Customer Service

How can we help?

Need help troubleshooting various problems? Find answers to the list of common issues and questions below.

Customer Portal

Where do I log in?

You can access the customer portal by selecting Customer Portal on our login page and using your Tableau account credentials to login.
Step-by-step instructions can be found here.

Where can I find my product key?

You can find your product key in the Customer Portal, under the “My keys” section. Step-by-step instructions can be found here.

How do I get access to the Customer Portal?

Your portal administrator can add you to the Customer Portal using the instructions shown here. However, if you already have access, you can log in using your Tableau account credentials to customer.tableau.com.

How do I create a Tableau account?

Please contact your Tableau Administrator to request access to the Customer Portal, which will create your Tableau account. You can ask the admin to follow the instructions on how to add users here.
For help in determining who your portal administrator is, please reach out to our customer support team at customerservice@tableau.com and include your Tableau sales order number and invoice with your email so we can make sure you get access as soon as possible.

How do I assign keys?

To assign a key to a new user, portal administrators can follow the instructions here. To re-assign a key, first deactivate the key from its current machine (instructions here).
The portal administrator can then assign the key to the new user by following the instructions here.

Who is my portal administrator?

Your portal administrator is responsible for managing the licences and users in the portal. If you don’t know who your administrator is, your IT department or internal purchasing department should be able to point you in the right direction. If you’re still unsure, we are here to help!

Please send an email to our customer support team. Be sure to include your Tableau sales order number and invoice with your email so we can help you out as soon as possible.

How do I change my email address?

Please log in to your Tableau account and navigate to the “Change email” tab on the top banner on the site ribbon. Please note that you will need access to the current email inbox in order to complete the change. Please contact your dedicated sales representative, or you can email our customer support team.

How do I add users to the portal?

Portal administrators can add new users to the portal by following these step-by-step instructions.

Licensing

Where can I find my product key?

You can find your product key in the Customer Portal, under the “My keys” section. Step-by-step instructions can be found here.
If you need help accessing the portal, please see the Customer Portal section above.

Why isn’t my key working with my software?

Please note: Creator-Desktop keys can only be activated against Tableau Desktop version 2018.1 or newer. If you need to update your software, you can do so here. If this doesn’t apply to you, please provide the first 12 digits of the key, along with a screenshot of the error message you’re receiving (as an attachment to your email) and submit your inquiry to our customer support team

I paid for maintenance – why am I still receiving a renewal reminder?

Please follow these instructions, showing how to refresh the maintenance end date for your product.

How do I know which keys are from my order?

You can find your product keys on your itemised purchase report, which is included with your order confirmation as an attachment. You can also sort your keys by “Ordered date” under the My keys tablink in the Customer Portal.
If you still need assistance, please send an email to our customer support team with your Tableau sales order number and invoice

Does my key change when I renew my maintenance?

Yes, all subscription keys change when they are renewed. They differ from a perpetual licence in this aspect. All subscription customers are encouraged to use the “Assigned to” field on the Customer Portal in order to track their keys. Once the key changes, the “Assigned to” field remains the same, allowing you to easily keep track of keys and users.

However, there is an easy way to avoid having to manually activate a renewed key. If a subscription key’s renewal is renewed before the key expires, you can refresh its maintenance within the product. See instructions here. The product will then update to the new key without needing to type in the new key.

If you renew a key after the subscription has expired, you will need to enter the new key into the product to activate once again. Refreshing the key in the product will not work after a key has expired.

You will see the new key in the customer portal after you renew.

How can I get a report for all of my keys?

These step-by-step instructions will show you how to pull a report on your keys from within the portal.

How do I assign/re-assign a key?

To assign a key to a new user, a portal administrator can follow the instructions here.
To re-assign a key, first deactivate the key from its current machine. Those instructions are here.
The portal administrator can then assign the key to the new user by following the instructions here.

Where can I find my eLearning licence?

You can find your eLearning key(s) under the “My eLearning” section in the Customer Portal. They will also be available under the “My Keys” section.

I purchased multiple eLearning keys – why was I only given one key?

When you purchase multiple eLearning registrations, you will receive one key for the specific number of registrations purchased.

Tableau Online

Where do I log in to Tableau Online?

If you already have access to a Tableau Online site, you can log in to Tableau Online here.

How can I gain access to Tableau Online?

Access to Tableau Online is managed by your Tableau Online site administrator. Please ask your internal site administrator to grant you access to your company’s site.
For help in determining who your site administrator is, please contact our customer support team at customerservice@tableau.com and include your Tableau Online site name (if you have it), sales order number and invoice with your email so we can make sure you get access as soon as possible.

Can I log in to Tableau Online if I have a Customer Portal account?

Your Tableau Online credentials and Customer Portal credentials are not the same. Please contact your site administrator for assistance with your login information or use our login page to log in to each individually.

Can I access Tableau Public with the same credentials?

No, Tableau Public credentials are not the same as Tableau Online. If you need help with Tableau Public, please contact our Tableau Public team or or use our login page to log in to each individually.

How can I access my Tableau server on-premises site?

For security reasons, we do not have access to your on-premises server site information. Please reach out to your server administrator, who will be able to assist with getting you access to the server site. If you’re unsure of who your server administrator is, please contact your internal IT department, who will be able to assist.

Partner portal

Where do I log in?

You can log in to the partner portal using your Tableau account credentials at partner.tableau.com.

How do I add users to the portal?

Portal administrators can add new users to the portal by following these step-by-step instructions.

How do I assign keys?

To assign a key to a new user, portal administrators can follow the instructions here.
To reassign a key, first deactivate the key from its current machine (instructions are here).
The portal administrator can then assign the key to the new user by following the instructions here.

How do I view my customers’ keys?

Partners can view customers’ keys in the My keys tab in the Customer Portal.

More common questions

Where do I go with questions about Tableau Public?

For any Tableau Public inquiries or support, please contact the Tableau Public team.

I think I have a technical issue with my software and key

Please reach out to our fantastic technical support team.

I’m a student and want access to a student licence

Please visit our page dedicated to Tableau For Students (Academic Programs).

Where can I log in to my various Tableau accounts?

Please visit our Tableau login page and choose the account you wish to log in to.

I didn't find the answer to my question

Not to worry, you can see additional answers to common questions here.
You can also send us an email or give us a call on +1 206.633.3400 x3