand stories in their data without needing deep expertise in navigating and interpreting visualizations.
Use Cases of Augmented Analytics
Across the many use cases for augmented analytics, AI and machine learning strive to make more advanced analysis faster and easier, empowering more people – regardless of their data skills and technical abilities – to get value from their data by asking the best questions and making the most informed decisions.
Examples by role
- Sales teams can use augmented analytics to investigate trends in their quotas and deals.
- Executives can use augmented analytics to easily explore data live during board meetings, instead of relying on static reports.
- IT departments can use augmented analytics to uncover the drivers behind spikes in server and system usage.
- Analysts and data stewards can use augmented analytics to clean, shape and prepare data faster for analysis.
Examples by industry
- Supply chain management can use augmented analytics to understand why certain locations aren’t delivering products at the expected rate.
- Travel and hospitality organisations can use augmented analytics to find the optimal, personalised offers to upsell or cross-sell customers.
- Marketing and communications agencies can use augmented analytics to explore the effectiveness of ad campaigns and uncover variables that might be hidden in the data.
Other common use cases
- Large companies often rely on augmented analytics when scaling their analytics program to new users because many features help speed up the onboarding process for people with less experience working with data.
- Some organisations are even replacing static reports with augmented, interactive dashboards. This not only saves time for analysts building them, but lowers the barrier to entry for more people to use the dashboards to answer their data questions effectively.
Challenges of using augmented analytics
Misconceptions of AI and ML
Due to underlying complexities of AI and machine learning, there is still a prominent focus on the technology itself, rather than how regular people will interact with it and benefit. Alongside misconceptions of machines taking people’s jobs, this can stall the adoption of solutions that offer practical benefits to people who work with data. People won’t use AI and augmented analytics if they don’t understand and trust the value of it.
Augmented analytics limitations
On the other hand, some people may have inflated expectations of what these kinds of technologies can achieve and offer. This can result in sunk costs if big investments are made without understanding how the technology can actually help people, or without a clear strategy for implementing and supporting it.
This also requires understanding where humans excel over machines. It is difficult for a machine to understand a person’s intent within a limited context. The machine has the data itself but doesn’t grasp the bigger picture in the same way a person with domain expertise can. Through monitored usage behaviour and user feedback, machines will have to learn people’s preferences over time.
Data literacy and analytics proficiency
Tools and technology are certainly important parts of the greater movement, but employees must also learn to think critically about data. Acting on the wrong data – or the wrong recommendations from an AI system – will lead to bad decisions and wasted resources. This is where data literacy, critical thinking and people development come in.
Augmented analytics is only successful when organisations have prioritised analytics proficiency across departments so people can speak and understand the language of data with confidence. An explanation or recommendation is only useful if the consumer understands data concepts and how they relate to their own business data. For example, a human with business context is more likely to confirm or deny causation when a machine discovers a correlation.
Data governance, management and curation
Data is the foundation of an AI system. Therefore, the quality and reliability of AI-enabled prescriptive recommendations or automated tasks are directly correlated to the quality and reliability of the data used to train the system. Organisations that have not invested in sound data governance or data management practices, or have struggled to build traction and confidence in their BI deployment, stand little chance of successfully embracing AI.
Ethical use of AI
As algorithms and models become more sophisticated, it is critical that they do not become incomprehensible. In other words, organisations need to be wary of “black box” AI solutions. The concept of transparent and “explainable” AI is a powerful one; people should be able to understand the operations and logic that were applied to come up with an answer. This not only helps to ensure organisations are not using biased models, but builds people’s convictions that the answers are trustworthy for informing decisions.
Augmented analytics best practices
Start with a solid foundation of modern analytics
Modern BI has opened the doors for users across all skill levels to answer their own questions, while balancing agility with the need for security and governance. For modern BI platforms, AI and ML features are an extension of this paradigm. They represent another step towards digital transformation, nudging organisations away from traditional BI and reporting, toward a modern, self-service environment, where everyone can ask questions of their data.
Prove success before scaling AI analytics investments
With bold new ideas, the best way forward is to start with a scoped test and not seek to boil the ocean with the perfect system. Start with a very specific scope, like a certain department or use case. Then, once the value of your investment is proven, bring it to broader groups across the organisation.
Demystify and educate to build trust and data literacy
An impactful data education requires both practical and creative skills. Introducing AI analytics into business processes will require trust in these technologies, alongside good judgment from the workforce. Data scientists may hesitate to trust a machine when they themselves have tried and true experience; novice analytics users will need to learn how to interact with and validate augmented analytics recommendations, or to interject human knowledge to correct the course.
Nurture success with collaboration and community
Since these features will be embedded into existing workflows, strong communication between data champions and domain experts will help users find success and encourage adoption. Analysts who build dashboards for others should be aware of how people are using AI and machine learning features, and encourage open communication about the explanations and the data itself. Analysts can set up domain experts with the right data and the right context to drill down into the data points that matter to them; for example, a starter dashboard that allows for interactivity, exploration and adaptation.
The role of augmented analytics in business intelligence (BI)
Data is a critical fuel in creating better customer experiences and more efficient operations, and in opening new revenue streams. The organisations who are best at analysing data will be the most competitive and impactful. As such, many are turning to AI analytics technologies and augmented analytics – including machine learning, natural language interactions, and complex algorithms – to find an edge and further enhance their people’s analytical abilities, drive digital transformation and build business resilience in the face of change.
Augmented analytics promises to translate human curiosity better into pertinent answers. These capabilities will broaden the use of analytics and reach a lot of people who are less comfortable working with data. This helps to give everyone in an organisation a way to get business questions answered from their data with confidence.
At Tableau, we use AI to help people answer questions and drive meaningful decisions with data. From smart data prep and one-click statistical analysis to natural language queries, our augmented analytics capabilities allow more people to learn what they need to know from their data with increased confidence in their results. Our capabilities empower the wider business audience to answer questions with data, helping organisations leverage their growing amount of data.
Learn more about augmented analytics from Tableau.