From Self-Service to Self-Management, Optimizing Operations
“Tableau Server encourages us to analyze data and develop reports through self-service, gradually leading to an impact of self-management,” said David. While people may use Tableau as a self-service analytics tool, Bayer experienced a new way to operate and manage through Tableau.
At present, the company management team uses Tableau’s data visualization capabilities to manage business operations after setting the strategies and assessments of functional departments and business units, creating exceptional value for the company.
Take the example of the Pharmaceuticals Division of Bayer - the KPI Score Card is a performance data evaluation system formed by the IT, performance and business departments. The dashboard platform reviews the different KPI indicators that are collected from these various departments. Business department staff can compare themselves with others as well as current, and past business status through KPI visualized report to identify and troubleshoot problems in real-time. Meanwhile, the management team can understand the business status of relevant employees, customer feedback and the execution of company strategies and regulations through data, thus forming a performance culture. As a result, employees have changed from self-service to self-management. The transparent policy development and management empowered the company with optimized operations from top to bottom.
David expressed that the next trend is the digital transformation of enterprises, and Tableau will help companies improve their competitiveness through data as part of this evolution.