We're here to help!

Find answers to our most common questions and enquiries

Licensing and product use

I need assistance downloading Tableau

We're here to help and we have some great resources to help you download our products. Start by taking a look at our download and installation page. If you are unable to resolve your issue, please contact our support team.

Where can I download past versions of Tableau?

We maintain a repository of past versions of Tableau Desktop and Tableau Server on our alternative downloads site. If you can't find the specific version you’re looking for, please send us a note at customerservice@tableau.com.

I need product support

We're always here to help you get the most out of Tableau. Get help quickly by submitting a support request. Our product experts are waiting for you!

Do I qualify for an academic licence?

Students and instructors at accredited academic institutions are eligible for free licences for Tableau Desktop. How cool is that? Visit our academic pages to learn more and request a licence.

Already own an academic licence? If you have a question or issue with your academic licence, feel free to contact our academic team at tft@tableau.com.

Purchase Tableau

I want to purchase Tableau

Our sales team are standing by to guide you with your purchase and answer any questions. Contact a salesperson now through our online form and we'll get back to you shortly.

Are you ready to buy immediately? Purchase Tableau Desktop from our online store and get started with your fully supported licence in a few minutes.

How do I contact a local sales office?

We're a global company with dozens of locations worldwide. Get in touch with a sales office near you.

Website feedback, question or issue

Where can I report broken links, typos and generally weird stuff?

Let's face it, sometimes things happen. If you found a broken link, stale content or a typo, we'd love to hear from you. Please choose one of the aliases below, based on the section of the website where you encountered the issue. If you aren’t sure, please send us a note at website-content@tableau.com.

Trouble logging in to the site?

The best place to start is to reset your tableau.com account password. If that doesn’t resolve the issue, please submit a help request and we'll get back to you as soon as possible.

Access to a page was denied

If you were denied access to a specific page, please check to make sure you are logged in using your Tableau ID. Access the sign-in portal from the website's header. On rare occasions, you may have insufficient permissions to access a given page. It's also possible that the page was referenced by mistake in promotional materials. If you believe this is the case, please send us a note at website-content@tableau.com.

Videos appear broken/My screen is black/I received an error message

Brightcove, our video hosting provider, may be blocked within your network. You'll probably need to contact your IT department and check if your organisation's network is preventing video playback from Brightcove.

If this doesn’t resolve it, please refer to the list of domains and ports that should be enabled in order for videos to work and refer to the set of Brightcove system requirements. You may also want to try installing the latest version of Adobe Flash Player and ensure JavaScript is enabled in your browser.

As a last resort, you can always download the videos from each video detail page. Find the link labelled MP4 to download and watch them.

The most common error messages that you may receive while trying to access on-demand training videos are the following:

  • 200, Stream not found
  • The video connection was lost, please confirm that you are connected to the Internet. Error code: MEDIA_ERR_NETWORK

Form submission problems

The form isn’t working as I expected

Our forms are designed to work globally, but validation can occasionally get in the way. Try re-entering your location to reset the fields that depend on it (town and postcode). If one or more fields don’t apply to you, feel free to enter “N/A” or “none”.

If you get stuck, please email us at marketing-webteam@tableau.com.

The form keeps appearing

Our website uses browser cookies to retain your information after you use the form. Please try the following:

  • Try clearing your browser cookies for the www.tableau.com domain. Depending on your browser, follow the instructions below to selectively clear cookies, or just clear them all.
  • Alternatively, you may need to enable cookies in your browser to ensure the form functions properly.

You can access detailed instructions on how to manage cookies for Chrome, Internet Explorer, Microsoft Edge and Firefox at the links provided. You can always contact us by email at marketing-webteam@tableau.com.

My question hasn’t been addressed

Don’t worry! While most issues are covered by one or more of the options presented, you can always submit a general enquiry on our Contact us page.